Customer Ratings & Reviews
- Model:
- RF22A4221SG/AA
- SKU:
- 6471973
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Defective
Water Dispenser Stopped Working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sad to say that I have the same issue with the water dispenser. It worked for exactly one week and now it has stopped working. This is obviously a defect and samsung should fix this with the current inventory and for those of us who have made the purchase. The rest of the refrigerator is great for my space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cabsavgirl, I am glad that you are loving your new Samsung Refrigerator and it is great to see it was perfect for your space. I want to ensure your experience is great. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942404. We thank you for choosing our Samsung family. ^Brad
Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By the time we realized it wasnt holding cold temperature, the return date passed. Best Buy said there was nothing they can do. Horrible customer service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of having a working fridge. Allow us to help.
Below is a link to help you diagnose if your refrigerator is not cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please see page 55 under the "Fridge/freezer does not operate. Fridge/freezer temperature is warm." section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221230134429582/FDR_RF4500A_DA68-02657D-02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147205168) to help our team pull up your information.
Have a great day.
^Camille
Nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little pricy but has a good warranty compared to others
I would recommend this to a friendSamsung Refri
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Purchase process was smooth and delivery and installation(water line) was excellent.
I would recommend this to a friendBrand response from Samsung
Posted .That is great to hear! We are so glad that you had a great experience! Welcome to the Samsung family! ^Shay
Poor quality control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First fridge was defective upon delivery, constantly beeping and watet would not dispense, the fridge thought a door was open constantly. Second fridge now will not dispense water after working fine for 3 days. Repair man scheduled. Will update review after.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garus,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the water dispenser does not dispense water.
While waiting for the schedule of the repairman, you can check the article about water dispenser issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660897
Thank you for choosing Samsung, and have a great day!
^Rainly
Customer Service Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product advertised as excellent condition was damaged. The delivery company failed to contact me prior to delivery. Had to re-schedule. Delivery employee lied to me claiming he called half hour before delivery when he did not.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
No water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser disnt work when they delivered. Sent two different people out sisnt know why, Samsung contacted and fixed. Two days later no water coming from dispenser again. I called best buy and they are gonna replace it. Hope next one works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mg27,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience to the refrigerator water dispenser not working. We understand how important it is to have a working water dispenser for our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144596756
Thank you for choosing Samsung. Have a great day.
-Trisha-
new purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has only been a week and water dispenser is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NuzhatK,
Thank you for sharing your experience with the Samsung refrigerator. I have provided a Samsung link below about the water dispenser.
Here's a Samsung link about the water dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1145041745.
^Rainly
Water Dispenser worked one time only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having limited space I was excited to find a frig with French Doors and filtered water, should have read the reviews. Water dispenser did not work from day 1, replacement received In 3 days, same issue. Geek squad came out, was able to get 1 glass of Water and then nothing. Finally had it removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoWater,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator's water dispenser not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470354
Thank you for choosing Samsung. Have a great day.
-Trisha-
Our new black stainless refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung frig- it is so big inside. We love the big deli tray, two doors, freezer on bottom and no handles also. We wanted black but are very happy with the black stainless which still matches our other appliances just fine.
I would recommend this to a friendNo water
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for two days made ice water was working second day no water but still getting ice awful product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Heather, I see you are having some concerns with your Samsung Refrigerator not dispensing any water and know that can be alarming. I would like to share you helpful information to get you the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need any further help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814726. We thank you for choosing Samsung in your home. ^Brad
Wall damaged! Won’t fix!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged wall when installing refrigerator and will not approve to have it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about what happened with the wall.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung 22 cu. ft. french door refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits into a relatively small opening yet provides plenty of space inside. One of the few refrigerators less than 31 inches wide that also has a water dispenser in the door.
I would recommend this to a friendVersatile with a great look inside and out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the French Doors with freezer below. Water dispenser has good pressure. Wife is happy with capacity as we used to have 2 refrigerators at old home.
I would recommend this to a friendWater dispenser busted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others, Water dispenser stopped working after a day of receiving it. Except for the water issue, delivery was good and fridge otherwise works great so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungfridgebuyer!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Stainless steel. I sincerely apologize for the inconvenience if the water dispenser on your Samsung Refrigerator stopped working. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Refrigerator Water Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
You may also refer to the user manual about "Special Features of Water Dispenser" on page 47: https://downloadcenter.samsung.com/content/UM/202108/20210817065517093/FDR_RF4500A_DA68-02657D-00_EN_MES_CFR_2007.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620142
Have a great day.
Melardo
Nice but needs an update.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take this product back and purchase a different one online. Water dispenser didn’t work at all, but it still made ice fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi docsparrow,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are trying to get cold water. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
We would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You might want to check this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=water+dispenser&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144185789
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective water dispenser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser nor working. It just made noise but no water came out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Wood, I see you are getting concerned with your Samsung Refrigerator not working properly and know that is upsetting. I would like to lend a hand with a helpful guide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143794710. We thank you for joining our Samsung community. ^Brad
Installer sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install delivery sucked. Almost got run over. Had to hire plumber and pay out of pocket. Experience was horrific.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Black stainless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black stainless steel kooks great in my kitchen. Fingerprints do not stay on refrigerator.
I would recommend this to a friendWater dispenser broke in 2 days!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser broke in 2 days, ice maker is working fine! All reviews complaining the same issue! Did not expect this from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SheeNA,
Thank you for giving us your feedback about your Refrigerator. We apologize for the inconvenience of having an issue with your ice maker since it stops working, and for the water dispenser that was broken.
To help you with your concern, I will provide you with a link that indicates a troubleshooting guide for ice makers and water dispensers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
For the water dispenser, here's a related link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144200620
^Rainly