Customer Ratings & Reviews
- Model:
- RF24R7201SG
- SKU:
- 6323234
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
zero start if I couls
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in April 2023, have already and to have service out for the ice maker. This is the worst refrigerator we have ever had. I understand that there is a lawsuit again Samsung for the ice maker issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it can be frustrating to have your expectations for your fridge fall short, BenjaminH. We want to inquire about what is happening with your fridge's ice maker so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650719, to help our team pull up your information when you message us.
Have a great day.
-John
Very happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for us! Connects with SmartThings, easy to control temperature, and a lot of room inside despite being a smaller fridge.
I would recommend this to a friendGood purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish and has good compartments. Easy to store odd shaped bottles and containers. Overall very satisfied with this purchase.
I would recommend this to a friendHelpful Salesperson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the refrigerator. Shadane was very helpful in making our selection. Knowledgeable and personable.
I would recommend this to a friendJust right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect counter depth appliance. Like Flex Zone technology and a small compartment for dairy and other products
I would recommend this to a friendIf looks were everything
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this frig! It is easy to find items in it and looks so good
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful,excellent I love it Best Buy carries the best appliances
I would recommend this to a friendSamsung refrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look and work great, great quality would recommoned for sure
I would recommend this to a friendAwesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit Perfect color Easy to unwrap User friendly
I would recommend this to a friendLove it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, simple and classic. No issues as of yet. Definitely would purchase again. Can't go wrong with Samsung!
I would recommend this to a friendGreat Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. My only complaint, and confusion, is the weird space in the left side refrigerator door. There is a basket that really fits nothing. Weird design.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More space than I initially perceived, and ice/water dispenser is very good addition over my previous one.
I would recommend this to a friendsamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good and help full. this is enough am do not have a lot of words
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love Samsung products. The Employees were very friendly and helpful
I would recommend this to a friendLove the look
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, looks great with the rest of the appliances
I would recommend this to a friendGreat design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design. Easy to keep everything organized with compartments.
I would recommend this to a friendLoud fridge, runs 24 hours a day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is very loud and runs 24 hours a day. It’s never not making a loud humming noise. If that doesn’t bother you then I suppose this would be a fine fridge. I had a previous model of this same fridge that was silent. Too bad the new ones are so loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nicholas!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator is making a loud humming noise which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Understand the Noises coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
I also shared the link about "What Noises a Refrigerator makes and Why": https://www.youtube.com/watch?v=cain2xjBCQE.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777277
Have a great day.
Melardo
EXCELLENT REFPLACEMENT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything from selecting the refrigerator to the delivery and installation was perfect. I would definitely recommend Best Buy for their products and service. Thank you!
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my new refrigerator. It has so much space for a counter depth fridge. I like that fact it doesn’t leave finger print marks in the stainless steal.
I would recommend this to a friendRefrigerator bought Aug 2023
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendously satisfied with my Samsung refrigerator
I would recommend this to a friend