Customer Ratings & Reviews
- Model:
- RF22R7551SG
- SKU:
- 6355747
Rating by feature
- Storage Capacity
Rating 3.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 3.8 out of 5 stars
Customers are saying
Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.
This summary was generated by AI based on customer reviews.
Worst experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. Call me and I will gladly tell you why I wish I had bought my appliances somewhere else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have not had a pleasing experience with your Samsung Refrigerator. I would love the chance to hear what troubles you are experiencing and how we can improve that for you. Please contact at your earliest convenience with your ticket number,1142406282 , via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for choosing Samsung. ^Brad
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having issues with my drawer in the freezer closing and the temperature freezing my food
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142417595. We thank you for being a part of the Samsung family. ^Brad
Ads on fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice. Only complaint is the screen show's ads.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
You are a valued member of the Samsung family and your experience matters to us. Thank you for taking the time to share that feedback. ^Brad
- Cons mentioned:Ice maker
Water dispenser not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser unit not working. Leakage of water into the flex compartment. Flooded my kitchen with water. We are not happy with such defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Okakpu! We'd love the opportunity to speak with you directly about the details of your situation. If you'd like to contact us, please reference ticket number . The following is our contact information:
Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
I have not received my product yet due to the coro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't received item yet. I'm doing this review to receive my bonus points
I would recommend this to a friend0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 20 days freezer in no working,bad product i do not recomend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Edgard! I have this link (https://bit.ly/31LSaB5) that I believe may help. It has what steps to take if the refrigerator is not cooling properly. ^Jecca
Great camera for beginner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks like good. I like it much more and look forward to get it.
I would recommend this to a friendBrand response from Samsung
Posted .Hey William! We look forward to you getting to experience all the great features of this refrigerator! ^Jecca
Worst installation and custom service from BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience with the installation of my fridge. The water was leaking from the fridge on the floor right after the installation folks left. They connected the fridge and left immediately without explaining or warning us. And no one cared to come back to fix the leaking immediately when I called the store right away. They kept saying it takes 1 week to send people to fix the problem they created. Especially when I said it’s an emergency and the water was leaking badly. We had to pry to some third party folks to fix the problem which was additional cost to us. It was an extremely frustrating experience after buying such an expensive refrigerator.
I would recommend this to a friend- Cons mentioned:Ice maker
Water/Ice dispenser no longer works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our water dispenser no longer works. No water so no ice. Very disappointed. It's very disheartening to see a product that you spent so much money on quit on you in less than 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dawn,
I see you are needing assistance with your Samsung Refrigerator ice maker and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143213209. We thank you for being a part of the Samsung family. ^Brad
Avoid at all cost. Poor quality and horrible cs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the permission of Samsung Best Buy replaced my precious Samsung model with this unit and it is pure junk. Out of the gate the handle packages is wrong which appears to be with out a solution as neither Samsung or Best Buy understand how it got messed up or how to fix it. The interior is very cheap. The lighting inside is poor. The precious model was mostly stainless this is all plastic. The interior is also small for the cubic size. Not sure why but compared to our other Samsung you cannot store as much in it and it’s the cubic fit. I would not recommend this fridge or any Samsung fridge. The return on investment is not there
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I see that you are having issues Getting the best use of the interior and I would like to help. Here are some tips on how to organize your items in your refrigerator. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
It smells rotten.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was dirty and it smells rotten inside. The Family HUB feature still has the previous owners' data and pictures. It looks like it was not just an open box, fridge looks and smells it was just for a long time by the previous owner.
No, I would not recommend this to a friendDon’t buy !!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in April 2021, this is now exactly one year and suddenly the fridge stopped working. Not sure what is wrong. Freezer stopped working!!!! Need to contact warranty claim.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22R7551SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470239
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator and was open box. I examined it prior to purchase and was perfect. When it got to my house it had 20 dents in it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Refrigerator Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say I had nothing but problems with my purchase, my Sales person was wonderful, very helpful, but the item I purchased did not work!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for purchasing the Samsung refrigerator. We apologize for the inconvenience since the Samsung refrigerator you had is not working.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144825167
^Rainly
Renata
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t receive this refrigerator yet, they delivered the wrong color. The right one supost come in March.
No, I would not recommend this to a friendGreat Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this fridge for only a couple of days and we absolutely love it. We upgraded from an old G.E. model that came with the house and was 14 years old. The lines on this fridge are clean and smooth and the stainless steel finger resistant finish is one of the best I've seen. I love the interior make-up and design. The software is very good and easy to merge with your internet Wifi. The Smart Things app is very good but the Family Hub Fridge app is giving me the blues in trying to implement it. Have to call the Geek Squad. Overall, this is a very good purchase and I'm very pleased that I made it.
I would recommend this to a friendMRS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ICE BUILD UP IN THE FREEZER, THIS IS A NEW REFRIGERATOR AND SHOULD BE PROBLEM FREE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Angie, I see you have some concerns with frost build up in your Samsung Refrigerator and understand how that can be alarming. There are several simple reasons that this can happen and I would like to provide you with some information that will provide a solution. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
If the issue persists, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143480439. We thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Family hub
Fun, looks great, but TERRIBLE temperature control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge about a year ago. We loved the family hub, the looks, the deli drawer — it’s a stunning fridge! Only problem is that from about month 4, we have had serious issues with temperature control in the deli drawer (the worst) and the freezer (pretty bad). Sometimes the deli drawer won’t get below 45 degrees F, and good goes bad. Same goes for the freezer, except that it hovers around 31F. Some of our freezer items thaw a bit, which leads to terrible freezer burn. Contacted Samsung about it, and their recommendation is to turn off the unit for 5 minutes, then turn it back on. It works, but the problem comes back days later. It’s a pain. For the price we paid for this fridge, I expect more. Maybe it’s the counter depth version, maybe it’s the deli drawer, I’m not sure, but I would not buy this unit again, and would seriously warn others from buying it. We like our other Samsung appliances, so not trying to bash Samsung, but this fridge is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mikekubo! We'd like to talk to you about your case more in depth to see what options we may have for you. If you'd like to contact us directly, please reference ticket number 1141259053. Our contact information is listed below. ^Jecca
Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Cons mentioned:Ice maker, Warranty
Defective ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker keeps getting broken and the main problem is you pay a very expensive warranty but when the warranty is over you have to pay a lot of money very often to fix the ice maker over and over and over. They do not exchange the fridge since the ice maker is not considered a lemon only mechanical failures are considered a lemon. If I had known this, I wouldn’t have bought such an expensive fridge from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want to help you with your ice maker. Let's go ahead and check some possible fixes on this.
There are a few factors that can cause an ice maker not to work. Please check these links for details.
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
I highly recommend visiting these links for details.
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145545185) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Ice maker
Buyer Beware! Moneypit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid approximately $3,368.94 for this refrigerator on 7/11/2020 that included the 3 year Geek Squad peace of mind. To no avail I have wasted my precious time on the phone every time I had to call in with ice maker issues water leaks since 8/31/2022. Issues from icemaker lasted until 2023. In 2022 I started to have panel issues with screen lock up, resetting the unit and screen systems not updating. It's 2023 and my warranty expired. Guess what my screen display panel is frozen, locked up can't access. I paid $144 for the service technician to come out and tell me that I will need to purchase a new panel for the lovely price of $633! So current decision because the refrigerator starts to breakdown post the 3 yrear warranty at what point do I the customer cease from putting more money and time into a lemon, money pit? That would be now as this is something that Samsung should compensate me for considering the series of events and issues I have had and the initial piece of mind invested.
No, I would not recommend this to a friend