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Rating 4.5 out of 5 stars with 914 reviews

94%would recommend to a friend.
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Page 1 Showing 1-20 of 914 reviews
  • Rated 3 out of 5 stars

    Happy But Sad

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I purchased the Samsung French door stainless steel refrigerator from Best Buy in November. Delivery went well from what I could tell at the time and I love the refrigerator. It’s now June 2020 door handle on the freezer has fallen off. You would think this is u set warranty but I’m having the most difficult time with Samsung replacing the handle. I was told it’s cosmetics and the warranty doesn’t cover this!!!! The refrigerator is less than 6 months old and the handle falls off and it’s cosmetics???? Please think twice before purchasing Samsung appliances especially when the warranty doesn’t cover replacing a door handle. You must replace the entire freezer door and you have to pay out of pocket to replace it!!!!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new refrigerator

    |
    Posted .

    I ordered a whirlpool refrigerator and it turned out to be slightly larger than I measured. I was so disappointed. I called Best Buy to find out what I could do. The team at Best Buy was so helpful and expressed sympathy to my disappointment. I had to go with my 2nd choice, a Samsung, in refrigerators. The team helped me to order the new fridge and have it delivered while they took away the whirlpool. Although I was initially disappointed, I now LOVE my Samsung fridge. It fits beautifully in a tight space, but yet it holds so much! I am beyond pleased with my Samsung fridge! The Best Buy team was SO wonderful and helpful. I am extremely grateful! From the staff at the store to the staff on the phone, they were great! Thank you Best But for helping me to get my beautiful refrigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noisy. Doors interfere with access to drawers

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    This refrigerator seems to be noisy, incessently running at a very audible sound level. I am planning on calling Samsung about it next week, as I am not sure if we can bear it. Secondly, IMHO, the design of the drawers/doors is poor. Doors open to (only) 140 degrees (page 10 of the owner's manual) which is perfectly functional for gaining access to items kept on the main shelves, but will give access to only the front half of the drawers. Thus, the drawers are designed to stop or lock at their halfway point when pulling them out...in order not to hit the doors, I suspect. Items kept in the back half of the drawers are difficult to access. Online, (not the owner's manual), we found a site which stated that in order to pull the top drawers out further, called humidity drawers, to direct the pull of either drawer towards the center of the refridgerator, which would "unlock" either of these two drawers. This works. This technique does not work on the bottom full width "pantry" drawer. In the event of removing the drawers for cleaning, a shelf (or shelves) in one or both doors would have to be removed first. If the doors opened wider, this would not be necessary. There must be a good reason for the doors to be designed to only open 140 degrees, but I do not know what that reason is.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have only had this product for a month and a week. First I want to say kudos to the guys that delivered it. They called before arrival, were nice and friendly. All set to work immediately on bringing it in and setting up. I researched the product beforehand. For cellphones, I am an avid fan. After reading reviews and going in-store to check it out I pulled the triggered and purchased it. I'm quite pleased. No problems, very sturdy and was just what I wanted!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That is wonderful, virescent! Thank you for taking the time to leave us a 5-star product review to let us know how much you love all the great features of your new Samsung refrigerator! I am thrilled to know this appliance has added a little something special to your kitchen. Thank you for being the best part of Samsung! ^Liz Samsung

  • Rated 5 out of 5 stars

    Love this refrigerator!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great value and size. The freezer on the bottom is wonderful.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged My Home

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    I purchased a suite of Samsung kitchen appliances from Best Buy. The pandemic struck before they were installed. On June 2nd I followed up about my upcoming installation because I am HIGH RISK and have a surgery quickly approaching. I asked that precautions be taken on June 4. On that day my stove was installed. I was told my dishwasher couldn't be installed because a pipe needed to be cut. I was asked to order the tool and fitting which I did. He shut off the hot water to my I kitchen sink. I had the items he requested the next day. A week later an installer came to put in my fridge, dishwasher, and microwave. The microwave was installed. The hot water was still not restored although I asked for it to be corrected. Quarter round and door trim were removed from my home in an attempt to install my fridge. The next week TWO installers arrived which doubles my risk. The dishwasher was finally installed. Currently I have a refrigerator in the middle of my kitchen. It has been there since June 9th when the Best Buy installer put it there. I have had numerous conversations with Shawn and Melody at the University location in West Des Moines. I CONTINUE TO INITIATE CONTACT. I need my refrigerator installed correctly by Thursday June 24. That is TWENTY DAYS to install four items correctly. Not only is this ridiculous chaos with Best Buy ludicris when I spent thousands of dollars but it is unbelievable that it is still not completed. As if my surgery wasn't stressful enough. I made it clear that I will be having tumors removed from my neck and needed the appliances I paid for installed correctly by Thursday. Tried to call today and the Managers are refusing to speak to me and have referred me to the Appliance Resolution Center. I am blown away by their HORRIBLE custoner servuce. Now I have to go through a third party to get the damage to my home repaired and still do not have the correct refrigerator or any refund.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great fridge for a small space

    |
    Posted .

