Customer Ratings & Reviews
- Model:
- RF22A4221SG/AA
- SKU:
- 6471973
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 days in and the water dispenser broke. Makes ice just fine, even used the water dispenser once. Next day, no more water but kept making noises. Returned to Bestbuy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey, Teddy. I understand this ordeal with your refrigerator has you frustrated. I can relate to this concern. Thank you for alerting us to this matter. We hope we can take a look into this matter for you. If you need assistance in any way; you can use the information below to contact our Social Media Team using the following ticket number 1143891715. We hope to hear from you soon. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Don’t waste you time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same issue as everyone else. Water dispenser doesn’t work. New fridge came this morning, also doesn’t work and had a dent. When I purchased, there were no reviews yet, now plenty all with the same issue. Lady on the phone had a horrible attitude, $2k fridge and it’s going back! Disappointed to say the least.
No, I would not recommend this to a friend- Cons mentioned:Defective
TOTALLY DISAPPOINTED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this and ten days later it broke. A new refrigerator I now have to wait due to backordered appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Arrived on Friday & 3 days later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived on a Friday and by Monday afternoon the water dispenser quit working. Samsung is aware of the problem, the Geek squad did fix it though.
I would recommend this to a friend- Cons mentioned:Noise
Who’s at the door?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor runs very often and it’s noisy. It sounds like someone is ringing our doorbell when the motor starts up. It’s that loud!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, leavicki
Thank you for bringing this to our attention and we do apologize about your issue with your Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Stainless steel being noisy.
The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with this issue.
Understand the noises coming from your Samsung refrigerator
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE&t=16s
For further assistance, you may reach us via the following option.
Reference number: 1144348982
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung,
^Ross
Delivery service sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Payed for delivery and removal and didn't take old fridge old one still sittng in my kitchen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the services included in your purchase.
Have a great day.
-Ernest-
- Pros mentioned:SpaceCons mentioned:Water dispenser
Water dispenser will not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room for food but the water dispenser doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joseph, we are sorry to hear that your refrigerator dispenser is not working as designed. We are here to help you get the best performance out of your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3nmP2GU). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143890201) and it will help our team pull up your information. Thank you for choosing Samsung for your home. ^Lena
Great find
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were hesitant to purchase due to all the negative reviews regarding the water dispenser issues. BUT, due to size issues, we purchased and are very pleased with the refrigerator. Water dispenser works. The cooling and space are excellent and the finish essentially eliminated finger prints on the black stainless. This unit was manufactured in November and placed in our kitchen 1/28/22. Excellent so far.
I would recommend this to a friendNot off to a good start
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not off to a good start. Delivered today. No water and No Ice production. Called for service. Will update but don't have a good feeling about this Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrianW, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. It looks like you are on the right route to get this dilemma resolved. If you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144094929) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Spacious
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our fridge. its roomy and i love the cheese drawer and lots of door shelves
I would recommend this to a friend - Pros mentioned:Spacious
My new Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient, spacy, good ice maker, does what it is supposed to do.
I would recommend this to a friend - Pros mentioned:Spacious
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Looks good. Lots of room. Love the color.
I would recommend this to a friend Run Away!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All, I can say is, it makes ice and it keeps things cold, the water dispenser doesn't work. We waited for this unit for a month, because the first one, the exact same model, the water dispenser didn't work on it either and they can't fix it. Thankfully Best Buy is allowing us to upgrade to something different, but another month of having to buy water is getting expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your experience with the Samsung refrigerator. Nisey, I have provided a Samsung link below about the water dispenser.
Samsung refrigerator water dispenser issue.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145014288.
Thank you for choosing Samsung and have a great day!
^Rainly
- Pros mentioned:Spacious
New Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its absolutely beautiful. So spacious and easy access for my kids
I would recommend this to a friend Samsung 3-Door French Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this refrigerator. We were looking for a black stainless refrigerator that would fit in our existing space and have the features we wanted. This model fits our needs perfectly. We enjoy the easy use of the settings, the water dispenser, the well-lit interior, and the amount of space in both the refrigerator and freezer sections.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Excellent, congratulations on your new Samsung Refrigerator. I appreciate you taking the time to share your feedback with us. We thank you for choosing Samsung in your home. ^Brad
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Unfortunately the water dispenser stopped working after a few weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this problem with your refrigerator. Here is a link to a troubleshooting guide that may help with the concern you are having with your water dispenser (https://bit.ly/3nBrGgr). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144087364) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Mostly a great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great fridge. Only downside is the shelves are not very adjustable.
I would recommend this to a friendNo water
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. Had multiple technicians come out to make repairs and ended up having to return. Good for smaller spaces, but we bought for the water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JesyR,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
New fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade for us. Left door squeaked from day 1 which I don’t understand but still love it all the same.
I would recommend this to a friendWater Dispenser doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every other 1 star review here, the water dispenser doesn't work. Fix your broken product Samsung, it's clearly not working as intended and needs to be recalled. Stop posting insulting troubleshooting links in response.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Chris. We regret to hear that you're having trouble with the water dispenser on this unit and would love to speak with you to see what we can do to get this resolved. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896052. ^Lo