Customer Ratings & Reviews
- Model:
- RF22R7351SR/AA
- SKU:
- 6323238
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, flex drawer, counter depth, fingerprint resistance, color, showcase door, space, design, and food showcase. They appreciate the flexibility of the flex drawer, the counter depth design, and the fingerprint-resistant stainless steel. Customers are negative about the ice maker, noise, cooling, and expensiveness. They have experienced issues with the ice maker breaking and the refrigerator making a lot of noise. Some customers have also had problems with the cooling system failing.
This summary was generated by AI based on customer reviews.
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, just that it didn’t fit perfectly in my space, because the guy at the store advice this would fit.
I would recommend this to a friendNice Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.measurements are off ... caused problem with installation. May need to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi fridge,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's measurement seems off. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check the installation guide of this product by clicking the link below: See pages 15 to 18.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf22r7351sr/RF22R7351SR.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144418790
Thank you for choosing Samsung. Have a great day.
-Trisha-
ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a quality and very elegant product. I recommend it to everyone who wants to enjoy the purchased product
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ludva! Thank you so much for the positive words. Samsung is happy to have you as a satisfied customer. ^Jecca
- Cons mentioned:Ice maker
Samsung fridge purchase sadly a mistake
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for less than 3 months and a tech has been out 3 times due to issues. The fan in the back first and now the ice maker. Got so loud and annoying we couldn’t be in our kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ronnie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
To know more about the product and its troubleshooting steps please see the owner's guide: See pages 72 to 79.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
If these troubleshooting steps are not enough to resolve these issues please see the warranty coverage for the fan below:
https://www.samsung.com/us/support/service/warranty/RF22R7351DT/AA
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470303
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Bad ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is a joke. Google Samsung ice maker issue. There is class law suit going on. My Ice maker Is very slow and freezes up. My one tray of ice is made in 4 days. Please don’t buy if u use lot of ice.
No, I would not recommend this to a friend Odd shelf heights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to store items. Not enough shelf positions
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tony, thank you for leaving us feedback. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Lena
No space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as I wanted a “counter depth” refrigerator. There is no room inside, I would swap this today if I could. It’s very nice looking on the outside, but very small on the inside. I don’t like it at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. I realized the difference between counter depth and regular refrigerators. I am sure that our product will serve its purpose. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Terrible Ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerates ok but I was misled about ice maker problems being fixed. Sales people pushed to Samsung instead of LG. Must be getting some sort of extra commission
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you're having issues with your ice maker, I would recommend following the steps in this link: https://bit.ly/318JLqE. ^Jecca
Disgusted customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER enter a Best Buy again in my life. Your system is a joke. Your employees are rude. The amount of emails you sent me during the duration of my purchase was absurd. On top of this, you no showed on two different occasions. The delivery site was a 5 hour round trip drive for me and my wife. Your delivery folks were nice people and did a good job. That’s because they don’t work for your company. Im aware they are subcontractors, thank goodness. I demand to be taken off your email list as well.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Delivered a defective product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator does not work properly. The ice and water features never worked. I am waiting for a replacement.
No, I would not recommend this to a friend ALLI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at all the features, the refrigerator doesn't have easy movable compartments especially for cleaning. I spilled coffee inside & it took awhile to get to all the compartments. The doors because of the hinges block the middle storage bins for easy cleaning. Also received the email to review our purchases & now the price has been significantly reduced...Best Buy has to explain the price difference in less than 30 days. Overall good product & delivery service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I see that you have concerns about removing shelves and drawers from your unit. I have some helpful information that will assist on how to remove them with ease. See link below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad
Refrigerator stopped, Samsung process poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after buying this refrigerator it stopped cooling. The entire control panel and compressor needed to be replaced, but after 3 visits, the repair people determined it could not be fixed. Samsung has said they may be sending a refund, but continue to delay in sending a refund. Now going on 4 weeks without a refrigerator. Very disappointed, as Samsung has been a better company in the past.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SharonK! Thank you for taking the time to share your experience. We are sorry that you have been without a refrigerator. At this time we would like to communicate further to determine your delay. Please contact us directly via any of the following using ticket number: 1143984932
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Delivery and set-up services have been horrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the refrigerator for a shut-in friend. I am not happy at all with this purchase, principally the delivery and set-up services. The refrigerator finally was delivered, but it still has not been set up for use. In addition, the delivery crew removed the door handles to bring the refrigerator through the door, but they did not leave the handles with the refrigerator. I have more complaints, but you get the picture - all bad and unsatisfactory.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Samsung Refrigerator ICE Maker failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker on my Samsung Refrigerator/Freezer failed after 17 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator ice maker. I would love to chat to see how we can take care of these issues you are experiencing. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143065425. We thank you for being a part of the Samsung family. ^Brad
Do not buy Samsung refrigerators
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst expensive refrigerator you can buy. We have had it for less than 2 years and have had more than a dozen service calls and months with a working ice machine. Best buy please stop selling Samsung refrigerators
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you’re having with your refrigerator. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144121407) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was smaller in size for me and my family. This k we needed bigger refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Nxalady1962, for sharing your thoughts on this refrigerator. ^Jecca
French door Tuscan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality bad service by Samsung Pitcher has been leaking since first week but Samsung not replacing it it’s been 4 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142813636. We thank you for being a part of the Samsung family. ^Brad
when are you delivering my new refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the time response of my claim, my exchange, I don't see for sure delivery time. My claim was done in august 23 2021.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoseMorales,
Thank you for sharing your experience with the Samsung refrigerator. We appreciate your patience in waiting for the replacement of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144972273.
Thank you for choosing Samsung and have a great day!
^Rainly
- Cons mentioned:Ice maker
Great Fridge, Horrible Ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, except the for the ice. I think it's one of the best fridges I've had, but it makes the worst ice. The ice literally took a star off my review. It's very cloudy and crumbly. Plus the ice maker eats up too much space in the refrigerator section. I don't know if it's just the Samsung, or if any French door style with ice maker would have the same problem. In the future I probably won't get a bottom mount freezer with water and ice in the door again.
No, I would not recommend this to a friend change default
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It presented a blow on the one hand and you promised to change it and to date you have not done so.
No, I would not recommend this to a friend