Customer Ratings & Reviews
- Model:
- RF22A4221SG/AA
- SKU:
- 6471973
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Samsung french door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! Delivery fast quick!! Fit perfectly.
I would recommend this to a friendCompact
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great compact fridge but has space for all the things.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there MommyD, congratulations on your new Samsung Refrigerator and thank you for taking the time to share your review. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the refrigerator home and water doesn’t work on the door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Viking,
Thank you for sharing your experience with the water dispenser of the Samsung refrigerator.
I highly suggest checking the Samsung link below for the troubleshooting guide about water dispenser issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144940125.
Thank you for choosing Samsung and have a great day!
^Rainly
- Pros mentioned:Spacious
NICE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots more room inside than I expected! Easy to clean doors. Pull out drawer in freezer that is nice for little things!
I would recommend this to a friend Barb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered it but weren’t able to get it through the door
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144602004
^Rainly
2 Refrigerators - 2 water dispensers not working.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Add me to the list of water dispenser problems. The first refrigerator dispenser didn't work at all. We got a replacement refrigerator and the water dispenser worked for 4 days. There are 9 reviews for this fridge, 8 of them with the same problem. What are you going to do about it Samsung?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, kimvee! We are sorry to hear that your water dispenser is not working as designed. Please know that we are here to help and rectify the concern. The link below will help get your unit working as designed.
(https://www.samsung.com/us/support/troubleshooting/TSG01001875/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143825341
Thank you for choosing Samsung. ^Nic
Water Dispenser Problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old fridge died and this was one of the only ones available that fit in our space. Unfortunately, having the same issues as everyone else that has bought this. Water dispenser worked for 3 months and now nothing...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Treze, we definitely understand how important it is to have your refrigerator working as it was designed. Let's try to get this resolved. Here is a troubleshooting guide that may help with your concern on the water dispenser (https://bit.ly/31sY50E). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144048404) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Do not buy! Water won't work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space, but the water stopped working days after getting it. ice maker kept working the entire time. We wiggled the filter and it started working. Next day, stopped. Best Buy brought us a new one and it stopped the next day. We tried both for a few weeks until we just sent it back and ordered a different one. Best buy has been amazing to deal with, but do not waste your money or time on this product.
No, I would not recommend this to a friendLike it so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge a few weeks ago and so far so good. The ice maker and water dispenser work great, there’s plenty of room in the fridge and freezer. The shelves on the doors seem a bit small and don’t hold too much but that’s my only complaint so far but I’ve only had this fridge for about 3 weeks. I did wait over a month for delivery and when it came there was a big dent on the side. I decided to take it anyway because you can’t see the dent where it is located in the kitchen and I waited long enough for it to arrive, who knows how much longer I would need to wait and the holidays are coming. So all in all I am happy with this purchase.
I would recommend this to a friendCliftonflowers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it had an ice dispenser on the door so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I completely understand how frustrating it is when you purchase a refrigerator and it does not meet your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144095194) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Size
Easy to clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I like the size for my condo sice they didn't give us much room I'm happy like where filter is located easy to replace.
I would recommend this to a friend No work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser not working. Tried all the time to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107788) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Never in my life had a purchase like this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it three weeks. The Best Buy installers were little more than delivery men. I had to hook up the water line myself. They told me they were not allowed to touch plastic lines and their ($39.99) stainless steel water line was too short to use. I still need to take it back. The water dispenser worked briefly. Three weeks and three repair visits later, it worked for one day and I have to call them back. May just tell them to come and get it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the water line installation.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Getting what we expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last Fridge was 20 years old. Like the internal electronic display and controls. First bottom freezer and really like the fridge (common use items) being higher reach. Glad we went with the black stainless. (one month use)
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge, but water dispenser not working. If id known I would have this many issues, I would have saved myself the money and bought a fridge without a water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know a working water dispenser is needed to enjoy a glass of water, EsmeraldaM. Let's go ahead and check why it did not work.
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise, it may need to be dispensed properly. Please check this link for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA&t=3s
Samsung refrigerators have a few different lock functions, depending on what model you have. Please check this link for details.
Unlock your refrigerator control panel
https://www.samsung.com/us/support/answer/ANS00035741/
You need a clean water filter to get fresh, filtered water. Please check this link for details.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145511334) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Vey disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the refrigerator on a Monday, received it on a Friday. by Saturday it isn’t cooling nor freezing. The temperature has steadily raised. as of today, the temperature is 71 in the fridge and 74 in the freezer. Called customer service and that was useless. Now I have to pay someone to come fix a brand new fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diane! We are sorry to hear that your unit was not cooling and we apologize for any inconvenience you have experienced. Below I have provided a link that will help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143849347
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Size
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfect in my apartment. I love the color and the space inside the freezer.
I would recommend this to a friend Sorrysamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a hassle trying to open and close the right side crisper, because you have to open both sides of refrigerator to get in the right crisper yet only left side to get in left crisper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salvatore,
We appreciate your review of your overall experience with the feature of your Samsung refrigerator, and we'll be glad to look into this for you.
To further assist you on this matter and to know more about the product, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987872) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:SpaciousCons mentioned:Water dispenser
Water Dispenser Stopped Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is beautiful but the water dispenser stopped working. I will be exchanging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kymberlee,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
- Cons mentioned:Water dispenser
Beautiful but no water..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beautiful fridge and we love everything except for the fact that the water doesn't work. Ice still works great but the water hasnt worked properly since the second day we received it. Very disappointed in this fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeep03! We are sorry to hear that your unit is not dispensing water as it should. Please I would like to provide a link that will help rectify the concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919995
Thank you for choosing Samsung. ^Nic