    this was the only fridge we could find to fit our small space, but so far I have been very pleased with the performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leak from 1st Day

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    This refrigerator leaked from the 1st day they sent it to me. I called samsung many times and they sent someone to fix it but was not successful. After 3 months I still have a leaking refrigerator. Currently waiting for my claim so Samsung or Bestbuy will send me a new working refrigerator. From, Disappointed customer

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All that glitters is a Samsung Refrigerator

    Posted .
    Pros mentioned:
    Design, Doors
    Cons mentioned:
    Easy to open, Noise

    The first thing you cannot help but notice is how beautiful and shiny this refrigerator is! I could hardly contain my excitement as it was being delivered. When I first open the French doors I found myself to be a little surprised, it looked small to me. I quickly changed my mind as we were putting items in the refrigerator, there is so much room! I love the movable drawer that is great for lunch meat, bacon or cheese. One thing I did notice is the compartments on the side were a little small. I have a large family and apparently we really like many different condiments! I did make it work though! I love the big compartments on the side that hold milk, juice and large coffee creamer bottles. I am very thankful for the door alarm. There has been more than one occasion that a door has been left open by accident but the alarm went off a few seconds later to alert us. Wonderful idea!!! The freezer..... I love the pull out drawer!! We have chosen not to hook up the ice machine and just utilize the whole drawer. There is so much room and again, looks can be deceiving, there is quite a bit of room not only in the drawer but in the freezer compartment as well. When the refrigerator is first plugged in and getting to temperature, it does sound a little loud. I haven't not had an issue with the sound after the initial plug in and getting to temp. It is sleek, shiny and sexy! I have gotten many compliments on this refrigerator. I love having it in my kitchen and having it as the focal point. Beautiful!!! I have had the privilege of reviewing this Samsung French Door refrigerator as part of the #SamsungInsiders program.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for the wonderfully detailed review! We feel privileged to be a part of your home, Wendy! Welcome to the Samsung family. ^Mae Samsung

  • Rated 3 out of 5 stars

    Came with stretches

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Best buy gave me 10% off because of the stretches but it still an annoyance. I thought we could be more compensated bc it’s a thousand dollars item.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hinge broke in less than 2yrs

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Hinge broke in less than 2yrs. No kids just me and my wife. Broke when I opened the fridge to get some water. Customer service said I have to buy the part since it’s more than a year old. Wow. I Guess I picked the wrong brand fridge...

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, William. ^Lo Samsung

  • Rated 5 out of 5 stars

    We Were Skeptical...

    |
    Posted .
    Pros mentioned:
    Design, Size

    We had got a whirlpool french door fridge from Best Buy in March 2018 and had nothing but problems with it leaking. The gaskets around the freezer were horrible leaving air in and allowing it to freeze up and defrost constantly. We had the door replaced several times to no avail. Best Buy was very helpful (Get the Geek Squad it’s worth it) and they replaced it finally in December after Whirlpool refused to. Sooo we had to pick out another fridge. I was skeptical for sure. We could only fit a certain size in our small spot. It was this, another whirlpool, or an LG. So glad we choose this one!!!! I can’t believe how much better it is! Nice and bright, way more room, very sturdy, It makes tons of ice( the whirlpool had a stop mechanism and it only dropped more ice after you took some out, weird, This one doesn’t ever overfill but allows for a full bin of ice which will be great for entertainment. The bins are sturdy and good sized, I love the split shelves gives so many more arranging options. The stainless steel is nice because it’s a true stainless steel look and not the fake silver color so it matches our other appliances. Except it does take magnets both front and side so not true stainless as others have said. But it looks it and is of good quality. The sides are a mid-dark gray with slight metalic to it which goes nice with stainless.(see photo) Oh and the best part.... NO LEAKING! We have had it for about a month and we couldn’t be more happy with a small space fridge. My only minor complaint is that the doors won’t shut unless you push them shut or really slam it. Otherwise they bounce back open. Idk if this will lessen over time or not. But you can open and shut the left door while the right is shut. You couldn’t on the whirlpool which was stupid. And the left veggie bin opens too with only the left door open. Much more convenient. Oh and for those asking.... you can turn the icemaker off at the top with touch of a button if you don’t want to use it and have more room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Size

