Customer Ratings & Reviews
- Model:
- RF22A4221SG/AA
- SKU:
- 6471973
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was very good, The Sales Man was very helpful and knowledgeable
I would recommend this to a friendBlack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drivers were great and good customers service,helped set everything up
I would recommend this to a friendNice fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far. Only had it for a couple weeks. Thanks
I would recommend this to a friendPerfect for small places
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is modern, sleek, and perfect for small places.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. It was delivered & set up rihhy on time
I would recommend this to a friendExact fit!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at 8 stores before finding this for our new entertainment space.
I would recommend this to a friendFrench Door Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about it, especially the freezer!
I would recommend this to a friendNot the best fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged delivered and after intallation, water dispenser keeps leaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung bottom freezer refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. No problems so far. Looks good in my kitchen.
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great unit. We love the black stainless color.
I would recommend this to a friendWater dispenser broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser broken like after a couple hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We understand you have a concern with the water dispenser.
To help you with the water dispenser concern please do check this link
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144982485) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Water dispenser
Nope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. After a few weeks the freezer drawer filled with water and froze shut. Replacement on order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello sr24501,
First, I apologize for your experience with our Samsung - 22 cu. ft. Smart 3-Door French Door Refrigerator with External Water Dispenser - Black stainless steel. We appreciate you reaching out to share your experience, especially about your issue with the freezer drawer filled with water and frozen shut. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF22A4221SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144761864
Thank you for choosing Samsung. Have a great day.
^^Ross
No brainer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get the water to work. not sure why we have tried everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. I am including a link to a helpful troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3IqdCPB). If you need further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143955821) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Refrigerator review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but the height is shorter then expected
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I understand your disappointment regarding the height of your refrigerator. You may use flatforms to adjust the height of the product.
You may download the manual to review your manual, to know more about the refrigerator using this link.
https://www.samsung.com/us/support/downloads/?model=N0021726&modelCode=RF22A4221SG/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144367600
^Mila
- Cons mentioned:Water dispenser
Caution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went through 2 new ones and both had the same issue where the water dispenser would not work. Caution on this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stauffers, I realize that you have some concerns with your Samsung Refrigerator water dispenser not working and know that can be upsetting. I want to provide you with a helpful guide for these type of issues. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are here if you need additional assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143814901. We thank you for being a part of our Samsung Community. ^Brad
- Cons mentioned:Water dispenser
The water dispenser doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser doesn’t work. The refrigerator look pretty and style but have to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monica,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the water dispenser doesn’t work. When it comes to your water dispenser, you'll want to make sure everything is in working order, otherwise, it may not dispense properly.
This link will guide you through troubleshooting steps on how to resolve your dispenser concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also want to check your warranty information by clicking on this link.
https://www.samsung.com/us/support/warranty/?model=N0021726&modelCode=RF22A4221SG/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144349608
^Mila
Installation-none
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not installed yet! Last time they missed the mark--no refrigerator placed on the truck. Can a Manager call me to review my concerns. When rescheduled--the refrigerator and ice maker were scheduled at different times. Last time they were scheduled together.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144625128.
-Noraina
2nd fridge same model same issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer kept cold at -9 to 10 but fridge part set to 34 never dropped past 45.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ToddM, we understand how important your refrigerator is to you. Let us help you improve its cooling performance.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Here are the links to help you:
https://youtu.be/ogwmuhLH4G4
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also refer to these links for the recommended temperature you should set your refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
These are the links to help you in case you need to level your fridge:
https://youtu.be/56WIrCOKoiI
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145216436) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Water Dispenser did not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser did not work. Took 2-1/2 hours to get through to someone that would help me on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kimberly, I understand you are have some concerns with your new Samsung Refrigerator. I know how frustrating that can be and would like to provide you with a helpful guide to ensure you are getting the best performance from your unit. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
If you have any further questions, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896527. We thank you for choosing Samsung and being a part of our family. ^Brad
Samsung should be ashamed….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got this delivered….cancelled after ordering and reviewing online. Water line issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa