Customer Ratings & Reviews
- Model:
- RF24R7201SG
- SKU:
- 6323234
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
Awesome Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second refrigerator purchase from Best Buy and the products are great. Customer service, total tech support and geek squad keep all my products in great working order.
I would recommend this to a friendGood lookin fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my old GE. Only complaint is the flex zone is not too flexible. Advertised as also a freezer option but doesnt get that cold even see to 30.
I would recommend this to a friend- Pros mentioned:Design, Space
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elegant looking refrigerator. Plenty of space inside and contents can be easily accessed.
I would recommend this to a friend Eric
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall fridge is good, my only complaint is the ice and water dispenser. The catch bin is flat, so excess water/ice sit on it and splash everywhere when you open the door, also, ice always comes out crushed despite a cube setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricC,
We recognize your feelings regarding your refrigerator. Allow us to assist you further by giving you the details you need.
For instructions on how to deal with the ice dispenser producing crushed ice, click the link below. For further information, click on the embedded words "small or shattered ice."
Crushed ice is dispensed when a cube is selected.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected
We would love to talk more about your refrigerator experience; please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146568745) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Get Countertop Depth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. It is a bit shallow at times but better than having it pop out oast the countertop.
I would recommend this to a friendGreat Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, build quality is also great. I am looking to buy this same item for my other house. The technology it has when the door is open too long is perfect in my household. Will recommend this fridge.
I would recommend this to a friendShould have got this a while back!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Per the booklet instructions , water taste a bit strange when not used for a while. Once you poor a glass or too all is good.
I would recommend this to a friendNew user
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am new to using the French door refrigerator and like it very much. It’s easy to access everything. Some of the door shelves need a little creativity to fill them. Overall I am pleased with it.
I would recommend this to a friendGreat fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new fridge! Samsung makes a great fridge in my opinion! Also the Best Buy delivery guys did an amazing job of delivery under tough times with the restrictions on not being able to bring into the house.
I would recommend this to a friendGreat looking refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking refrigerator. So far everything is working well. Only had it for a couple weeks so we'll see on the durability/longevity.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice for a refrigerator if you are looking for something nice without breaking the bank.
I would recommend this to a friend- Pros mentioned:Counter depth, Spacious
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, Love it! Its quiet the door open and close smoothly. Counter Depth fits great!
I would recommend this to a friend - Pros mentioned:Flexzone drawer
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went from a 20 year old fridge/freezer to this. AMAZING! We love the space for all the random items you may have in the doors. The produce/fruit bins are very spacious and seem to hold up well for preserving our items. The flex drawer is my favorite! We store our meats and cheese and random small items there. The only thing I wish I could change is how quickly it seems that the door chimes when loading the fridge with groceries.
I would recommend this to a friend Refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no issues. Absolutely no issues. I completely recommend!
I would recommend this to a friend- Cons mentioned:Ice maker
Water dispenser glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser drips after using to get water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Myreview,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
I have shared a Samsung link below that will address the water dispenser in your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
I have also shared the user manual link below. Please access the link and turn to page 74 for additional troubleshooting if needed.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144589870
Leo
great fridge for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loving this fridge having the flex zone space has been a game-changer it's been great so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there respark! We are so glad to hear that! We love hearing from customer's like you! ^Shay
Replacemwnt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for Samsung refrigerator; doesn’t have little basket in freezer.
I would recommend this to a friendCounter depth refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I wasn’t sure about this refrigerator, then I found the shelves on the door are adjustable which helped a lot.
I would recommend this to a friendGood
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge but should have gotten a bigger one. The filter is hard to replace
I would recommend this to a friendMy new refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very nice looking and it fit very well in the space in my kitchen.
I would recommend this to a friend