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Customer Ratings & Reviews

Your price for this item is $3,419.99

Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 965 reviews
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Love this frig!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 4 sections. I use the bottom flex zone as a refrigerator. Nice knowing we can switch it to a freezer if we need to. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Four doors

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator and freezer. It has 4 doors. Great appliance. It has everything I want in a refrigeratir.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1 Month in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room, even though it was listed as smaller than fridge it replaced. Very bright inside. Very functional.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Counter depth is nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth was nice but the way the doors opened it still hit the wall so I had to get a regular depth one instead. But it was nice.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good fridge. I love the 4 doors opening and interior design of it. However, it is a fingerprints magnet, but those smudges are easy to clean.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Front Door is Peeling away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased exactly 12 months ago and the front door started to peel away. We are an older couple, no children household. Samsung considers it "cosmetic" so it not covered under warranty. Purchase at your own risk if you want 3/4 of your refrigerator black stainless after one year. Here's the conversation I had with the Samsung representative. Riwaj G (Samsung Agent)(09-24-2018 09:12:22 PM) I understand that the front face of the refrigerator is peeling, correct? User (09-24-2018 09:12:35 PM) correcy User (09-24-2018 09:12:38 PM) correct Riwaj G (Samsung Agent)(09-24-2018 09:13:47 PM) In this case, service will be the best option for us. Riwaj G (Samsung Agent)(09-24-2018 09:14:02 PM) Help me with your area zip code. User (09-24-2018 09:14:08 PM) 94611 Riwaj G (Samsung Agent)(09-24-2018 09:14:22 PM) I will help you with the nearest Samsung authorized Service Center contact details. User (09-24-2018 09:14:48 PM) is there a warranty on it? I purchased it 12 months ago. This is clearly a production problem User (09-24-2018 09:15:07 PM) No one expects the front of their refrigerator to peel away Riwaj G (Samsung Agent)(09-24-2018 09:15:32 PM) Peeling is considered as the cosmetic damage and it will not cover under warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Good space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it .it has lots of room inside Looks very sharp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this refrigerator! No complaints! The storage in the freezer is great, we can organize everything and it is still wide enough to fit a frozen pizza.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    We love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We find the flexibility great. The fridge is very quiet Not a big fan of the ice maker because, there's no easy way to retrieve the ice from inside freezer. Making an ice bag isn't to easy.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Spacious

    Rated 5 out of 5 stars

    Functional, amazingly quiet, and beautiful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant at first to make this purchase based on some reviews. But it is so nice to have the easy access with the counter depth and optional flex zone we wouldn't trade it for anything. We have never had such a quiet refrigerator, a huge deal for me! No compaints here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator I ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost zero fingerprints because of beveled door handles. So easy to keep clean. Design flaws in previous model all solved. Interior plastic pieces no longer hold water in rims after washing. Worthless middle pull out drawer converted into useable space. And it used to have slits that dripped into the freezer, too. Can still put in a large cake across the top of the bottom crisper. And if you gain a few pounds, like me, you can put the frozen goods into the extra freezer in your garage or parent's house, and use the whole appliance for fresh fruits and veggies. Then you can switch back to normal, the freezer on the bottom, when you are done juicing and detoxing. Best money ever spent on an appliance. In the color, black stainless steel, also the most beautiful. Love the sheen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful finish with sleek lines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the counter depth of this unit was ideal for our kitchen, we found that we lost some storage space that we had with our original regular depth GE. The upside is that the way the shelves on the door are configured we were able to accommodate all of our needs and we learned to keep it tidy. The bottom freezer space has been ideal. We love the shelf system, it allows you to see all your items readily without having to dig through stacks of frozen goods. I love the finish, fingerprints are a thing of the past.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Good Refrigerator for counter Depth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to buy a counter depth refrigerator. We found this one and liked the fact that one of the bottom doors could be a chill, refrigerator or freezer. Everyone has commented on how nice it looks. At this point, I can say I noticed 3 things that aren't great about it. 1. a little noisier than I would like. 2. the water/ice dispenser is a little difficult... I would've preferred measured pour from it. 3. Some of the spaces in the door shelves are extremely tight. Not sure what I would put in those small nooks. Other than that, it's a really nice looking fridge and we love that we can chill bottles of wine in the "3rd door".

    I would recommend this to a friend
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and operates well. Like that one of the compartments can be changed between a refrigerator or a freezer.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Awesome fridge, but noisy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best built and most beautiful fridge on the market. However, it makes so much noise, I don't know if I'll keep it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi bnick1,

      We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are storing food. We apologize for the inconvenience of the refrigerator making too much noise and don't worry we will surely notate your feedback about this matter.

      I would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
      Understand the noises coming from the refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      For other troubleshooting guides:
      https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

      You may also use this link for regular maintenance or your refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144292085

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge first caught our eyes because of its color, black stainless steel. However, this fridge is not only gorgeous, it is also very functional. We didn't like the regular french door freezer because you have to dig for things. This unit has the convenience of a side by side but it is more energy efficient once all the family members learns where things are. We also love the ice and water dispenser, it makes ice fast! This fridge is spendy but overall it has been a very good investment thus far!

    I would recommend this to a friend
  • Pros mentioned:
    Convertible, Counter depth

    Rated 5 out of 5 stars

    Neat features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this refrigerator. The counter depth makes it look like a built-in. The ability to have the lower right compartment be refrigerator or freezer is convenient and useful. There are a few shelves on the left door that are a bit small due to the ice machine, but otherwise very happy with the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing. Delivery was difficult though. Love the option to make the bottom right door different temperatures.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Luv 4 door design!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to try something new in design - this was perfect. Plenty of space, great size for 2 senior citizens. Love fingerprint proof surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This whole experience at Best Buy so unexpected, we never thought about buying appliances at Best Buy. When we went into the store we saw exact same fridge that we had just seen Lowe’s and the price was so much better. The person who helped us was extremely knowledgeable and helpful and we will probably go back to Best Buy for all of our appliances from here on. The delivery was excellent and there wasn’t anything we weren’t happy with

    I would recommend this to a friend
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