Customer Ratings & Reviews
- Model:
- RF23M8570SR
- SKU:
- 5796738
Rating by feature
- Storage Capacity
Rating 3.8 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Design
Rating 3.6 out of 5 stars
Customers are saying
Customers consistently note the Family Hub, sleek design, and tablet as positive aspects of the refrigerator. They appreciate the convenience and functionality of the Family Hub, the modern and stylish appearance of the refrigerator, and the ability to manage their schedules and access information through the tablet. However, some customers have experienced issues with the ice maker not working properly.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Unhappy Samsung Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This samsung refrigerator is nice. I gave it a one star because of the ice maker and the ice dispenser. The ice maker makes very little ice, and it freezes up constantly. We have to pull out the bucket and break up the ice that freezes around the tray. In additional when you go to get cubed ice the dispenser breaks the ice and makes a mess around the tray and floor. Best buy has come out multiple times and has replaced the entire ice machine and several other parts to include the water filtration reservoir. They are unable to fix the issue, so I am stuck with a high end refrigerator with a defected ice machine. Best Buy policy is to continue to service the ice maker because the refrigeration is still working.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Fridge ok - Freezer and Ice Bomb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as refrigerators go, this one has not been worth the money. We have had it for 19 months. The space hasn't been an issue. I feel it fits all of our groceries - family of 6. The freezer drawer never wants to stay on the track and spatially is challenging. The smart aspect is ok. It keeps our schedule and is synced to everything so that is cool. I was told I could watch tv on it, nope. That doesn't work. We knew that it was kind of cool to have the screen but it was more for me to play with. I love new tech. The problem that I am struggling with is that from the beginning, it didn't ever produce much ice and now it freezes over ALL THE TIME! We have the warranty and they are finally scheduled to come try and fix it. It only took 4 tries and 3 hours to get thru to tech support. Over all, it makes a good fridge, but all the extras stuff (what we paid extra for) not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sadiemae1980
We appreciate your patience in dealing with the situation you're having with the fridge.
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
Here is a link to help you organize the fridge's contents to maximize the space.
Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/
You can do a few things if your Family Hub apps don't seem to be working, such as checking for app updates to ensure you are using the latest versions and contacting the app's creator.
Only some apps on Family Hub work https://www.samsung.com/us/support/troubleshooting/TSG01001820/.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1-800-726-7864(1800-SAMSUNG)
2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/Samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144790822
Have a great day.
^Charles
- Cons mentioned:Customer service
Samsung WON'T honor warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I could. Had this fridge for 2.5 years. The compressor which is under warranty, broke. Samsung said was not under warranty. User manual says it is. Sent someone out twice to repair. They couldn't repair and took 2.5 months to get refund. They refused to refund $1500 in groceries or pay for new fridge delivery or installation or haul away broke one. Dealing with them is just terrible. DO NOT BUY SAMSUNG!
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Ice maker issue in brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working. When we looked into it, Samsung seems to know about this issue and does not have a resolution to the problem.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Ice maker issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features of the refrigerator. I use the internet on it to look up recipes all of the time! Downside is the ice maker. You will have problems with it as there is a known issue with this (found this out when we had our first problem) I wouldn’t buy this again simply because of the ice maker issues which is a bummer because other than that it’s perfect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mommydragon1!
Thank you for reaching out to us. I see you have some concerns with the Samsung - Family Hub 22.2 Cu. Ft. Counter-Depth 4-Door French Door Fingerprint Resistant Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if the ice maker on your Samsung Refrigerator is not working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the ice maker issue on your Samsung Refrigerator on page 72: https://downloadcenter.samsung.com/content/UM/202007/20200706094123598/FDR_RF8000MC_DA68-03563D-05_EN_MES.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF23M8570SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686466
Have a great day.
Melardo
- Cons mentioned:Ice maker
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CONTROL CARD FOR THE LIGHTS WENT OUT JUST AFTER WARRANTY WAS UP, ICE MAKER WORKED FOR ABOUT A MONTH, PARTS WERE NOT THE PROBLEM, ITS A POOR DESIGN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, ClintC.
Let us go forward and provide you with some help with your ice maker as well as the light in your fridge.
If the interior or exterior LED lamp has gone out, please contact your nearest Samsung service center.
