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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 965 reviews
  • Rated 5 out of 5 stars

    Great refrigerator. Very quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits nicely in the space. Truly hides finger prints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did research on new items and this refrigerator met all the requirements. The black stainless steel look great and matches regular black appliances really well. The flexibility of the cool zone feature was a nice bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Nice looking and functional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking at this product for a while but finally got to purchase it. It fit the space very well. My only complaint is that one of the reasons I purchased it was because they stated that it was fingerprint resistant. It is not. However, the flex zone options are perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Good Frig

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this frig as it fit my space well. I didn’t think I would like the two drawers but love them. I keep my baking items on the right and meat, veggies on the left. The ice machine is slow but I fill up a gallon baggy and keep in the freezer for extra.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great, the top portion is smaller than I anticipated but fits our family of two well with lots of room to fill to entertain.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Like it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Samsung products. I recommend this product for smaller space. The depth this refrigerator easy to put in to house.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung 4-Door 22.5 Flex is a Winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want a new fridge with flexible options? Can't decide if you need more fridge or freezer? Want options? If you said "YES", then you're in luck! Samsung has the selection with a 4-door option with the upper 2 doors being the fridge, bottom left is a freezer and that 4th flexible door area being anything you need it to be (fridge-to-freezer). We love this option and we still have water and an ice maker in the door. A great creative solution to an everyday need!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best refrigerator we have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator and delivery service from BestBuy. We love the 4 doors arrangement, acurate temperature, quiet operation, and black stainless finish

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice seamless design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the 4 doors. This is especially helpful when you have a freezer in the garage or basement as a backup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers substantial flexibility. You can change one drawer to a freezer and can adjust shelves to suit your need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very pleased w/ my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased w/ my purchased. The refrigerator works as expected and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more spacious than counter depth refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful styling, cools well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I saw this fridge I fell in love with its looks. I loved the idea of the convertible freezer and how easy it is to organize frozen foods with the pullout drawers. After buying it and delivery I had a few reservations. 1. The doors need 2 inches clearance on each side, which makes it look less built in. My old Kitchenaid fit very snug in the space and it looked like a built in fridge. The door hinges are a bad design and swing the doors out to the side too far :( 2. There is a constant water gurgling noise which sometimes gets very annoying. Other than the water gurgeling noise the fridge is very quiet. It cools very efficiently. I came very close to returning it because of the doors and gurgle and was considering buying another Kitchenaid instead. But in the end I decided to keep it. I just love the way it looks in my kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Junk Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker has been absolute junk in this refrigerator. It has never made ice correctly and right about the time the warranty runs out it quits completely making ice. Samsung sent out a repair guy that said they are all like that and that all he could do was cut off this small plastic piece in the ice maker. Nice fix!! NOT.......It still will not make ice. Very Very disappointed in what I thought would be a great appliance. many other reviews online from other unsatisfied customers with the exact same issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Samsung,

      We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator ice maker and we know how important ice makers are especially if we need cold water for our daily water intake. We apologize for the inconvenience that your ice maker quits making ice. Don't worry we will surely notate your feedback about this matter.

      I highly recommend clicking these links for a basic troubleshooting guide:
      Ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Ice maker dispenser issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01209062/

      You may use this guide if having trouble removing the ice bucket:
      https://www.samsung.com/us/support/troubleshooting/TSG01001791/

      You may also use this link for regular maintenance of your refrigerator's lifetime:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144301565

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new home and was looking for a new fridge. After a month of research I narrowed my list down to 3 Samsung fridges. After seeing this one on person, it was a no brainer. This fridge is awesome and has cool features. I like the idea of four doors and not having a pull out door. The cool thing is that you can turn one of the spaces into a fridge or freezer. Something super convenient when you need a fridge or a freezer. It changes in seconds. Love this fridge.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Mike, thank you for sharing your positive experience! I'm confident your new Samsung fridge will continue to delight you with its wide range of features and beautiful design. ^Mae Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome design, just make sure the guys that install it level the doors as mine were out of whack after a week and now won't stay open. I have a range being delivered in a few days so I will have them fix at that time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bigger than you think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a ton of room in this smaller sized unit. The convertibility of the lower half is amazing. I'm glad we purchased this unit over a larger one. We can hardly fill this one up.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Not worth the price tag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful, there's no disputing it. However.... I've had it just over a year now. The ice maker stopped dispensing about three months in because the ice melted and stuck together. We chipped away at it, and it happened again, but we couldn't force the dispenser open. We didn't have ice for months, not until summer was over. It's placed in a bad area, right at the top of the fridge, so every time you open the door, it warms up. It's not fingerprint proof. I'm wiping the outside constantly. And the handles are hard to clean because of crevices that collect dust, crumbs, debris. To end on a positive note, I love the fact that one side of the freezer converts to fridge storage. Really convenient, but not worth THAT much money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Pugslee,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's ice maker not dispensing ice and it picks up fingerprints. We will surely notate this feedback for better products and options in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      How to clean your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      Tips for an organized refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144427231

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Size
    Cons mentioned:
    Shelf space

    Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge fit perfectly in our small kitchen. Love that theres no handles that stick out. LOVE the optional chiller / freezer. Very happy with the look. The only reason why I didn't give it a 5 is because if toy have a hard ton of tall items to fit in a fridge, theres not much space for that

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great frig.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to opperate directions quite easy to Follow Love the freezer refrigerator combo.Could have a drip tray In the ice water function that could be removed for cleaning

    I would recommend this to a friend
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