Customer Ratings & Reviews
- Model:
- RF22N9781SR
- SKU:
- 6196197
Rating by feature
- Storage Capacity
Rating 3.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 3.6 out of 5 stars
Customers are saying
Customers value the smart features of the refrigerator, such as the touchscreen, music player, and spacious interior. They appreciate the convenience of the Family Hub and the Flex Zone. However, some customers have experienced issues with the ice maker and have concerns about the lack of storage space and the price.
This summary was generated by AI based on customer reviews.
Broken fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tech but it has to work as a refrigerator first. Thank god I got an extended warranty. I had countless repairs and even the manufacturer repaired it for free. Save yourself a headache and don't buy a Samsung fridge. Just read some horror stories on the web. The fridges are broken and not repairable. No solution offered from the manufacturer and my extended warranty put the wrong parts in. I wouldn't recommend Geek Squad or Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DennisK,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146980494) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
Samsung fridges are lemons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont do it Samsung fridges are lemons. Im the owner of model # RF32FMQDBSR serial # W76643BF200478J which is just like this fridge but without the display. The ice maker located in the fridge compartment freezes over every month after numerous reports to samsung they make excuses that its your fault. Now it turns out they are getting hit on a class action because its crap. After so much frustration the display says you can turn it off and i did. I doubt that its truly turned off cause its now totally frozen over solid. Great! Thats not all for sometime ive had a gut feeling the primary fridge section was not running cold. However the display would always say its below 40 degrees. So i believed samsung. WRONG! I recently put in 2 seperate thermometers and both confirmed the fridge can barely get below 50 degrees fahrenheit. The coils are not frozen over, ample space around the fridge, doors close shut and thermistors in the fridge were replaced. Sounds like a universal problem for this model and everyone just gets the run around and filibuster from samsung till the warranty runs out....
No, I would not recommend this to a friend Overall Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are uneven and it says to use snap rings that I did not get when the fridge was delivered. I was hoping there was a specific part number or something to buy to level the doors but couldn’t find anything in the manual. Any help would be greatly appreciated! Other than the doors being uneven everything about this has been working great so far and I am enjoying all the features especially the memos, calendar and speaker.
I would recommend this to a friendWorst product ever! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st one lasted about a year and a half and was finally replaced after 9 attempts to fix! The 2nd one is currently being repaired for the 3rd time as I write this with no success! Lots of cool features but it does not work! I will never buy another Samsung. The repair company is the worst!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146425323) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
Ice Maker No Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart display is great, fridge works well, ice maker sucks.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ronn,
I can understand your frustration about the ice maker of the Samsung refrigerator. You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services. Your feedback is vital to that process.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144655297
Thank you for choosing Samsung, and have a great day!
^Rainly
ANGRY AND DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive piece of garbage. Ice maker has known issues. TotalTech rep says $500 to fix it and it "probably wont work and Samsung doesn't care." Problem started in January, tech comes out in April and tells me I no longer have coverage. DO NOT BUY THIS
No, I would not recommend this to a friendMultiple issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had multiple issues with the ice maker and now the freezer is not cooling. We have had it now for just over three years and have to cover repairs outof pocket because the warranty is only one year. For a $5000 appliance, the freezer should not stop working after 3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Guest,
Thank you for reaching out. We appreciate you informing us that your Samsung refrigerator had multiple issues with the ice maker, and the freezer is not cooling. We apologize for the inconvenience this may have caused you, especially with the warranty and replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working correctly.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
The links below contain information on what to do when your Samsung refrigerator has cooling issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF22N9781SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788275
Thank you, and stay safe!
-Angelica
Wow look at all this technology
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator amazing product always a great conversation piece in the house just overall amazing
I would recommend this to a friend- Cons mentioned:Ice maker
Chef Collection Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator seems to work well. However do not expect the ice maker to work. Yes, it worked for us for almost 1 year. However, although the manual says one does not need to do a defrost and they do not have a button for it either. Do not believe this review. google Samsung ice maker. Its an absolute NIGHTMARE. EVERYONE has this problem. Samsung has been unresponsive. I will update this review should they decide to actually do something about it. There is now a class action lawsuit on the issue which sadly, I must join.
No, I would not recommend this to a friend Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Purchase. Ice machine doesnt work! On recall
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Worse refrigerator made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a Samsung French door since 2016. Worked good for about year and half. I have had major problems with it since. Ice maker problems are constant.Also The internal coils freeze up and water starts draining inside refrigerator. You have to empty refrigerator, pull the shelves out, defrost overnight then take back panel out. Ice maker freezes up all the time. Don’t buy one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to
contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number #. We thank you for being a part of the Samsung family. ^Brad
Don't trust any samsung appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money 4 years of owning it and now it doesn't work at all and best buy w
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trevor01fun,
Thank you for your review. We apologize that your unit no longer works. I understand how essential it is for you to fully utilize the refrigerator's potential.
We like to inquire further about your concern with your fridge so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144874921, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Cons mentioned:Ice maker
Buyer be warned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a similar model 18 months ago, ice maker stopped working, to have it replaced $1,000 in parts and labor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, thank you for reaching out. I realize your experience has been less than ideal, and I'd like to help change that. Please reach out to me directly for any further support concerns. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138691401. Thanks! ^Mae
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator back in 2019 with a 5 year protection plan. In less than years I've had the ice maker replaced twice and a door replaced once. Finally they just gave me a credit for a new fridge as this was a lemon. With that said the quad door is awesome. Also don't let them tell you black stainless won't smudge as it does
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KClem.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144655256
Have a great day.
^Charles
Terrible product and service from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator, washer and dryer 4 years ago and I would say Samsung brand won't be on my list for any reason. I contacted them after a few months after I used this refrigerator and they asked to pay for 299 to have someone to come and check on the door and ice maker. The 10 year warranty only apply for compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shipping,
Thank you for your honest feedback, and we hope you are in good health. We understand that your home appliances are essential in our day-to-day chores, especially with your Samsung refrigerator. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your ice maker concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also shared the user manual link below. Please access the link and turn to page 72 for additional steps to take for the ice maker if needed.
https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF22N9781SG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144718500
Leo
DON'T BUY THIS ONE- LEAKING ICE MAKER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the idea of this fridge but we have been dealing with the ice maker leaking water and being replaced at least 7 times now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lenore,
Thank you for sharing your concern. We are glad you are using Samsung Refrigerator. We apologize for the inconvenience you experienced with our product, especially the leaking ice maker I realize that this situation is difficult, but rest assured we will provide a solution for you.
You may check these links for your concern.
Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If another assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144818439) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross