Customer Ratings & Reviews
- Model:
- RF24R7201SG
- SKU:
- 6323234
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
Happy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love Samsung products. The Employees were very friendly and helpful
I would recommend this to a friendFor a small space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great for the price. I was stuck with selecting a fridge with these measurements. Wish I could go bigger, but this works for the size.
I would recommend this to a friendGreat Configuration!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like the configuration of this refrigerator. My wife is in a wheelchair and the drawers are perfect for her.
I would recommend this to a friendGreat design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design. Easy to keep everything organized with compartments.
I would recommend this to a friendLove our Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Samsung French Door Refrigerator. Very roomy inside, love the extra drawer and Water and Ice Dispenser work great.
I would recommend this to a friendJust What We Were Looking For.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator is exactly what we were Looking for with all the Functions we wanted. Performance has been excellent from the start.
I would recommend this to a friendLove the look
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, looks great with the rest of the appliances
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had more control over the flex drawer. You can not control the temp of this drawer.
I would recommend this to a friendPerfect compact fridge to fit a tight space.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a side by side, this fits our space perfectly. Love the adjustable shelves and drawers
I would recommend this to a friendRefrigerator bought Aug 2023
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendously satisfied with my Samsung refrigerator
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, doors and drawers close quietly, water filter dispenser and ice are great! Fridge internal design allow fridge to look much more organized.
I would recommend this to a friendNice Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the unit works well. It seem to have n efficient use of space.
I would recommend this to a friendSolid refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great it's solidly built and keeps temperature well. Only thing I don't love is the design of the freezer drawers, it seems a little cheap to me.
I would recommend this to a friendreplacement frige
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far, i'm happy with my refrigerator. I purchased my refrigerator after my Samsung frig ice maker went out after 2 years.
I would recommend this to a friendHappy Customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking appliance set to complete our new home. I'd recommend Samsung to anyone looking for quality appliances.
I would recommend this to a friendVery satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tenant loves it..had tonreplace old one and it works so nicely..looks great and very easy to use..delivery was good too..
I would recommend this to a friend- Cons mentioned:Ice maker
zero start if I couls
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in April 2023, have already and to have service out for the ice maker. This is the worst refrigerator we have ever had. I understand that there is a lawsuit again Samsung for the ice maker issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it can be frustrating to have your expectations for your fridge fall short, BenjaminH. We want to inquire about what is happening with your fridge's ice maker so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650719, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker seems too small. Not having any luck opening it. There is no light in the slot where water/ice cubes/crushed ice is obtained. Limited space on doors if you have quite a few taller containers. Far too soon to review the quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SamsungUser,
Thank you for reaching out to us, and we are glad to know that you are using Samsung Refrigerator. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience. To help you with your ice concerns let me share the product specification and the product manual.
Specification sheet
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf24r7201sr-aa/new_spec_sheet_062519/newly_uploaded_specsheet_062519/RF24R7201SR.pdf
Product Manual
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
You may also use this link for the Ice maker issue
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144810248
Thank you for choosing Samsung. Have a great day.
^^Ross
Some design flaws
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this fridge is fine. When it comes time to replace the filter, you have to shut off water supply line (back of refrigerator). What a terrible design feature! Many owners wouldn't be able to even access this on their own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MMGG,
We appreciate your review of your overall experience with the water filter of your Samsung refrigerator, and we'll be glad to provide you with a link to guide you on how to properly replace the water filter.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144993546) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Love my new Samsung refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the 4 doors on the Samsung refrigerator. It has a a lot of freezer space and the compartments make it easy to find items. The motor is very quiet.
I would recommend this to a friendBrand response from Samsung
Posted .I definitely agree, Katie! This 4 door refrigerator is really awesome. ^Jecca