Customer Ratings & Reviews
- Model:
- RF22A4221SG/AA
- SKU:
- 6471973
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the spaciousness and size of the 22 cu. ft. 3-Door French Door Smart Refrigerator with External Water Dispenser. It is a great fit for smaller kitchens and offers ample storage space. However, there are concerns about the water dispenser not working properly and the lack of handles on the fridge doors. Some customers also mentioned that the freezer organization could be improved.
This summary was generated by AI based on customer reviews.
Frustrated in Santa Fe!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Fridge thinking it was the best deal for my space and money and here i am 7 months in and already having problems. Yes the water dispenser went once or twice, freezer stopped freezing and fridge not holding temp. List food and at these prices Samsung didn’t even to offer reimbursement. SAD! Yes they are willing to give me a replacement because parts are on back order. Been without a unit for over a month and barely git on replacement paperwork to get a new one. Stay away from this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're here to extend our assistance regarding your refrigerator, Javier!
We would like to speak to you directly regarding the smooth replacement process.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145844989, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Freezer, Water dispenser
this is not as good as it could be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was not a good fridge the darn freezer didn't work, i hope you don't buy this product, the water dispenser didn't work and when they sent 3 guys to come fix it they made it worse. before they came my fridge cooled down perrty well but now it doesn't cool down. they guy said he was a phone guy instead of a fridge guy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your review. Let's go ahead and check the settings of your refrigerator.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please see these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
My Samsung refrigerator is not cool enough | Samsung US
https://www.youtube.com/watch?v=FiAGtKdGHPA
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise, it may not dispense properly. Please see the link for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145050943) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Spacious
Nice Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, This is the 2nd one I have owned. Lots of space and well designed
I would recommend this to a friend Samsung issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have replaced this fridge three times because the water dispenser stopped working after a few days each time. I have now returned it for a different brand because the Samsung models all have issues with ice and water dispensers. It was a beautiful fridge and everything else worked but Samsung has lots of bugs to work out still.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144683030
-Trisha-
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We only had the fridge for 2 days and water dispenser stopped working. The crazy thing is that the ice maker still works. Best Buy need to do better with selling fridges with manufacture issues. Will never recommend this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lynn, I understand you are experience a concern with your new Samsung Refrigerator water dispenser and know that is upsetting. I want to make sure you have the best experience and want to provide a useful guide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
We are always a click away via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143794868. We welcome you to being a part of our Samsung family. ^Brad
DONT BUY SAMSUNG APPLIANCES!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG APPLIANCES. WE BOUGHT DW AND FRIDGE AND HAVE HAD NOTHING BUT PROBLEMS WITH BOTH!! Repair man said he doesn’t work on Samsung appliances because they are junk!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Shelley,
Your honest review of the fridge is much appreciated! We value your review of the experience you had with your unit.
We like to inquire further about your Refrigerator so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144943676 to help our team pull up your information.
Have a great day.
^Chrystel
Two Appointments and No Deliveries
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy doesn't show up for scheduled delivery appointments.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day for the feedback of the delivery team. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Cons mentioned:Water dispenser
Water Dispenser Freezing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water Dispenser Freezing up and not working. I unplugged overnight and plugged back in , water dispenser would work until freezing again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John.
We appreciate your review of the experience around the refrigerator's water dispenser.
Please check this link to assist you regarding your water dispenser concern.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144975201) to help our team pull up your information.
Have a great day.
^Camille