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Customer Ratings & Reviews

Your price for this item is $3,599.99

Customer reviews

Rating 4.5 out of 5 stars with 432 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Family Hub refrigerator for its smart features, including the family hub, spacious interior, and counter-depth design. They appreciate the fingerprint-resistant finish, camera, and tablet, as well as the music player. However, some customers have concerns about the noisy ice maker, small interior, high price, and short warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 432 reviews
  • Rated 5 out of 5 stars

    Great but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great buy! Very cheek Abe unique. At first it looked smaller in space but the capacity is good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish you could download apps, for now you are stuck with what samsung allows there is no app store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features are good and helpful. Looks nice with smart hub. Can play music all time. Liking the Middle door as it is customizable. Cons - on the door keeping milk can is little hassle. Water marks near water dispenser leaves whitish areA.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Worth the high price tag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is defi ahead of its time. The family hub is defi worth the high price tag. Love the feature that I am able to view circular of various different supermarkets and can create a shopping list by clicking on the needed items within the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is cool. The drawer can be used as a freezer or a fridge, so that makes its use very flexible.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I completely agree! The FlexZone drawer is very convenient! ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Fridge! Family Hub has lots of great features. Freezer section has lots of room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator love to put pictures of family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time purchasing Samsung love the middle drawer and able to download music on the internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great looks and very quiet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the screen that shows the time and temp. also it sends out notification when doors are left open.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the French Doors and led lighting. The top drawer is perfect for deli meats and cheeses. Freezer is large enough and beats a side by side. The family hub is awsome ! Still on a learning curve to realize its capabilities.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced, holds a lot of small to medium stuff.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like the engineers started with an ice-maker and built a refrigerator around it. The machine takes up a lot of refrigerator equity and making the left door next to useless half of that shelf space is 2 inches and 3 inches deep. You get 2 crispers and a drawer for more flat packaging foodstuffs. You can't just pull gallons of milk out of the right hand door. You need to tilt it to the side first because it's only deep enough to hold the container and the plastic guard rail is too tall, you can remove a shelf to solve this problem. Which is the main problem with this unit. You can move shelves (causing the other shelf to have no height) or you can remove the shelf (reducing how much the refrigerator can hold.) Unless you freeze your leftovers this refrigerator holds very little in the way of large containers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Refrigerator. Know that we have multiple units and designs. So if this unit did not work for you, you should check out our full line of refrigerators. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. Thank God my daughter is showing me how to use all the modern features

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Samsung Counter Space 4 door Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit in our kitchen and looks terrific. The internal organization is great as easy to see what is where at a glance. The family hub is entertaining and often surprising what shows. Well designed and so far, works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is happy.. it match all the boxes .....5/5..still learning to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer and I can see what's in the fridge while at the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Ref

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ref!!! love the integration of all our wifi enable appliance and gadget to the Hub

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice maker woes

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to think all the ice maker issues were overblown, then it happened to us. 18 months after owning, ice make just randomly stopped working. Followed the troubleshooting procedures and it still doesn't work. To top it off, best buy wants me to pay a diagnostic fee to look at it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Family loves family hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliance came with a small dent that could be noticed from an angle. Other than that our family loves the family hub, the refrigerator is doing what it is expected to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge seems to keep everything extra cold. It’s way better than my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent I like it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and kids love it.Perfect for my Family size, Need more memory on computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is a great brand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. just getting to learn it. I will say, the ice bin is a little small.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks so much for the 5 stars, Justheretolaypipe! We appreciate the loyalty. ^Jecca Samsung