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Customer rating

Rating 4.3 out of 5 stars with 413 reviews

85%would recommend to a friend.
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85%
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Page 1 Showing 1-20 of 413 reviews
  • Rated 4 out of 5 stars

    A-

    |
    Posted .

    This fridge is pretty darn cool! I love the fact that i have 1 compartments that is flexible (3 options). This makes it very convenient along with the show case door for quick access without letting too much cold out, making it very efficient. Pros: nice looking, flexible compartment (flex zone), quick use door (show case) Cons: icemaker could be more robust, finger print magnet! I will recommend this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

    |
    Posted .

    This is a superb refrigerator only caution the real height of the refrigerator. The “crown” on the top front of the box must be included if you have a built in box. I had to have my cabinet cut to accommodate the Crown on top. Love the refrigerator otherwise!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Don’t purchase is you want ice, ice machine freezes up and you have to take a hair dryer to unthaw. Samsung needs to recall this refrigerator ASAP.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Spectacular

    |
    Posted .

    This frig has everything I want and extra refrigerator area instead of wasted freezer space. I hardly eat any food that has been frozen because I don’t like the taste, so this works great for me. All my company, family & friends love it too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mid-High Counter Depth Fridge

    |
    Posted .
    Pros mentioned:
    Capacity, Doors, Flex zone drawer

    The Flex zone on this refrigerator is awesome - you can change it to extend your refrigerator, freezer or you can set it to age or store fresh meats! It's great to have ice and water on the door, though I do agree with some reviews that say the ice capacity is a bit light. That said, if you know you'll have a greater need for ice, buy a bag... Filtered water is great! There is ample storage in the main refrigerator area, but if this is your only Refrigerator/Freezer, you'll probably need to use the Flex Zone as additional freezer storage...but having the ability to change it to suit your needs is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFECT REFRIGERATOR FOR GROWING FAMILY

    Posted .
    Pros mentioned:
    Design, Freezer
    Cons mentioned:
    Fingerprints

    With two kids under 3yo having enough refrigerator space for kids & adults can be difficult. Samsung solves this problem by taking half the freezer space and enabling it to become a refrigerator. This is super fantastic as now we have what I call a college dorm fridge on the bottom right with the normal food stuffs going into the main refrigerator cabinet on top. Beer in the bottom, food in the top! Once the kids get a bit older and can get snacks out for themselves we'll put the snacky stuff in the door on the bottom for them to grab. Right now my 2.5yo daughter loves to go into the freezer at night to get "my fruit pop." Super cute, even if half the time I have to tell her to put it back, which she does without complaining (great kid). I think all refrigerators should come with a split freezer like this one because really, the way these bottom doors are laid out, everything that fit into the freezer of our old 25sqft refrigerator fits quite neatly into the bottom left door of this new one. The polished handles are really the only part that shows fingerprints which need to be wiped off daily with a microfiber cloth and filtered water from the fridge itself. Cleans right up! Perfect refrigerator for us. Purchased the 5 year extended warranty just to be safe. If you have a refrigerator space problem then this fridge is for you!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

    |
    Posted .
    Cons mentioned:
    Ice dispenser, Ice maker, Noise

    Do not buy any fridge from Samsung that has the ice maker on the Fridge area. Samsung has not figured out how to maintain the temperature from the ice maker different than the refrigerator. Geek Squad has changed ice maker 4 different times in a year and still leaks water and creates frost inside. After the 4 different ice makers they sent an outside repair person that mentioned there is no fix and my refrigerator already had the recall, now the ice maker makes noises when dispensing ice and started leaking melted water from the ice again. Best Buy refuses to change fridge for lemon policy because it does not cover ice makers (I have the 5 year extended plan from Geek Squad), if it was an issue with the ice maker it would have been fixed 4 times already its is not an ice maker issue, its a design issue, there is even a Class action suit against Samsung because of it. DO NOT BUY!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    Posted .
    Pros mentioned:
    Design, Flex zone drawer, Freezer

    Its beautiful with a lot of great features. The flex zone freezer is a key feature that actually works for me. Also, the showcase option is convenient, especially for my children who grab their own drinks from time to time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    cramped and hard to clean

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Flex zone drawer
    Cons mentioned:
    Ice maker

    4-door, flex seemed like a good idea at the time. Between the internal water filter, the ice maker, and the drawer and bin set up, the space is cramped and difficult to organize. That was ok until I tried to clean the drawers. There is a “gunk” trap between the drawer front and body. The trap is not accessible for cleaning without disassembling the drawer...and possibly (actually) breaking the plastic. I’m left with the choice: (1) live with food particles and liquid gunk in unreachable spots, (2) risk breaking the drawer by taking it apart, or (3) purchasing replacement drawers. None are acceptable given the price of this appliance. Poor design Samsung!

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Samsung Refrigerator

    |
    Posted .
    Pros mentioned:
    Capacity, Design, Doors
    Cons mentioned:
    Noise, Price

