Customer Ratings & Reviews
- Model:
- RF24R7201SR
- SKU:
- 6323232
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still waiting for it to be delivered so cannot review it at this time
I would recommend this to a friendLoud ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking Fridge loud ice maker. Ica maker makes alot of noise and bumps throughout the day and night. If i could do over i would buy something else
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BAT513,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker as it's making a lot of noise and bumps throughout the day and night. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand what are the noises coming from your refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144317269.
-Noraina
Dont buy from BestBuy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a week ago, they couldnt install then because they needed 4 people. They rescheduled and still couldnt install because a part is missing. So someone has to fix the missing piece then we can schedule an install. That fridge will be sitting in my garage for 3 weeks before we can use it. Buy somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered my new refrigerator and have now cancelled my appointment to install it 3 times. This is appalling. I am so sick of the run around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Poor temperature control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks in, main board and damper already had to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. If you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060114) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Spacious
Love this refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! So much room and the layout is perfect! The whole process from ordering it to getting it delivered 2 days later was seamless
I would recommend this to a friend - Pros mentioned:Spacious
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator!! We have had it for a month and so far so great! The color is beautiful and so easy to keep it spotless.The storage is also perfect!
I would recommend this to a friend - Cons mentioned:Ice maker
Ice maker sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge, overall, is great. The ice dispenser absolutely sucks. It freezes over more the longer you have it. I have put it in defrost mode sometimes all day, taking over my whole weekend. We ended buying a counter top ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, EricM.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Space
Sleek refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, very sleek look. Good amount of storage for a counter depth.
I would recommend this to a friend - Cons mentioned:Ice maker
After owning for 5 months, I HATE this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could go back and un-buy this for so many reasons. 1. THE ICEMAKER/WATER DISPENSER. It is IMPOSSIBLE to remove from its vantage in the top of the refrigerator unit. You can not get ice from the door without ice ending up on the floor. The hole is square shaped. Do you have ANY cups that are square shaped? The ice dispensing hole is large so ice goes all over the place. The water comes out in front of the ice dispenser so that if your cup is even slightly on the small side, water goes all over the floor. 2. THE FRENCH DOOR DIVIDER COVER. When you open the left door, the flap that covers the center opening is supposed to fall back out of the way. Well, that happens about 20% of the time. The other 80% of the time, the flap doesn't move all the way over so that when you close the left door, the flap slams the top of the fridge and the door flies back open. You have to manually push the flap out of the way. 3. THE VEGETABLE DRAWERS. The front of the drawers is a separate piece such that if you have a spill in the drawer, it runs out of the drawer into the bottom of the fridge. And it through about a one inch section of the drawer that is inaccessible so that all you can do is try to run water through it and hope it cleans the mess and dries out eventually. 4. STORAGE CAPACITY. I had a counter depth side-by-side previously and it held so much more without as much as effort as I now make to fit everything in. Consider yourself warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CasualShopper,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for giving us your honest feedback about the design and overall experience with the product. It can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144419839
^Rainly
- Cons mentioned:Ice maker, Warranty
AWFUL DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, do not buy. Samsung ice makers are awful and the black stainless does not stay and peels. Ice maker has had issues since the beginning. Because it is now out of warranty, they will not offer replacement and no parts available. They offered a prorated reimbursement which is not even a 1/3 of the cost to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the experiences you went through with the fridge. Let's proceed and get you the help you need, Maturo.
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet point which affects its ice production. Kindly watch the YouTube video and click on the hyperlinks for additional help.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
We recommend watching this instructional video about cleaning tips and tricks to prevent further peeling from the refrigerator's surfaces.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147054721, to help our team pull up your information.
Have a great day!
^Chrystel
Counter depth Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice color , kids love the middle door for snacks
I would recommend this to a friend- Cons mentioned:Ice maker
Dont recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two samsung fridges at the same time. After almost exactly two years of owning both, the ice makers have gone out and both fridges have trouble regulating temperature. Samsung has advised they are out of warranty. Do not advise buying a Samsung fridge, weird for two units to give up exactly at the 2 year mark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, JonathanM. Let us help you out.
To fix your ice maker and the temperature concerns of your fridge, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
The ice maker is not working (Please choose the best that describes what you are experiencing in your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147101706, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Disappointing....beautiful, but......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, HOWEVER, I’ve only had it 4 1/2 mos and already the ice maker is malfunctioning. I was assured that Samsung had corrected these problems. I have to wait 10 days for a repairman. I’m not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Refrigerator. I am glad to see that you are headed in the right direction for a repair from one of our Certified Samsung Technicians. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142974024. We thank you for being a part of the Samsung family. ^Brad
Would not purchase again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this fridge for about 2 years now - I wouldn’t purchase it again. The fridge itself is just fine and the adjustable shelving inside is nice. The drawers are difficult to clean - there is an area that is completely inaccessible to soaking or scrubbing that seems to still be able to collect little veggie bits and onion skins. The flex drawer is a nice feature, but it contains useless wire dividers that are impossible to remove which makes storing odd sized bottles challenging. Also, despite setting the temperature to “beverage” the flex drawer continually freezes and then explodes cans. The freezer is by far the worst. The top drawer is constantly coming off the tracks and getting stuck either too far forward making the food underneath inaccessible or too far backwards making closing the drawer a challenge. Even when the freezer is nearly empty, the useless drawer is a challenge. But, I’m actually here today to get the model number because now the ice machine is not working. It’s never actually produced “crushed” ice (just ice cubes that seem a little beaten up in the chute”) and we gave up on that years ago - but it seems to have now stopped making ice all together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaL,
We are here to help you with your experience with this Samsung refrigerator model.
I have listed Samsung videos and links below that cover cleaning to your current experience with the ice maker.
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc&t=1s
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
How to deep clean your Samsung refrigerator:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
I have also shared this model's user manual link. Please turn to pages 72 - 75 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145633194 to help our team pull up your information.
Leo
- Cons mentioned:Ice maker
AVOID AT ALL COSTS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe there is a design defect in this refrigerator that affects all units. The ice maker is in the refrigerator, which results in ice not reaching its freezing temperature, thus causes dripping out the front of the refrigerator and on the floor. This defect has resulted to significant damage to my wood floor and has warped the wood. The dripping also causes the ice maker to freeze up and create a block of ice that is not removable. It freezes the entire ice maker and makes the ice maker unable to be removed. The only way to remove the ice box once it is frozen, is to thaw your entire refrigerator, wasting all the food and making food unsafe to consume. We have had this refrigerator repaired twice now by Samsung ServiceQuick and have the same issues— the technician mentioned about half their service calls are related to this model and this design defect. There is an open class action lawsuit against this refrigerator and defect. Please avoid this model at all costs.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
DO NOT BUY THIS Refrigerator. Work Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this Refrigerator. I bought this back in 2019, and we are now shopping for a replacement. I paid 2,400 for this piece of junk. The ice maker never worked consistently, and now the freezer has gone out and spoiled food. If this is what Best Buy is selling, I would recommend not shopping here. I am sorry for such a bad review, but it is not fun coming home from a wedding to find no ice, and spoiled food in the freezer after less than 5 years of owning this junk. I even had the extended warranty, but guess what, it wasn't long enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mark, we care about the betterment of your refrigerator. We are here to help you.
Please refer to the links below to rectify the ice maker and cooling issues of your refrigerator. Click the hyperlinks and watch the instructional video for tips.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147479358, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t give it a 5 star because the ice maker makes a lot of noise
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase although installation and additionally required installation later - was problematic
I would recommend this to a friendperfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment and the installation were adequate and everything works perfectly.
I would recommend this to a friend