Customer Ratings & Reviews
- Model:
- RS22T5201SG/AA
- SKU:
- 6397584
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the refrigerator's spaciousness, counter depth, and design positively. They appreciate the amount of storage space, the sleek look, and the ease of use. However, some customers have concerns about the ice maker, the lack of light on the water dispenser, and the limited adjustability of the shelves.
This summary was generated by AI based on customer reviews.
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and great product. They deliver it and were very nice
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser is dismally slow. Ice machine works sporadically. Do not recommend this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
A working dispenser is needed for you to dispense water and ice. Let's get the water dispenser and ice maker back on track.
The minimum speed and amount for the water to dispense should be 6 ounces (3/4 cup) in under 10 seconds.
When it comes to your water dispenser, you'll want to make sure everything is in working order, otherwise it may not dispense properly.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Fixing the water dispenser on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=SAPSe5mynlc
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
When it comes to your water dispenser, you'll want to make sure everything is in working order; otherwise, it may not dispense properly. Please check these links for details.
Samsung refrigerator water dispenser issues
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
How to fix your refrigerator's water dispenser | Samsung US
https://www.youtube.com/watch?v=XR86_O-ZfFA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145503785) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Ice maker
Do not buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the fridge for three months and would not recommend to anyone. Water doesn’t like up with glass when you try to use filtered water. So it either sprays everywhere or you have to hold glass and press water dispenser with your hand. Also, ice dispenser is horrible. It constantly jams and rarely dispenses ice. You have to take it out manually. Plus, I had to wait six months for delivery. Horrible fridge and horrible delivery time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143051853) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
- Cons mentioned:No light
Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Neds a separate compartment for butter and a light for the water/ice dispenser.
I would recommend this to a friend DO NOT BUY SAMSUNG - Ice Maker issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator freezes food in the Fridge side all the time. Ice Maker freezes all the time and is the worst refrigerator I've ever owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value sharing your experiences about the refrigerator and ice maker's cooling efficiency. Let's get you the help you need, DavidS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We highly recommend visiting and performing the troubleshooting guide from the manual on page 52 under "Fridge/freezer is over-cooling, to rectify the refrigerator's cooling efficiency.
User manual:
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148793010, to help our team pull up your information.
Have a great day!
^Chrystel
Bad fridge. Poor service and lies from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything gets frozen in vegetable section. Called Samsung, tech came out, said sensor was bad but could not fix it as he did not have parts. And after this visit, he actually broke the refrigerator and all food were spoiled. Samsung would not reimburse for food that went bad even though on initial phone call, they said not to worry as they will reimburse everything. Tech came out second time, replaced parts and said everything was fixed. But nothing was fixed and back to square one and everything in vegetable drawers get frozen again. Will never buy Samsung again. If you are reading this review, DO NOT BUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing some issues with your Samsung Refrigerator service not being complete and u8nderstand this is not ideal. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143341873. We thank you for being a part of our Samsung family. ^Brad
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a horrible experience with Best Buy the tech is the worst as well. Stay away from best buy and their appliances. My mom needs a new refrigerator and stove and its only has been 2 years. This refrigerators freezer part froze all of her food and it has to go in the garage. A waste of food and money . Stay away best buy is the worst company to ever buy any appliances from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your experience with the freezer freezing all the food can be frustrating, Tara. Let us help.
Below is a link with details on what to do when items are freezing in a refrigerator compartment. Inside the resource, there's another article for troubleshooting steps when frost forms in the refrigerator, which we suggest checking, too.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
You may also refer to the unit's user manual for other solutions when the fridge/freezer is overcooling. Turn to page 52.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146889785) to help our team pull up your information when you message us.
Thank you.
-Angelica
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new refrigerator is beautiful. My only complaint is that you should say on the website what is included in installation. I thought the water line would be installed.
I would recommend this to a friendSo disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's just say we will never purchase an "open box" item from Best Buy again. It was completely misrepresented. The discounted price was definitely not worth the damage. Listed as "satisfactory" condition, so we expected a few scratches... but it is so full of dings and dents (right in the front too), that we never would've purchased this fridge if we had seen it beforehand (which we couldn't do as it was wrapped). We could've bought a used fridge for half of what we paid, and in much better condition. This is a terribly deceitful practice. It was WAY too much trouble to return it as we had to hire an appliance moving company to pick it up (not super cheap), so we just kept it. The fridge is working fine. For now. Disappointing and frustrating experience all around. Actually, I doubt we would ever buy something from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Nope!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer section of this refrigerator does not seal, and everytime you close the refrigerator section, the freezer section bounces open and doesn’t reseal. Samsung would not replace my refrigerator—they believe in planned obsoletion.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as the door doesn't closed properly and Samsung would not replace your product. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001017/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144585343.
-Noraina
Pig in a poke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Run away from Samsung fridges. They look and work great initially but fall apart after the warranty and the company does little to nothing. Look at Facebook group Samsung Refrigerator Recall USAnow
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number #. We thank you for being a part of the Samsung family. ^Brad
Don’t buy this fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I have ever owned! Ice maker replaced three times! I insisted was a lemon but Samsung would not replace!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShawnS,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146452425) to help our team pull up your information.
Have a great day,
-Ernest-
Sumsumg fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2,5 years, cost for repair is half price of a new fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're saddened by the condition of your fridge. Please provide us with more details on what is happening with it so that necessary support and options can be provided.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147018570, to help our team pull up your information when you message us.
Have a great day.
-John