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Customer Ratings & Reviews

Your price for this item is $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 242 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 242 reviews
  • Rated 5 out of 5 stars

    Muchas gracias.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you very much for posting this page and thank you, the refrigerator is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $2000, you get a fridge and a toy. The fridge works with ring. When someone ring the door bell, it shows on the fridge screen. We can also update photos and clips on the fridge screen. Dont expect to use the camera inside the fridge... there is only one camera and not really clear. It would be nice if i can projector my iphone videos to the fridge screen. It is probably a samsung vs apple issue... oh well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung smart hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sizes, easy to use. Love everything about it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge, definitely bigger than our old one and the touch screen is pretty cool, the built in speaker could be better though. And I picked it up while it was on sale so m satisfied with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    teacher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! My family enjoys the touch screen and wifi services.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At fridt i was hesitant to buy this fridge because of the cost. However i am glad i did it is worh every bit of the cost very convenient. Looks great in my kitchen and the screen is HUGE.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my best buy in a long time. The wife absolutely loves it. We are able to write notes for the kids, grocery list and also look inside wothout even opening the fridge. I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    The tablet makes a mediocre Fridge interesting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complaints 1) The speakers are awful. It's like listening to an old radio. 2) Items on some shelved in the Refridgerator side are freezing. 3) I saw a note that came up on the screen saying that it was no longer elegible for updates. 4) Wish there was more ability to adjust shelve heights Likes 1) Like the smaller size. We needed the space and this gives us additional space 2) Quiet 3) Overall we like the Tablet monitor

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Exceptional Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a wonderful upgrade to my kitchen. Bixby, Alexa other apps this is next level.

    I would recommend this to a friend
  • Pros mentioned:
    Features
    Cons mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Kit Cat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feature of the fridge! Just hate that the water splash out so fast ! I love the Hub on the fridge

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CathyJ,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Beautiful Fridge but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an absolutely beautiful fridge but it was delivered faulty. Soon as the delivery guys pulled off, we started getting an open door alarm consistently. For a couple of days the temp inside the refridge side would rise as high as 54 F. I'm very disappointed it was faulty out the box else I would work with the tech support. With this said, when the fridge is actually functioning normally, it's a great fridge and everything cools nicely. The freezer is perfect and has worked from day one. The ice maker dispenses a little slow but serves it's purpose. Love the android software and it updates soon as you connect to the internet and has some nice apps. I really would love to give 5 starts but I hate receiving a faulty item out the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The family hub helps me keep track of my schedule and events using the calendar feature, displays photos and videos and plays music. It helps me with meal planning and allows me to remotely see the refrigerator contents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good refrigerator and excellent screen I'm in the kitchen and I listen to my favorite music I can connect the ring doorbell and see who is knocking on my door on the refrigerator screen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Still trying to figure out how to make the best use of it without owning a Samsung phone but overall it’s a great buy. The kids love the white board feature. They can work on their creativity while I’m cooking dinner. Big plus!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great design, camera could be better.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator looks greats, love the design. Family hub works good, only thing I don’t like is the camera view inside. It captures only two middle shelves, for that price I expect a better camera. We’ve been using it for only 1-2 weeks, so far liking it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product on multiple levels

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cools nicely in Fridge and freezer. Plenty of room. Nice drawers. Tablet on the door is great for music and keeping track of the grocery list. View inside feature is limited to a couple of shelves... we don't use it. ice and water feature in freezer door is nice - doesn't take up an extra shelf like some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product ive purchased for the house. Ice machine works great. Temp is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far, no complaints. Just remember if you get the cabinet depth you give up on space. Doesn’t bother me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Simple interior. Really like the ice machine and the ice dispenser. The family hub is awesome! Its easy to use, its like my Samsung phone but on steroids!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bfsiny, I want to congratulate you on your new Samsung Refrigerator and thank you for leaving your review. I am glad to see that you are pleased with your machine and we want to welcome you to our family. ^Brad Samsung

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge we remodeled our kitchen and needed a counter depth the family hub is a nice addition but somewhat difficult to use at 1st. Despite this I am happy with my purchase.

    I would recommend this to a friend