Main Content

Customer Ratings & Reviews

Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 701 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 45 Reviews
  • Rating: 3 out of 5 stars

    Be careful

    Posted
    Patricia

    I was so excited to get all new Samsung appliances. This review is based only on the refrigerator. I only gave it 3 stars primarily for two reasons, though there are many other small complaints. The first major issue you need to know, is that black stainless steel DENTS, very easily! This is our first experience with anything but stainless steel, and it rates poorly compared too two prior stainless steel refrigerators/appliances. We have dents, minor, but still, in places you can't even figure out how they got there. So be careful, they are not as durable as regular stainless steel. Secondly, the ice maker breaks, a lot. Like they say they tubing gets compressed too much, and it causes it to leak water inside the refrigerator as well as outside, when you get ice, water always comes out first. We have had ours repaired twice in under a year. And, the ice maker is small, or it just doesn't work right, and we run out of ice regularly!! The few positives it has, looks great, somewhat conducive to storing things, as far as you can move shelves and stuff, do NOT come close to the headaches and negatives we have had. We loved Samsung, till we got their appliances, now, would honestly never buy a Samsung appliance again. ( The double oven is the only exception, not the microwave or the dishwasher are worth the money either.). Sorry, just don't want others to save up and be disappointed as we have been. Good luck!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    This refrigerator is noisy

    Posted
    DaveB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my first experience with a french door refrigerator. I like the way it is setup but there are some disadvantages over a side by side model. The space inside the refrigerator is small and difficult to use for tall items but I did purchase the counter depth model. Use of the full length deli drawer is a little inconvenient because you have to fully open both doors. My major complaint is that this fridge is NOISY, so noisy that I called a service tech out to listen to it. I was told that this is just how noisy the new fridges are based on the types of compressors used today. One of the reasons I bought the new fridge was because my 12 year old fridge started making some compressor noise -- it was quiet compare to this one. If you want to purchase this fridge just be prepared for the noise.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful, functional, but temperature is not even

    Posted
    mom9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator looks beautiful & the shelving is very functional. I love that the lighting is bright. The only issue is that the refrigerator does not cool evenly. The top shelf reaches the chosen temperature, but the door & other shelves are at higher temperatures. Some of our dairy was going bad so we exchanged it for a new one. This one has the same issue with the difference in temperature, but we've had it for a week and nothing has gone bad yet. We'll see if it still doesn't go bad in the next week or so. The lowest temperature is 34 degrees. Our old fridge used to turn the top of some of the food icy when lowered to the lowest setting. Even at the lowest setting, this refrigerator does not even come close to being that cold.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    MISSING ICE MAKER DRAWER

    Posted
    steveogden

    I'm very disappointed with Samsung and Best Buy. I got the fridge today and it was missing the ice maker drawer. I called Best Buy and was told to call Samsung. Samsung required me to fill out forms and email my receipt and told me they would contact me in two days. Then they will ship the missing part. I might get it in a week or so. Really??? They couldn't overnight me the missing part? I have to do all the work, Best Buy was "oh well your could have broke it". I haven't even turned it on. What happened to customer service?????

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Fridge, Bad Ice Maker

    Posted
    Vlyrock
    • My Best Buy® Elite Plus Member

    When moving, we researched fridges extensively. We wanted a counter-depth fridge, which limited our options. After reading the reviews for this Samsung fridge, we went ahead and pulled the trigger hoping to avoid the same problems others have had. GeekSquad got it installed with no problem. Unfortunately, one day later, the ice maker broke (stuck making crushed ice no matter what setting is on). The crushed ice is also extremely slow, and as others have mentioned, it stores a small amount of ice. I tried to remove the ice maker, even working with Samsung support - but the bucket won't come out. Best Buy is replacing this one, but we're tempted to go ahead and exchange for a new fridge while we have a chance.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Fridge, 2 flaws

    Posted
    CharlieBrown

    Best fridge I've ever owned, but given this is the first time I paid over $800 for one, that's not a lot of competition. Love everything about it... except: 1) Pours out ice slowly, yet shoots water so fast that every time I go for water I have to wipe the fridge/floor down. 2) Developed a rattle within the first month of operation. These are admittedly minor flaws, but when you spend some money and plan to live with something for a long time, these jump out. Would choose another fridge if I had known. Sorry to say that. Still, everything else is good.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks great but not functional

