Customer Ratings & Reviews
- Model:
- RF24R7201SR
- SKU:
- 6323232
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Do Not Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for just over 2 years and the ice maker stopped working, followed by the freezer. We were about 1 month past the warranty and Samsung would not honor it or help with cost of repairs. It is ridiculous that such an expensive appliance would break at just 2 years old!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment about your experience with the ice maker and freezer, KathyW. We're here to help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
For further assistance with the freezer, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147463042) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Ice maker
Faulty Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for 3.5 years. The ice maker has never worked properly. We bought the extended warranty from Best Buy and they’ve been great. Out to fix it 4 times in the last 3.5 years. Now that the warranty with Best Buy is expired, the ice maker is again not working for the 5th time. Samsung wants to charge us to fix. Piece of junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about your overall experience is valid. Let's help you with your ice maker, DelmaD.
We would like to speak to you directly to better assist you with your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147054006, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice maker constantly jams/Shelves aren’t removable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung really needs to revisit and redesign the ice maker on this model! It continually keeps getting jammed due to condensation buildup making the ice bin pretty much impossible to remove without having to constantly keep defrosting it. And of course when the condensation builds around the components (which happens all the time) no further ice is produced until you clear out the built up ice. The glass shelves are also impossible to get out so don’t even think about trying to clean them if any spills trickle down in the cracks. My advice… Steer clear of this model!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Browndat. We appreciate your review of the experience with the ice maker and shelves on your refrigerator.
Here is a link to "Condensation, Moisture, or Mold Between the Refrigerator Doors": https://www.samsung.com/us/support/troubleshooting/TSG01001891/
I also shared this link about "Ice Maker is not Working" select "Samsung ice maker is not making any ice" and "Ice bucket is stuck or has a block of ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The below link is the user manual for your model. Turn the page about "Fridge Shelves" on pages 63-64: https://downloadcenter.samsung.com/content/UM/202106/20210623134419044/FDR_AW4-CD_FL_DA68-03832A-05_EN_MES_CFR.pdf
You may also refer to this link about "Frost forms in the freezer or refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145020402), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Warranty
Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has been giving us nightmare. We purchased it at 2015 and it had 2 years warranty. 2 months after the warranty expired, the problem started. The refrigerator was not cold at all. The ice and water dispenser were not working. My husband opened the panel behind the refrigerator, we found a big chunk of ice accumulated there. We try to keep it as long as we can. But we have to open the panel every 2 to 3 months to defrost the ice. Calling the Samsung customer, they said oh your warranty is expired, we don't cover anything. Oh, I forgot to maintain. The door handle came off after a few month. A $3000 refrigerator, what a joke? I will not buy any Samsung appliances in the future.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Avoid - ice maker failures are commonplace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you really want your ice maker to work, do not buy this, and do not buy a Samsung. Our ice maker failed just after the first year and it would be $700 to replace, with no guarantee the replacement ice maker will not fail as well. This is a chronic problem with Samsungs - just google it.
No, I would not recommend this to a friend Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best refrigerators I've ever purchased
I would recommend this to a friend- Cons mentioned:Ice maker
Junk. Don’t get what you pay for anymore.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying Samsung appliances again. Constant issues with ice maker and eventually fridge quit cooling sufficiently. Won’t get below 50 degrees according to external thermometer. Certified Samsung repair is worthless. Am hundreds in with no resolution in sight. Cutting my losses and buying a different brand. Less than 3 year old fridge.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Garbage, learn from my mistake. Do not purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE!! I purchased a 3 piece bundle - Microwave, Dishwasher, and Fridge, all failed within two years. The Ice maker failed on the fridge, the microwave continues to run after it is shut off and the dishwasher beeps and shuts off before finishing a cycle. Idiot me did not purchase an extended warranty and they are now out of warranty and I Have to replace them. Do not purchase, find a better product than Samsung. Garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Colleen,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link below that will help address your concern with the ice maker in the refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have shared another Samsung link below that can address issues with your microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction/
I have also shared a Samsung link that can assist with your dishwasher concerns.
https://www.samsung.com/us/support/answer/ANS00087943/
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144571838
Leo
- Cons mentioned:Ice maker
Just don’t do it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Year 3 ( just out of warranty) the ice maker started messing up… now year 4 and the whole fridge/freezer stopped cooling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your fridge always functions at its best, KristinaH. Let's help you.
We recommend following the resources below to rectify your fridge's cooling and ice maker concerns. Please browse over the hyperlinks and watch the embedded video for tips.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147688941, to help our team pull up your information when you message us.
Have a great day.
-John
Ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker makes small cubes and not many if you have guests
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Maintaining your ice maker is the key to its best performance. We've shared some tips to maximize your ice maker's potential!
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. You'll also need to ensure your fridge is leveled and keep the doors closed when using the dispenser. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145346975, to help our team pull up your information.
Have a great day!
^Chrystel
Poor Reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this 2 years ago when the problems started. BB won't allow me to provide details so just search: samsung noisy fan refrigerator. This is a design defect that samsung will not fix. They will band aid it for a year or so and then you start all over again. Look at other manufacturers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bohdan, I see you are having some performance issues with your Samsung Refrigerator. I know how frustrating it can be when an appliance is noisy. I want to give you some helpful suggestions to get the best performance out of your refrigerator. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If your concerns persist, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749675. Thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Ice maker is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality the ice maker very bad I wouldn’t buy it again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We couldn't imagine what you went through because of how the ice maker performed. Allow us to assist you further with this, DaniaH.
