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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 649 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, flex drawer, counter depth, fingerprint resistance, color, showcase door, space, design, and food showcase. They appreciate the flexibility of the flex drawer, the counter depth design, and the fingerprint-resistant stainless steel. Customers are negative about the ice maker, noise, cooling, and expensiveness. They have experienced issues with the ice maker breaking and the refrigerator making a lot of noise. Some customers have also had problems with the cooling system failing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 649 reviews
  • Rated 5 out of 5 stars

    We love our refrigerator. The delivery was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 22.4 cu. ft. 4 door french door counter depth refrigerator is great. We love the middle drawer and the food showcase in the right hand side door. It's beautiful and I am spoiled now and won't go back to anything with less features. I highly recommend this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced the LG refrigerator that came with our condo when we originally purchased it. This Samsung is SUCH an improvement - both in terms of features, but in terms of overall performance - the cooling is even, no hot spots or icy veggies, and the center drawer is a great feature. True, we have only had this for a day or so, but already I can tell this is a much better products than the contractor-grade LG we had. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy access door is great. Love the flex temp. drawer and the auto-fill water pitcher with infuser.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was an replacement for older Samsung , with Ice maker issues that could not be repaired - per Samsung tech. There are several nice features like an indoor water canister that auto fills when used (cold water) and a external door to quickly grab items - like you favorite beverage … all in all good unit for the money.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great product, no issues thus far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues. LG product we replaced had a icemaker and water issue soon after purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We hope that you continue loving this refrigerator for a very long time, Jose! Thanks for choosing Samsung. ^Jecca Samsung

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Looks nice, works great... ice maker is slow.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far, it’s definitely a better upgrade from our last fridge. They only reason I’m giving this a 4 star is because the ice maker doesn’t keep up with our family’s use (2 adults 1 teen) and I would say we are at a normal level of use. So if you decide to entertain more people at home you might as well buy ice separately for sure. There is an alarm feature I didn’t know about when you leave the doors open too long or don’t properly shut. This is a nice feature with those people who know what’s in the fridge but stare at it with an open door for too long. Other than that the fridge is pretty solid and does what we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fridge. We love the beverage drawer! So happy we purchased with BestBuy - it all went without a hitch. From purchase to delivery (we purchased online). They hauled away our old junky fridge - they were in and out so fast! Came when they said they would, gave us lots of communication. Gave us a demo of the new fridge. Very impressed. And no, I'm not getting a kickback from them for this review.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so delighted to hear all of this, HappyFridge! Thank you so much for choosing Samsung and Best Buy. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size and easy to stay organized has many options and settings and temperature areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of room for a counter depth. I love the food showcase and the autofilling pitcher.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're happy to hear that the spacious design and great features make this the perfect refrigerator for your home. ^Lo Samsung

  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great Refrigerator, couldn't ask for more.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved into a new home, but the equipment provided, was very inferior. My first stop is now to Best Buy - Open Box, area. I did my research, and owned previous Samsung tv's to washer driers, and even refrigerators. Very good track records. I wanted French doors, counter depth, water dispenser, and more. And I got the more. The staff was up on their products, and helped me get a great deal. The deal was set. I lived out of town, and yet I still got it delivered, right on time, and they not only connected everything, but set the temps, and tested all functions. To say I'm pleased is an understatement. Best Buy staff, delivery people, and myself reviewed the new system, and noted any issues. None found after the purchase. I will buy again at Best Buy. TY to all.

    I would recommend this to a friend
  • Pros mentioned:
    Flex drawer

    Rated 1 out of 5 stars

    Refrigerator already broken in 1 month and 12 days

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Samsung refrigerator that lasted 10 years with this one. Purchased on July 6th, had it delivered August 5 and it is already broken on September 17. Refrigerator only cools to 50 degrees and the freezer cools to 40. Called tech Samsung and they had me hold down a bunch of buttons and supposedly reset the compressor. That did nothing so I called back they said they will send a tech out to look at the fridge so now just waiting for a service center to call me to arrange for an appointment. In the meantime all of our food is out in the 2 year old Frigidaire that has never given us a single problem even after baking in the summer and freezing in the winter. Wish I bought another Frigidaire but we had to have the showcase door and pullout drawer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating it is when a product doesn't meet expectations, but are pleased to hear that you're on your way to getting this problem resolved. ^Lo Samsung

  • Pros mentioned:
    Counter depth, Fingerprint resistance

    Rated 5 out of 5 stars

    Works well and like the water pitcher!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the fridge is great. Going to a counter depth was a change but still decent room. The water pitcher with limes put in is actually awesome - not as gimmicky as I would think. The fingerprint resistant stainless is exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have only had the refrigerator for about a month, I am quite pleased with the installation, performance, and style. It has many really nice features and the counter depth model fits perfectly in my kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Beautiful!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love love our refridge. The only reason I didn't give it a 5 star is because my water pitcher leaks terribly. Still trying to get a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Flex drawer
    Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As time goes I’m loving this fridge more and more. I love the extra drawer that you can use for the fridge or the freezer. The only thing I don’t like as the ice dispenser is very slow. So far loving this fridge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, very positive....only negative is limited shelf space for bigger items. However, note we got a counter depth unit. Had an issue with freezer initially, but Best Buy replaced with no issue. Staff at store along with delivery crew is top-notch! Wish I could buy something from them everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and versatile shelving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been great with slick new features and plenty of storage.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to hear that this refrigerator is meeting all your needs and exceeding your expectations, Honey. ^Lo Samsung

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Beautiful Fridge in my home!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung refrigerator but there are two items that I wish I would have notice first, the space for tall items are limited even thought shelves fold. Previous fridge had lots of door space for tall items and since its in my home (only one month) the ice dispenser distributes ice easily one time and the next time you must push to find just the right spot to make contact for dispensing. Water works great so I can understand why the ice is giving trouble. But even with these concerns I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 22.4 Cu Ft. 4-Door French Door Survey.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent and its best overall in storage, cooling, flexibility in accessing the things, etc. and overall quality is very good and impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great sleek look and counter depth. Delivery was great.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited to hear that the design of this refrigerator is perfect for you, Toadaka. Thank you for choosing Samsung! ^Lo Samsung

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