    Posted
    Judi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've had this refrigerator for 3 months now. I was debating between the Samsung and the LG. I chose the Samsung because of its nice look. I don't like the fact that if you open the left door where the water is you have to open the right door as well. Also the ice maker makes an extreme amount of noise. After you get ice water continues to drip out of the ice chute and makes water spots all over the ice area. If I were to do it again I probably would not have chose Samsung and went with LG.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Second time around

    Posted
    Billypubah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is our second Samsung fridge of the same model. Bought a warranty from Best Buy on the first one. They stood behind the warranty to the point that they replaced it. The problem with this fridge is the ice maker. It will make ice but it not quite solid cubes. It is a cross between crushed and cubed. For every cube you get, you get pieces along with it. All other features of this fridge work well. Bottom line is, buy a warranty. Icemakers are the number one service call for fridges.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Fridge

    Posted
    dbl86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this fridge on black friday and had it delivered early December. So far it has been working well with no issues. My two biggest complaint s about this fridge is the size of the ice maker I have an ice tea maker and the fridge only produces enough ice for half a batch with the ice tea maker. The second issue is that the front of the fridge is not magnetic, not a deal breaker by any means but annoying that we cannot hang a calendar / photos / lists on the front of the fridge.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product for the price

    Posted
    buyingatbestbuyjax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The overall design of the refrigerator is great, stylish and very functional. The reason I have only given it 3 stars is due to the various noises it makes when running. My previous built in, counter depth refrigerator was not near as loud. If your unit will be close to your family room, I would probably consider something different. I am also a builder and I have built houses with many types of counter depth units and none have been as loud as this Samsung. Other than this, it is a great refrigerator.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A bit disappointing but looks good!

    Posted
    texnana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    One of the shelves is a bit warped, causing the "half" shelf to not operate properly unless you take the shelf completely out of the appliance, realign it, and hope it holds that position until you can get it into the appliance. Also, exterior ice maker has numerous scratches (from manufacturer or delivery?). So far, a bit of a disappointment for the $$ spent!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    For android users only!

    Posted
    LetzRoq
    • My Best Buy® Member

    If you have only Apple devices don’t expect the “smart” function to work. Just got off the phone with support and only android devices are supported with the Samsung apps. Yes there are 2 Samsung apps for iOS but they won’t work with this fridge! At no time was I warned by Best Buy or Samsung about this limitation.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Bought in emergent situation

    Posted
    Lavendergal09
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We needed a fridge that would fit through a 29 in door. It fit. I'm ok with the space and the general mechanics. There are some things that I am not a fan of. The front is not magnetic. You have to pull the fridge out and turn off the water just to change the water filter which is a huge pain. The door shelves on the left sight might as well not exist. They are so thin, all you can fit is a small jar of capers.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Almost a positive review

    Posted
    Zach
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was almost able to leave a positive review. This fridge works fine for the most part. The French doors are a bit uneven. That was my only complaint until this weekend when the ice maker started freezing up. I guess I'll have to wait and see on this one. Do yourself a favor and avoid Samsung.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    ice maker is SMALL

    Posted
    papabare46

    I guess I didn't realize what a small amount of ice 5.6 lbs. really is. If your family likes cold drinks, this is NOT the fridge for you. The ice maker is very SLOW. We are still buying ice every other day. Wish we had our old fridge back. A lot of money spent to be unhappy every day.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Product

    Posted
    Techgiant1302
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We were forced to buy the counter depth due to the builder having such a small space allotted for a fridge. It does the job just very small than what we had. Freezer door barely comes out enough to get bulky things out like an ice cream container.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just ok

    Posted
    lcreque
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The fridge itself works fine, but not real happy with a few things. The doors do not close easily, or on their own. Instead it has an annoying alarm that goes off if the doors are open for very long. Can not take out the vegie drawers for cleaning. Very small on the inside.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's OK but not a great icemaker

    Posted
    MCBG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First one was a lemon. Best Buy replaced. Second one is fine. Love the design except for icemaker. It's very difficult to remove. Thought it was just the first one which was a lemon overall, but it's not. My husband can barely even remove it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    minor issues

    Posted
    tikimon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    the freezer tray jams and is difficult to slide back which restricts the access to the bottom freezer bins. The ice maker is noisy-not from making ice but when it drops into the bin. Ice crusher not working well. followed adjustment instructions with minimal improvement.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice maker doesn't last

    Posted
    Jlmo
    • My Best Buy® Elite Plus Member

    For the first year, we loved the fridge. In the last 3 months, the ice maker has jammed three times. It's poorly designed and cannot handle the capacity of ice it makes, causing dams. It takes quite some time to correct this.

    I would recommend this to a friend