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Freezer, Size

    I love my new refrigerator, works great. Lots of space in refrigerator and freezer. And it fits just perfect. I have an older home and their is not much space, but this refrigerator fits just fine with, I even have extra room on each side of it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's always great when you can find just the right fit! Thanks, B22453, for choosing Samsung. ^Jecca Samsung

  • Rated 4 out of 5 stars

    A nice looking refrigerator for a tight spot.

    |
    Posted .
    Pros mentioned:
    Design, Doors, Freezer

    We love the style of this refrigerator. French doors, and an icemaker that doesnt appear to take up extra freezer space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Sleek and beautiful

    |
    Posted .
    Pros mentioned:
    Capacity, Design, Size

    The fridge is beautiful and very roomy for the size. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed upgrade

    |
    Posted .
    Pros mentioned:
    Capacity, Freezer

    I’ve only had my fridge for a week but I love it! It’s so nice and roomy and I love the freezer being on the bottom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just what my kitchen and I needed

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity

    I was researching all my option finding a fridge that would fit in my designated space, no wider than 32", no higher than 67", and I was eager to get a French door and bottom freezer fridge. Almost impossible? Yes, when you check all the other retailers, unless you are willing to pay a fortune. Like always I ended up at BestBuy, talked to my favorite sales man, he looked immediately knew this model would have the measurements. At that time he recommended to wait until Labor Day week, when appliances usually go on sale, and it went on sales and I got it for $1,259, free delivery, free haul away of my 26 years old top freezer. This fridge is amazing, no noise at all, shelving is nice and convenient, like the LED light, love the door alarm. Love the ice maker, although I did not install it, since I had major water damage after an ice maker leak before, and I am going with the old fashioned trays. I am not using that much ice anyways. If you always had a top freezer, it takes a little time to get used to a bottom freezer, but there is more than enough space for a single person. and in the fridge I love the pantry drawer. It has an option to turn the energy saving feature off, according to the manual turning it on might cause water buildup inside, well, compared to my old fridge, this is saving energy even with the feature turned off, I am certain. And since it is declared as an energy saving appliance I even get a $ 25 rebate from First Energy, which will be applied to one of my next electric bills.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it!!!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Know right off the bat that there will be a hum from the compresser when it goes to temp...but it eventually stops and only turns back on periodically when it is at temp...ot is very noticeable at first...but barely noticeable after a while... Overall it is a great fridge for those who have smaller spaces that won't fit the new larger width fridges but want something other than a split fridge...the French door style allows for much more room in both the fridge and freezer...i started throwing in extra 12 packs of pop from the floor in it because I had so much more room than in my old fridge...and I still haven't filled either yet... This style has movable shelves on the inside which is nice because you can make it so you can get jugs of milk and juice on the top shelf if you want...and if so...gallon jugs can be placed back to back to back in a row!!!...that's 3 total from front to back!!!...just to give an idea of how deep it is... The pull out drawer in the freezer is a great feature...you can get boxes into the lower area without stacking them on top of each other like I always had to do in the split...which makes arranging and reaching the food much easier...it is also very nice that the freezer is frost free too... I got lucky and got this for $400 off on sale...but I believe it is going to be worth its full price tag and then some (so long as it doesn't lemon out of course!!!)...

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a really good frig!

    |
    Posted .
    Pros mentioned:
    Doors, Freezer, Size
    Cons mentioned:
    Easy to open, Repairs

    Don't let my 4 stars dissuade you. This is a great frig. It is well organized and seems to store leftover meals and food way better than our old frig. There is plenty of door storage and I believe adequate storage for fruit vegetable and deli products etc. The freezer is big too and I love that you can just reach in and get ice. (Placing a scoop in the bin will be helpful.) This is way better for ice than an ice maker that makes cubes, crushed ice and, has a water spigot. Those all fail eventually and they can be a pain when you need lots of ice. This is much better. It is just a nice big bin of separate cubes, not too big and not too small. If I had been home when it arrived, rather than hubby, I would have made one shelf a bit taller than the others to accommodate some larger bottles of "stuff." I can still do that! One thing which doesn't work, which we could call for a repair on, is the narrow panel that is supposed to automatically flip open to seal the two doors where they join. A couple of more cubic feet of space would have been nice but we got plenty of bang for our buck and we were looking for a sale. We got it plus Best Buy took our old unit away. Yeah! They were on time and efficient and lived up to the Best Buy reputation of quality installations. And we still have plenty of room for elementary school artwork.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity

    We have been using the refrigerator for a month now! So far so good! It’s spacious and fit in our kitchen perfectly!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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