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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 315 reviews
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Very entreteinment for the family. My 5 years old boy loves to make drawings and watch videos.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Get it if you can

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This applianve has become a focal point of enjoyment and discusdion in our kitchen. Paired with a Ring we don't know how we survived without it.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome!!! It is just enough room to keep all necessities in. My kids love the smart technology and I love the ring integration. I can see who’s at my door while cooking or anywhere in the great room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modern refrigerator!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly for our space. Love the touch screen, but the interior camera can be a little more clear.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge at a great price, smaller being counter dept but still big enough to fit everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Technology at its best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw this fridge at a friends home and fell in love. I like the technology possibilities and just the overall look. I enjoy Samsung products and have learned about this refrigerator everyday. It’s a treat!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Samsung - 21.5 Cu. Ft. Side-by-Side Counter-Depth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Long Wait Fridge Was Delivered, Ice Maker Not Working, Have To Call Customer Service They Suggest To Wait 24 More Hours, We Requested A Service Person To Repair/Replace Ice Maker After Replacing Ice Maker Tech Suggested That Fridge Could Be A Floor Model, Called Customer Service They Did Not Offer Any Logical Explanation Or Offer Any Compensation

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I'd like to help with this. I can provide this link (https://bit.ly/318JLqE) that has some useful information about steps you can take if the ice maker is not producing ice. ^Jecca Samsung

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge! There are so many applications on I’m still learning how to you it in its entirety. The only complaint I have is the Geek Squad team who delivered it scrapped my floors.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty and a conversation starter. The icemaker didn't work properly so I returned the item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Beautiful refrigerator !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator, and so full of features for us to enjoy. Best Buy, as always had a nice selection, to choose from!!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the hub station and the water/ice on the outside of the door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best decision ever made for my family works well

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Havent reveived yet. Only messed with floor model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent recieved this yet. It will be a month but in the store. I loved it.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Alexa in Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family Hub easy to use facilitate having control of you shopping

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, it's not to big outside, but big inside. A lot of shelves and space to stock things!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More space and noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more space inside, it is a little noisy (it seems that the sound is the water running in the pipes) and installation should be free by Bestbuy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have an effortless experience with the refrigerator, PedroL. Let's help you out.

      Here are steps to rectify the noise and keep your fridge organized. Please click the link and hyperlinks and watch the instructional video for tips.

      Keep your refrigerator organized during the hectic holidays:
      https://www.samsung.com/us/support/answer/ANS00084845/

      Understand the noises coming from your Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      We recommend contacting BestBuy about the free installation. For further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146651051, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Bjreview

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, the adjustments for temp were easy. Setting up connection to the wifi was simple. Has access to many different apps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with my new refrigerator, the screen is big enough, and I can play my music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very beautiful functional and fun, comfortable and with lots of space, my family loved it. highly recommended I love it

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge We love it. Great well worth the buy , well recommend

    I would recommend this to a friend
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