Customer Ratings & Reviews

This Samsung refrigerator has a lot of very good qualities, such as great lighting, easy access, nice drawers/storage, and smooth quiet efficiency. But I will not rate this as excellent, as the biggest drawback is the ice maker. It doesn't produce as much as our previous refrigerator, and when it dispenses, it spews it out a bit erratically. Also the water dispensing is bit strong and can splash out of your glass, especially if you have ice in it already. The engineers need to go back to the drawing board on the ice maker/water dispensing design.

We have only had this refridgerator for a month but we love the space, the look and it's quiet. The ice maker is a little slow compared to others i have used and the freezer gets frosty build up sometimes, but other than that, we love it.

We love this refrigerator! It keeps everything at exactly the right temperature, there is ample space (which I was a little worried about), and it is very attractive inside and out. The one thing we really don't like is the ice maker. First, most times when I push the lever for ice, some water comes out into the glass. Second, it cannot decide whether it wants to dispense cubed or crushed ice (IT decides, not you, no matter which button you push), so it typically dispenses its own patented combination that I call it "cushed" or "crubed." It's not a huge deal, but it is annoying. Oh, and one other annoying thing, which I did not think would bother me, is the yogurt/cheese/cold cut drawer which requires that both doors be open for you to access items in there. Other than those two things, we love this refrigerator and hope it lasts a long time. Once in awhile, I can hear ice being dropped into the bin, but that is pretty much the only noise this appliance ever makes. It is QUI-ET!

We purchased this Samsung to replace 12 year old Kenmore. We needed counter-depth due to space limitations. As all other appliances in our kitchen are LG, we were initially focused on an LG product. The salesman at BestBuy recommended we look at the Samsung. After doing some on-line research we were sold. This is a beautifully styled fridg that has all the right functionality -- cold, quiet, spacious and plenty of ice. This my first refrigerator with freezer on the bottom feature. I was concerned that things would become lost in the bottom of the drawer, but so far no problems there. Overall, we are very satisfied with this purchase and recommend the product most highly.

The form and function of this fridge overall is great...but it is among the noisiest I've ever owned. Space is great for counter depth. Freezer has deep pockets, a tray that starts as you open the big drawer so you don't have to hunt blindly, and lights on the bottom of the fridge doors to help...the lighting throughout is plentiful without being obnoxious.

I have very small doors in my house but I also wanted a refrigerator with French doors, a water line, and an ice maker-- my pickings were very slim. Luckily this counter-depth fridge was available! I reallly lucked out. There are many compartments with removable and adjustable levels. So space is not limited. The stainless steel finish gives the fridge a very sleek and simple look. I am very happy with my purchase.

I've has this fridge for a few weeks now and I love it! I love how much space it has and all of the little shelves for organizing food. The ice machine has relatively small storage. If I fill multiple cups with ice the reservoir will be empty, but since my old freezer had nasty tasting ice because it never got fully emptied, I'm ok with the small size. We did have to take the fridge doors and freezer door off to get it through the door into our house. Overall, very happy with this fridge.

Open Box, great deal and the color I would have had to special order (white). Over $1000 off didn't hurt nor did a few minor blemishes. I was replacing a larger (25cf), full depth, black unit that I had purchased under need and limited funds. I was afraid that the new model wouldn't hold the contents of the larger model, but was pleasantly surprised to find that it held everything easily. The inside lighting is excellent, plus the frenchdoor width and counterdepth make it much easier to see the contents than in the full depth side by side. I am very happy with this purchase and especially the great Open Box pricing. It's also wonderful not to have that full depth model sticking out in the middle of the kitchen!

This fridge is amazing! I wasn't to big on the "french doors" but after having this in our new home i have fell in love with it! Delivery was prompt and extremely helpful. Def recommend this to anyone looking for a great fridge with lots of space!

Was looking for a counter depth fridge that would not stick out as much and this one was perfect. I like this fridge a lot but I do hate the ice maker. It takes forever to get a few cubes of ice and it splatters outside the cup. Even the cheap fridge I had before was better at making ice. I'm pretty happy with everything else about this fridge.

Even though this is counter depth it has tons of room. Like the overall layout. I need to have the doors checked because they are sweating where they meet. It is a bit noisier than my old Whirlpool. BestBuy delivery guys did not level it so maybe that will stop the sweating.