There are a few factors that can cause an ice maker to not work. The link below will show you how to get your ice maker working again. You may also click on the blue links that are related to what the ice maker is experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145779817) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker
Think About it ??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this product for about 2 yrs. I'ts very stylish & looks great in my kitchen. The built-in tablet is great to look up new recipes & browse the web/apps. The counter depth size does not give you much space for storage. The freezer compartment is ok, with the sliding double shelves. My biggest complaint is the ice maker, Iv'e had to replace it 2 x already. Good thing I bought the Geek Squad extended warranty. The ice maker dose not put out a lot of ice. It runs out really fast compared to other brands I've had. Overall this product is stylish but not very practical & reliable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jdogg,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed and for the ice maker does not put out a lot of ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/all/new_feat_updates/032618/RF23M8570SR_V6_032618.pdf
The ice maker is not working: The ice maker is making some ice, but not enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8570SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number:
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Too small
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker only makes enough ice for 3 glasses at one time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, SheriS.
We'll be glad to assist you with the ice maker of your refrigerator.
Here's the link to improve the ice maker's performance. Please click the blue phrase "the fridge is level" to properly level the fridge and other blue phrases that may relate to what the ice maker is experiencing. You may also play the video for reference.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If you require further assistance with the ice maker, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145830624) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker
Worst ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst refrigerator we have ever owned!!! Ice maker has never worked and food spoils constantly in this thing. I have to put food in my back up refrigerator so it won't spoil before expiration dates. The freezer doesn't even freeze the items i have it. What a waste of $5500. I even bought the 5 yr warranty but have not been able to use it to get the thing fixed because of covid!!
No, I would not recommend this to a friend Samsung should recall all French Door Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service agent told us that 8 refrigerators out of 10 calling for services are Samsung French Door models. Common problems are: 1) fan motor for circulating cold air from low freezer bin to upper cooler compartment. 2) poor quality of defrost sensor that will cause ice accumulated on evaporator and further block fan’s moving. We bought one 27 cubic inch Samsung French Door unit in 2015, in five years we called 4 times for service. Noise caused by fan was unbearable and lost cooling temperature made food spoiled. After 5 years extended warranty plan, services agent Geek Squard declines to fix our refrigerator of just 5 years old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your valued feedback, David. Samsung really appreciates hearing from all of our customers. ^Jecca
Black Stainless Steel scratches & no fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we’ve had our black stainless steel refrigerator for less than 6 months and it already has a scratch in the front door. The black stainless steel is a film cover over a stainless steel project. It scratches extremely easily - and we are very gentle with our appliances. Once scratched there is no repair and a silver streak shines through. It also now has a surface area that will scratch easier - you can feel the film on top. Very expensive product that looks horrible now after only 6 months.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Horrible Fridge/Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge had so many problems from the 1st week of installation. The ice maker is a train wreck. After the 4th repair , they finally gave me a credit for another fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your feedback, we appreciate this. Your feedback is important to gauge our products and how to improve further. We do apologize for any inconvenience that this has caused your recent purchase of our Samsung Home Appliance. We only want you to get the best experience using our Samsung product.
We will take this feedback very seriously to improve our products and to prevent these things from happening again in the future.
Below are the following links that will explain the issues you are having:
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please refer to the following for additional troubleshooting steps regarding your ice maker.
https://www.samsung.com/us/support/search/?query=Ice+maker+&page=1&sort=relevance&SiteType=support&ModelCode=N0052748&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Frefrigerators%2F4-door-french-door%2Ffamily-hub%2F&tabOrder=index.html%2Ctroubleshooting_guides%2Canswers%2Csupport_videos%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html
Information on your warranty:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
https://www.samsung.com/us/support/service/warranty/RF23M8570SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684186
Thank you for choosing Samsung. Have a great day.
Joe
Missing a very basic feature
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this fridge is great, but there is no notification when the freezer is left open. When the fridge is left open, after 30 seconds or so it will start to play a song. Nothing for the freezer. We've had everything melt twice in our freezer in the two months we've owned it. Sadly we're past the 15 day return window :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi thankyou,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8570SR/AA
And in case you need some parts for your fridge you may purchase it here:
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144535671
^^Ross
Go to FB page Samsung Refrigerator Recall USA page
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go on FB to Samsung Refrigerator Recall USA group and see why to NEVER buy a Samsung fridge!!!!
No, I would not recommend this to a friend