Customer Ratings & Reviews
- Model:
- RF24R7201SR
- SKU:
- 6323232
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
Welcome replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months with a refrigerator Lg that i couldn't drink the water i am so happy to have good water
I would recommend this to a friendBeautiful with out a doubt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love my refrigerator!! It is definitely a show piece along with the matching stove
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Salesman, very knowledgeable and polite. Never got my paper for the Appalachian Power rebate
I would recommend this to a friendNot a happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to San Jose to pick up the refrigerator about 2 and 1/2 hours from me getting home and it's not refrigerating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel about your refrigerator. All we want is to get you assisted.
We would love to speak to you to learn more about your experience with the unit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146571252) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Defective - malfunctioned after a week
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter light defective after a few months. Samsung products look nice but they are cheap and poorly made.
No, I would not recommend this to a friendI loved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I loved this refrigerator working good and looks nice
I would recommend this to a friendHome owner
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was completed on date set install was complete on refridgerator and stove
I would recommend this to a friendAppliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome everything from pur hase to delivery and installation. You guys Rock!
I would recommend this to a friendExcellent Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice, excellent service from purchase to installation.
I would recommend this to a friendwell Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product sales help delivery and set up. Well pleased
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is great so far. It did have a ding in door which they replaced
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice and efficient. easy to clean with no fingerprints
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful. Works quietly. Quick and easy to get desired temperature.
I would recommend this to a friendDamaged upon arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged by delivery men, who tried to hide it ,then claimed they could not level because floor uneven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Not Good Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchased because prior fridge was deemed unrepairable while under warranty and needed to closely match all our other Samsung appliances we bought as a set. While features are similar to defective one, this one is considerably more poorly/cheaply constructed, and makes very loud bangs/pops, motor noises (same as defective one). It was missing a shelf which Samsung makes you purchase. Manual is useless generic for all Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Disappointed,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung - 22.6 cu. Ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer - Black stainless steel. We are saddened that you have issues with your Refrigerator, especially the noise and loud bang. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty coverage
https://www.samsung.com/us/support/service/warranty/RF24R7201SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144754400
Thank you for choosing Samsung. Have a great day.
^^Ross
- Cons mentioned:Ice maker
Ice maker issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great. A lot of very cool features and storage. But the ice make is absolute crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Great to read your review, Eddie. Thank you for sharing it. Let's go ahead and check your ice maker's settings to know why it stopped working.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. Please see these links for assistance.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
Samsung ice maker is not making any ice
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145094448) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immune machine not that great the drawers seem cheap and don’t slide in & out nice but we needed one fast and it was in stock.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We apologize that your experience with the refrigerator was less than ideal.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144912980) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
not scratch resistant
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros; Beautiful and matched the rest of our appliances Cons: Not scratch resistant at all! Very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dawn,
Thank you for reaching us. We appreciate your observation about our Samsung Refrigerator. We apologize for not meeting your expectations about our product. We at Samsung always strive to innovate our product line and provide the best possible customer experience.
To avoid further scratches on your product let me share a link on how to clean your refrigerator properly.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144809602
Thank you for choosing Samsung. Have a great day.
^^Ross
Freezer drawer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top freezer drawer wont slide back so i can use the 2 drawers
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your unit at home, EileenW. We've shared some information about the Flexzone drawer.
Upon checking, the FlexZone drawer may not open or close if the freezer drawer is not in place.
Please check this link to your user manual for details. Turn to pages 26 to 29.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
You can also check this link for details.
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145554752) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controll panel does not work. Color does not match other appliances purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Schooky.
We appreciate your patience in dealing with the situation you're having right now with your 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone Drawer ; control panel is not working. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/
You may also refer to the user manual about the how-to lock/unlock the control panel on page 45
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620331
Have a great day.
^Charles