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Customer Ratings & Reviews

Your price for this item is $4,139.99

Customer reviews

Rating 4.3 out of 5 stars with 356 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the smart features of the refrigerator, such as the touchscreen, music player, and spacious interior. They appreciate the convenience of the Family Hub and the Flex Zone. However, some customers have experienced issues with the ice maker and have concerns about the lack of storage space and the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 356 reviews
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Looking. Very Convenient. Well designed inside. Easy to use. Very modern. Feel like kitchen and cooking are upgraded into the highest level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek look, Plenty of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator cools very well The digital screen is loaded up with apps, keeps track of quantities of items in the fridge and it is user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value! I would love to own this fridge!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure to buy it at the store . Unfortunately is was delivered in poor condition and I had to refuse it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coolest Fridge Out!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you and or your family hang out in the kitchen, then this is a must have. Especially if you're a techy!! Oh yeah... Bixby is a cool feature!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for our home. We are very happy with this new frig! Runs smoothly, very quiet, good size for our needs. Very cool Tech features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was little hesitant buying the fridge , after few days of use started loving it and a great fridge for a small family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    looks great and fun to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. The speakers are wonderful. can't wait to learn about the rest of the features. It looks great and runs quietly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Irina! Samsung is excited to hear that you're enjoying the great features of this family hub refrigerator. ^Lo Samsung

  • Rated 4 out of 5 stars

    having problems connecting to the internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like the product but having be able to connect to the internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend it to others also great ice maker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great refrigerator. I was hesitant about display, but now I’m happy that we did get it with it. Inside camera is helpful too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our new home and couldn't be any happier with it. Tons of features and the ability to manage it from my phone is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soft freeze is the best thing ever and the fridge lets you connect with ring so I see who’s at my front door on the fridge !!!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice maker is the worst, don't buy this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a fridge that had a much better ice maker and am very unhappy with this one. I wish I had my 10 year old one back now it is that bad. I also don't like how the doors always seem to stay open when you try to close it. What's more, best buy made the return process so difficult that I went past my 15 days to return it and now stuck with it. Won't be buying from Best Buy ever ever again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Gabe.

      Thank you for bringing this to our attention. I see you have some concerns with the Family Hub 22 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      By tilting the fridge back in small increments on the right and left sides, the doors should automatically close when the doors are open halfway. Once achieved, make sure the fridge is level. This will help close the door automatically and prevent the other door from opening.

      You may also refer to the user manual for the following;
      Adjust the leveling feet on page 31

      https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RF22N9781SG/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144655859

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this fridge looks in our kitchen and the ease of use. Love mirroring the tv to my fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great, not a lot of space tho, so if you have a big family this probably isn’t for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great apps, picture displays and speaker sound is incredible. So happy to have an efficient appliance with upgraded technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice looking ,

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside camera is not showing the entire inside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge it is perfect in size and gives your kitchen a very modern look..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff at Home Depot took all the time in the world to explain all the choices, options , installation and warranties

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect quiet fit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old refer went out, went to find a replacement. This was a display. Right depth, right price, silent running.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Finding the right fridge is important and we are pleased to hear that this is the right one for you. Thank you for choosing Samsung. ^Lo Samsung