We purchased this refrigerator as part of a bundle of Kitchen Appliances, all of which Look, Fit and Work Well. This is a counter depth fridge, it takes a little getting used to, but in our kitchen layout it so much nicer than the deeper models. The type of compressor used in this fridge is very efficient, but makes a distinct humming sound that, although not too noisey, catches your ear. All in all, very good, good pricing and Best Buy experience.

Holds a weeks worth of produce and cold items easily in well thought out design. Only 2 in household but we cook 6 nights a week and eat lots of produce. Water and ice come out too fast sometimes and stainless exterior could be better grade, but satisfied overall.

This is my first experience with a french door refrigerator. I like the way it is setup but there are some disadvantages over a side by side model. The space inside the refrigerator is small and difficult to use for tall items but I did purchase the counter depth model. Use of the full length deli drawer is a little inconvenient because you have to fully open both doors. My major complaint is that this fridge is NOISY, so noisy that I called a service tech out to listen to it. I was told that this is just how noisy the new fridges are based on the types of compressors used today. One of the reasons I bought the new fridge was because my 12 year old fridge started making some compressor noise -- it was quiet compare to this one. If you want to purchase this fridge just be prepared for the noise.

They know this product fails easily and that's why they're trying hard to sell you extended warranty at an unreasonably high price, because you WILL spend more to fix issues. Ask for $250 for one additional year of warranty coverage and over $1000 for three years? How much is the likelihood of failure do you want your customers to assume? And it DOES fail after one year. My fridge became very noisy at 14th month. Their warranty no longer covered this kind of issue. Do a simple Google search and you'll see that it's a very common problem of this product. This model doesn't have a defrost model because Samsung claimed that it has no frost problem. It's nowhere close to the truth. I managed to open the inner back panel and found that the whole panel was covered by thick ice. The picture attached is already the status after a long time heating because otherwise the panel won't come out. It's only 14 months of normal usage. And this is recurring! The second attack happened 4 months later and the third one happened 2 months after that. Now it's been one month and let's see what happens next month. Every time I do a fix, I need to move all food out of the fridge and let them stay outside for at least 24 hours, usually resulting in waste of them, and hours of removing the panel and melting the ice. Can you imagine having to do so every 2 or 3 months for a product that is expected to last 20 years? So much hassle. Their app was not functioning. When the fridge is in AP mode, the app was never able to find my home network. I caught and examined the network traffic by this app and found that the app wasn't even trying to make a connection when it claimed not being able to find a network. This is the last product I buy from Samsung.

We haven't had it long, but we are happy with it. It fit perfectly, for counter top height style. U hear the ice drop once in a while, but it's not a big deal. It took us a little bit to get use to the different style, because we had a side by side before. But all an all we like it so far, and no problems. I wrote this review because reading reviews helped us decide, on what fridge to buy, when we we're searching for one.

This refrigerator freezer is great. You can tell by the touch of a finger the temperature of your refrigerator/freezer each time to open a door. Once plugged in the appropriate temperatures were reached within the hour; around 30 minutes. Plenty of room in the refrigerator for cold cuts and cheeses, vegetable and fruit. All shelves are adjustable. One shelf has a slide away portion for tall bottles or pitchers. The freezer has two sliding compartments. The top one amply accommodates several TV dinners or smaller packages of food products. Also a smaller area in the front of this compartment can be used for a few frozen cans of juice. The lower drawer can hold your less frequently used or larger items. I haven't tried yet but I bet I could get a good size turkey in there. Maybe even two.

I love the sleek stainless steel, the french doors, cabinet depth and the additional bin in the top of the freezer. The only think I don't like is the ice dispenser. You get 2 or 3 cubes, then it stops, you have to open the door and slam the ice holder back into it's proper place and continue to dispense your ice. You may have to do it again depending on how much ice you want. I read this in other reviews prior to getting this fridge, but didn't think it would be an issue. It is kinda a problem. I now usually just pull out the ice holder and get my ice the old fashioned way-by hand. Otherwise, I like the styling and look of this appliance.

Very pleased thus far with this refrigerator. It looks absolutely beautiful and is very well thought out from a functional standpoint. Much more so than the side-by-side we replaced. The counter depth unit freed up a lot of space in our relatively small kitchen. Have not noticed it being "noisy" like some others have suggested. Geek Squad installation guys were very professional and courteous. Had old refrigerator moved to the garage and this one installed in no time.

Going from a side by side takes a bit of reorganization, but I think I'm finally getting it. Nice to have a bit more room even in a cabinet depth. This is actually a second delivery. The first one we had deliviered was a lemon.