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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1952 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,952 reviews
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this fridge has been great! I love the slick design and the middle flex drawer! I am using that as my wine drawer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t use the ice machine much so the reviews other people said don’t bother me. I do like the extra freezer storage and the refrigerated drawer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad to hear that you're enjoying the spacious design of this refrigerator. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Very sleek and modern

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator and love the no fingerprints on the stainless steel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fit perfectly at counter depth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator. Fit into counter as advertised. All drawers accessible. Looks great.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Spacious and custom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives my kitchen that custom look without the price. The Best Buy salesman was awesome and really helped my wife and I choose the right fridge for our space... would definitely recommend!!! And the water pitcher is a feature I thought I would never use that I use everyday. Barely even use ice because of it. But the ice machine portion is quite small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Just what we wanted. Very stylish with great amenities. Love the counter-depth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. The only thing I don't quite like is the design of the doors handler.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice Maker breaks often a known issue with Samsung

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker breaks at least every 6 months, a known issue to Samsung, often freezes up in a solid mass of ice and the only way to fix it is to unplug and wait for the buildup to melt.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Refrigerator ice maker. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142510851. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Love the no handles sticking out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and smart and clean... no clutter on front. Enjoying the automatic refillable water pitcher.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room in 22 cu ft... stylish..matches the " no handles" look of my Samsung Dishwasher perfectly. Great water filtration function. A bit odd sized door shelves but overall very happy with Refrigerator....even if a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great design and easy to use! Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just bought it and been about a month! It looks great in our kitchen and works really well. We bought the dark bronze finish. Very quite too! So far so good! Best Buy’s set up team was awesome and store sales manager was very knowledgeable. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is exactly what we're seeking. It is ideal for compact spaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Appliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator!! The space is just what we need. A great choice and we love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Spacious

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious. Great looking. Water dispenser and water inside great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding refrigerator. Keeps extremely cold and lots of room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part of this fridge is inside the lighting the way you can change the shelving and the filtered water it’s awesome the freezer with it’s different compartments the way you can change the second level the crisper it’s just an incredible feature . The outside but overall appearance of the fridge including what color the back black stainless makes this fridge perfect for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few months to be delivery because the pandemic but man it was worth it. Amazing looks, great space. The only down point is that does not have a bigger ice compartment but that does not bother me because I do not use that much ice at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy This Fridge!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this fridge for 18 days. I woke up this morning to water all over my brand new hardwood floors! I checked the water line and its leak free. I can see the leak is dripping down and coming from the bottom freezer. Ice build up behind the drawer. I will never ever buy samsung again! Do not buy this fridge!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Ellen, I realize you are having concerns with your Samsung Refrigerator leaking water and know that is alarming. I want to provide you with some helpful information to ensure your re getting the optimal performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/
      We are here for more assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814605. We would like to welcome you to our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Flex French Door Counter-Depth Refrigerator - Tusc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilove the color no finger prints easy accesses ice maker is fast water is cold deli draw is so convenient

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Momma, I congratulate you on your new Samsung Refrigerator. I appreciate you taking the time to share your review and welcome you to our Samsung community. ^Brad Samsung

  • Rated 5 out of 5 stars

    Beautiful fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it looks in our kitchen. Large capacity in the fridge and freezer. The flex-zone drawer is great extra storage. Easy set up. We love the Tuscan stainless finish. We had to remodel our space to make it fit, but totally worth it.

    I would recommend this to a friend
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