When the ice maker isn't performing well, we highly recommend following the troubleshooting steps from the guide below. Kindly select the topics that are relevant to your ice maker experience. Learn more from the YouTube video and hyperlinks.
The Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147671754, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Bummer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can afford it, buy something better. It seems Samsung wanted to save money when they left out some of the features. No light for the water dispenser, lighting in fridge is poor - the lower part is pretty dark. The freezer has brackets on the door for a shelf, but no shelf. The first one that was delivered had to be sent back... the water wasn't chilled and the stream was at an angle. The ice maker seems to work. I guess that's an improvement - we'll see. A lot of money for very little.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mooninu.
We apologize for your experience with the Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
In case of repairs are needed, please take note of your warranty coverage for the refrigerator respectively.
https://www.samsung.com/us/support/service/warranty/RF24R7201SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144764919
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Lemon Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator Sept 21, 2021 and they delivered it October 4th 2021. The refrigerator started tearing up in February 2022. The freezer completely quit working, ruined everything in it. Then the flex drawer quit. Now the refrigerator. Of course I've called, had to wait on someone to come fix it. Last Friday April 1, 2022 Samsung repairman said that it wasn't fixable! So now, I had to wait on them to process an exchange. And they want me to load it up, take it back, and then wait on another one to be shipped! SO I am very unhappy! A total lemon of a refrigerator!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rhonda,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 22.6 cu. ft. 4-Door French Door Counter Depth Refrigerator with FlexZone™ Drawer - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
For the immediate resolution of your concern, and for any other option, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390009
Thank you for choosing Samsung.
^Ross
Avoid - ice maker never works right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased our refrigerator and are currently in the process of negotiating compensation from Samsung. The icemaker worked for about a year (right up until the warranty expired) and since then we've had it either repaired or replaced every year. Most appliance repair stores will not work on Samsung appliances so you have to use Samsung approved repair centers, that are unreliable. We've waited over a week for someone to contact us. Google Samsung icemakers - there are tons of problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand your concern with your old fridge and our new Samsung Refrigerators. I apologize for you have going through this. We have a redesigned ice maker now and would love for you to contact us and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142472058. We thank you for being a part of the Samsung family. ^Brad
Run as fast as you can!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last Samsung appliance I buy period! Thought it was just their washer and dryers but I bought this fridge and right after the 1 year gener warranty, my ice maker freezes up and my water dispenser flooded my kitchen. Samsung was no help but offered to sell me another water filter...Stay way from all Samsung appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Magic,
We wish to help as best as we can with your experience with your refrigerator model. I honestly can feel your emotions if that is the amount of support you have received.
I have shared a Samsung link below that can help with the water dispenser. The link has an embedded video. We recommend watching from 0:47 until the end of the video.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser
When your ice maker freezes over, an authorized service technician often needs to visit. Please feel free to get back to us via the following options so we can schedule one or provide more help with your refrigerator:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146239153 to help our team pull up your information.
Leo
- Cons mentioned:Ice maker
Worst Refrigerator and Customer Service Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung refrigerator along with other Samsung kitchen appliances. The ice maker stopped working after about 10 months. Samsung came and said they fixed it, but it stopped working again about 6 months later. This time, Samsung replaced the entire ice maker. Worked for 6 months and then stopped working. Samsung replaced the board on the ice maker. Worked 3 months and stopped working. Samsung now refuses to work on it and will only give me a voucher to purchase another Samsung product or give me a fraction of what the refrigerator is worth since we are now out of warranty. So, they strung me along until the refrigerator was out of warranty and I am stuck without an ice maker. Searching online, this appears to happen A LOT to their ice makers. Buyer beware of this product and company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator went out multiple times. We apologize for the inconvenience this has caused you, especially since there have been service calls and with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker in your refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SG/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144569344
-Angelica
- Cons mentioned:Ice maker
Worst Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again. The ice maker has been a problem since day one. It is too small, and jams regularly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, GregoryS!
We are here to help your ice maker work properly.
When your ice maker doesn't make ice, it could be something simple, like a setting on your panel, or something more involved, like a lack of water pressure in your water line.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://youtu.be/heJu7r3JqNc
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283282) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Hope it doesn't break, or you are out of luck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a very similar model about 5 years ago. It’s a beautiful fridge, I receive many compliments on it. Fast forward to the fridge making a terrible buzzing noise. You can’t live with that noise, but you can’t live without a fridge. Finding a serviceman for a Samsung product is a nightmare. We were told by many appliance repairmen that they don’t work with Samsung because it’s really difficult to get parts. We finally found a serviceman who knew exactly what the issue was (ice buildup around the fan and the defrost functionality no longer working properly). It’s been currently 3 weeks and counting and still no replacement part. We also had an issue last year with our Samsung dishwasher. It took 6 weeks to get the part. I understand things break (although my mom’s 1970 fridge is still going strong), but not being able to get parts is crazy. I will never, ever purchase another Samsung appliance.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung 4 door flex refrigerator. The icemaker is in the refrigerator which causes warmer air to leak into it. This melts the ice and causes ice build up freezing the ice maker up. I fought with Samsung and received an almost 100% refund. Do not buy a fridge with the icemaker in the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We are glad to know that everything has been settled, BrendaK. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa