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Customer Ratings & Reviews

Your price for this item is $3,399.99

Customer reviews

Rating 4.2 out of 5 stars with 76 reviews

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Rating by feature

  • Quality

    Rating 3.0 out of 5 stars

  • Value

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers admire the spacious interior, particularly the middle drawer, and the stylish design of the 22.7 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator. Many appreciate the black stainless steel finish. However, several customers have encountered issues with the ice maker freezing up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-76 of 76 reviews
  • Rated 5 out of 5 stars

    It had it all!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not believe I found the perfect frig for my small kitchen. It fit in every direction and so professional looking!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Finding a refrigerator that meets your needs and exceeds your expectations is so exciting, Karen. Samsung is proud to have you as a satisfied member of our family. ^Lo Samsung

  • Rated 5 out of 5 stars

    We love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it very quiet n good looking in my kitchen n get it on sale from Best Buy thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful lines, great color! Works well. Love the drawer and the interior organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't taken possession of this yet but expect nothing but the best. Loved all the features the unit provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, cleans easily,vey consisistent temperatures throughout.wished they were delivered without the decal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very classy looking and user-friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for the look, but love it for the convenient options included like the infused water!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Yes, Mfran, this refrigerator is stylish and convenient! Thanks so much for choosing Samsung. ^Jecca Samsung

  • Rated 5 out of 5 stars

    based on great recommendation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Best Buy items for renovation of home where we'll move in November

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pitcher inside is a nice option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids like cold water without having to worry about them choking on ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice so far but didn’t use it for more than a month

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks great, works poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking fridge. However, water and ice maker get water EVERYWHERE. And the ice maker has jammed up a few times. Seriously considering returning and getting an LG.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hello Nascargrl24! Thanks for preferring our product, let me help you with your concern. Please, make sure if your fridge is well level, ensure that the water pressure is working correctly, check if your unit has the right temperature which it's recommended -2 F degrees for the freezer and 36 F degrees for the fridge. After reviewing these steps you don't notice any changes, please contact Samsung Customer Suppor via:

      Facebook Messenger:  http://m.me/samsungsupport

      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

      Toll-free calling: 1-800-SAMSUNG

      ^Rafael Samsung

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting over 2 months for the fridge when the salesman said it would be delivered in 3 days. The delivery truck finally arrived today. And it was a total disaster. The geek squad showed up with pencil protectors and tried to carry the fridge up six stairs. Three times they failed and the last time the fridge fell down the stairs and bounced around scratching up my porch and knocking stones out of our wall. It would be nice if the Best Buy sent competent delivery people. It was quite obvious the delivery people were not taught how to use a strap to carry a fridge up some stairs.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Horrible ice maker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator but the ice make keeps freezing up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a lot of things I love about this fridge. First, the counter -depth is wonderful. My old fridge, a 7 year old LG, which gave us trouble from the get go, stuck out and this fridge fits nicely and is sleek and modern. You are not giving up space with this fridge- I can see everything, and things don't get "lost". I cook a lot and our old fridge was always stuffed and you could never find anything. This fridge helps to stay organized and the door shelves are deep, giving the perfect size for all jars and salad dressings etc. I also love the flex zone drawer which is great for fruits, veggies, and has worked well. My favorite perk is the infused water pitcher. We are all drinking more water and love this. The front stays clean with few smudges and wipes off nicely. Again, this fridge will not disappoint!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love my fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge more then enough room, also purchased the wifi adapter so I get alerts from it, being open, temp, and even filter changes. I can also adjust temp while away.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible refrigerator. Broke several times until Samsung refunded me the money stay away!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Looks. Terrible Design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this model last week. Loved the looks of it. The flex zone drawer had issues though. Sometimes it would pull out, other times it would get stuck half way. I called and got a replacement delivered. It suffered from the same issue. I took the drawer out and it noticed that they way it is designed, the wire for the flex zone controls gets stuck in the slider. With a week of use the wire was already showing wear. This would have failed in less than a month and the fridge would break. DO NOT BUY THIS MODEL. Support has told me it is the new 2017 model . It is horribly flawed. for $3000 you expect a higher quality.

    No, I would not recommend this to a friend