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Customer Ratings & Reviews

Your price for this item is $3,599.99

Customer reviews

Rating 4.5 out of 5 stars with 432 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 432 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Refrigerator slick compact but enough for our family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refriderator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Refriderator for the family, especially for people with disabilities.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Second Failed Family Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this as an exchange when our first Family Hub bought in 2016 stopped cooling. After several failed repair attempts and much discussion with Samsung, they finally relented in giving us store credit. We ordered this unit since we liked the connectivity of the Hub. Received the unit on a Tuesday, Hub was not connecting. Had to have another service visit by yet another 3rd party company who said they were unsure why Hub was not connecting. At that point we called store to ask unit to be picked up and we ordered a Kitchen Aid to be swapped out next week. The technology is pretty cool, and it seems like Samsung is only company who offers this. However, be warned that they have zero service personnel who can handle anything related to the Hub's technology and they contract our with 3rd parties for this as well as other repair issues. Dealing with Samsung is frustrating to say the least, they seem to run through their scripts, anything to avoid sending service techs to your door.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, SamStung. If you need further assistance with connectivity or the Hub, out SmartThings department can be reached at 866-813-2404. Thank you for being a member of the Samsung family. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and the tv is amazing best I’ve ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Fridge. Liked it very much, very hard to get these days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feature rich and stylish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish refrigerator! Love the pull out flex drawer and the display panel features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U had to get more

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every one in the family is liking this so I had to get more

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Family Hub - Privacy issues.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good as long as the seals on the freezer portion close properly. My only gripe is that now the software on the "Family Hub" screen displays ads for Amazon and for shopping related things. It feels very intrusive because it plays a loud chime whenever you close the door

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big screen and large capacity, put lots of drinks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator...! It’s the best... love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator little expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice appliance. . Delivery A+++ Good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance my kids enjoy to play with alexa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was informed and polite, lots of options and no hard sales approach

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the fridge but a lot of features to get used too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Frank, I am glad to see that you are very happy with your new Samsung Refrigerator. We appreciate you sharing your review and for the choice of Samsung in your home. We welcome you to our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Review Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent. Great shopping. I Recomend this item for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great look and easy set up. I have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is all that I want

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, this fridge is everything, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the technology on this fridge is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It makes life easier and fun with the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything from the sales staff to the installation fellows went very well.

    I would recommend this to a friend