    My wife and I elected to buy the counter depth model, which I believe comes in at approximately 22 cu. ft. We love have the 4-door french door model as we find it easier to organize our freezer. Our prior experience with the traditional french door is that food can get lost and forgotten on the very bottom of the freezer drawer. With this 4-door model, we feel better able to organize our foods. The bottom right door is a flex zone, allowing us to use it for a freezer or other purposes. We currently use it to chill beverages. I forgot to mention: the showcase door is always a cool feature; my wife insisted on a model with the showcase door. This allows easy access to items (such as my baby's milk bottles) without having to open to whole refrigerator door. Ultimately, our decision was down to this model and the Samsung 22 cu. ft. counter depth side-by-side refrigerator, which has a full showcase door on the right. Samsung's side-by-side I thought is very sleek and simple with that throwback/nostalgic classic look. Not to mention that it is a couple hundred cheaper than the more modern french door models. However, I found that the width measurements for the freezer of the side-by-side was smaller than the width measurements of the 4-door french door model (though not that much smaller). So we elected to buy this model in case we needed to throw in a turkey that was a few inches fatter. I recommend bringing a measuring tape with you into the store when you're shopping for a refrigerator to measure all of these little nooks and crannies and entryways. Also, with the side-by-side, you wouldn't be able to slide it trays of food or something that is pretty lengthy/wide, like a box of pizza. With the 4-door french model, you can easier put a tray or whatever. Though the counter depth model sits very flush with our counters in our kitchen, you are paying more for less space, which seems very counter intuitive. However, if you do not have a lot of space in front of the refrigerator or if you just want that clean/flush look, you can try to justify in your mind that the extra price is worth it. Given the smaller size, there are some shelving areas on the inside side of the left door of refrigerator door that are so small that not many items fit there. I've found myself placing my son's cheese singles in these areas. If you see the model, you'll know what I'm talking about. This model itself isn't that noisy, but you can notice it if you pay attention. With the noise pollution outside of my house, the dishwasher running, washer/dryer running, and screaming kids, I don't pay much attention to or notice the noise. I do not know how this compares to other models. The ice maker and water dispenser work perfectly. I am curious if the ice maker/storage is smaller than the regular-sized refrigerator. This may be something you inquire about should you be interested in this model. After they first install the refrigerator, they tell you to dump the first batch of ice and the first 2 gallons or so of water to clear out the sediment in your water line. When is emptied my ice maker, I got the impression that there wasn't a whole lot of ice to dump out; so perhaps the storage is smaller? I haven't confirmed this. Overall, I am very satisfied with this model. It is very sleek and modern looking; I purchased the stainless steel model. I believe they make a black stainless steel model for a higher price tag. I would have preferred the color scheme but couldn't justify paying the additional money. I was going to give it a 4-star for sizing issues. However, I (consciously) paid more for the smaller size for that more flush look. I am not going to dock points based on sizing issues that I elected to buy. For a counter-depth refrigerator, it's pretty sick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refrigerator

    |
    Posted .
    Pros mentioned:
    Design, Freezer

    I had originally chosen a french door fridge with a lower drawer, but turned out I really didn't like the drawer concept. I need more organization so turned to this one instead. In addition to be awesome looking, the freezer section is outstanding. I traded a bit of fridge space for it, but it was so worth it. The black stainless is a tint that scratches so so easy, but I think if I'm careful it'll all be good. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A beautiful appliance

    |
    Posted .
    Pros mentioned:
    Design, Flex zone drawer

    I’m a fan of Samsung appliances. I have a different model in my other home. This model is sleek and beautiful and has the flex zone feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice Maker Freezes Constantly

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Ice maker continuously freezes. I believe there might be a class action lawsuit on this; beware! I will see if they will make me call 3x to get it fix through protection plan and hopefully on the 4th they will just replace the fridge; will see.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Like the refrig. Smears show up easily. Love hand

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    There are three dents in upper right door upon delivery. The delivery people took picks and reported. Have not yet heard how to repair. Would like this addressed. Virus has made this difficult to address.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

    |
    Posted .
    Owned for 7 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This was an open box purchase. I was leery at first. However it has worked as advertised. I love everything about it. It's deep and roomy. I love the built in wine rack which also works well for soda cans

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We loved the ability to change one of the two freezer compartments into ordinary compartments for fruits and vegetables. We did not like the way the water squirted, splashing out of our glasses. Worst of all, we bought the refrigerator in June, 2017. The freezer suddenly stopped working in February, 2019. A repairman came and replaced a part. A few days later, the rest of the refrigerator stopped working (except for the blinking lights on the panel). The repairman contacted Samsung, they told him that there was a problem with the freon gas in the fridge. We decided to get a new refrigerator.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, Kshi. ^Lo Samsung

  • Rated 3 out of 5 stars

    Looks aren’t everyhing

    |
    Posted .

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We remodeled our kitchen using all Samsung appliances, the styling is far and above all other manufacturers in my opinion. The first refrigerator had Freon issues, luckily it was the sealed system and covered under warranty. It took forever to have this new on delivered. So far it’s working , however the ice make builds up a lot of frost and the ice always is crushed, no cubes. I haven’t called Samsung out since.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice counter depth

    |
    Posted .
    Pros mentioned:
    Freezer

    We had to replace and a counter depth would fit better. We knew we were gonna lose fridge space but we're ok with it since one of the freezer sections would be used as a fridge. So far it's great. I did dismiss the reviews about the fingerprints thinking they all do that but this one does show more. I guess because no handles. Still would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very PLeased

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Better than anticipated. The delivery people were very professional, fast and courteous. and no damage to walls even though they had to bring it up a narrow turning staircase. Impressed

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Get a warranty, good luck

    Posted .
    Pros mentioned:
    Design
    Cons mentioned:
    Price

    SO disappointed. 18 months old - a plastic transition from copper line to aluminum evaporator leaked, into the refrigerator, lost Freon, lost compressor oil, stunk up the house, and of course all the plastic and Styrofoam internal parts absorbed the oder. Waited 4 weeks to have it repaired. After braking plastic clips and pans, replacing a compressor and evaporator,I have a compromised refrigerator holding 34degrees, with a freezer and cooling zone at 64 degrees. The smell is awful. SO , basically, its beautiful, it worked well when it worked. I am 57 y/o, First refrigerator I have ever owned that stopped working, also the most expensive.

    No, I would not recommend this to a friend
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