Customer Ratings & Reviews

Name: Samsung - 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator with All-Around Cooling - Stainless Steel
Brand: Samsung
SKU: 6397585
Price: 1199.99 USD
Availability: InStock
Rating: 4.4 (986 reviews)

Samsung - 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator with All-Around Cooling - Stainless Steel

Model:: RS22T5201SR; |
SKU:: 6397585

User rating, 4.4 out of 5 stars with 986 reviews.

Highly rated by customers for:

Customer reviews

Storage Capacity
Rating 4.5 out of 5 stars
Quality
Rating 4.4 out of 5 stars
Design
Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the refrigerator's spaciousness, counter depth, and design positively. They appreciate the amount of storage space, the sleek look, and the ease of use. However, some customers have concerns about the ice maker, the lack of light on the water dispenser, and the limited adjustability of the shelves.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (955)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Page 3 Showing 41-60 of 986 reviews

Pros mentioned:
Spacious
Rated 5 out of 5 stars
Refrigerator
|
|
Posted 3 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We so happy ! Is working so good. It has a lot of space.
I would recommend this to a friend
Cons mentioned:
Ice maker
Rated 4 out of 5 stars
Refrozen
|
|
Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s ok. Ice maker is slow. Shelving is good. Nice drawer.
I would recommend this to a friend
Cons mentioned:
Ice maker
Rated 1 out of 5 stars
DO NOT BUY
|
|
Posted 2 years ago. Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worst refrigerator. Freezes food on refrigerated side. Stopped making ice consistently after 5 months. I’ve had 5 service calls and they have not been able to fix it. Samsung refuses to give me a refund. I got a defective refrigerator and instead of making it right they keep setting up service calls. Repair men keep telling me that’s they way this refrigerator works. Pictures of frozen eggs and spinach. Picture of all ice it made in 24 hr period.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 2 years ago.
  Hi, DeeDee.
  
  We are here to provide you with details on how to prevent food from freezing in the fridge compartment and fix the ice maker.
  
  This link will help you prevent items from freezing in the fridge compartment. You may also click the blue text (frost in the refrigerator) if the vents on the back wall of the refrigerator are covered in ice or frost.
  https://www.samsung.com/us/support/troubleshooting/TSG01001030/
  
  Here is the link to show you the few factors that can cause the ice maker not to work and how to get it to work again. You may click the blue words (replace the filter) if your water filter needs replacing for step 5, and the blue words (test button) to show you how to reset the ice maker.
  https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
  
  To assist you in verifying if the ice maker is on or not for step 1 of the link above, please refer to page 33 of the user manual:
  https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
  
  If you require further assistance with the repair and refund, please do not hesitate to reach us through the channels listed below:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Please provide us with this reference number (1145793694) to help our team pull up your information when you message us.
  
  Have a wonderful day!
  
  —Vannesa
Rated 4 out of 5 stars
Almost Eveything I Wanted
|
|
Posted 2 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator/freezer checks almost all of the things I was looking for with sadly one terrible exception - a $5 LED light for the in door ice and water dispenser
I would recommend this to a friend
Rated 5 out of 5 stars
Really nice
|
|
Posted 10 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fine looking and the digital temperature gauge helps
I would recommend this to a friend
Pros mentioned:
Spacious
Rated 5 out of 5 stars
Cool fridge
|
|
Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps food cold, ice maker makes ice, looks great, nice and quiet!
I would recommend this to a friend
Pros mentioned:
Spacious
Rated 3 out of 5 stars
Decent for the money
|
|
Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We love how it looks. Like that it has an app. Hate that there is no light on exterior water / ice dispenser.
I would recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Hi there,
  Congratulations on your new Samsung Refrigerator. We thank you for your review and taking the time to do so. We welcome you to our family and thank you for choosing Samsung. ^Brad
Rated 5 out of 5 stars
Samsung..
|
|
Posted 1 year ago. Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful and excellent product no complaints yet very happy with it recomment I will buy..
I would recommend this to a friend
Rated 5 out of 5 stars
Great Buy through Best Buy Outlet
|
|
Posted 2 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Scheduling and delivery was easy to set up. Technician was polite and professional during installation. Arrived in good condition. Refrigerator works great.
I would recommend this to a friend
Rated 5 out of 5 stars
Samsung Fridge
|
|
Posted 1 year ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice affordable fridge. Cooling fast, quiet and great looking.
I would recommend this to a friend
Rated 5 out of 5 stars
360 SB fridge
|
|
Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
good quality, good price, perfect dimensions for the kitchen
I would recommend this to a friend
Rated 5 out of 5 stars
Best purchase
|
|
Posted 1 year ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love this refrigerator! Fits perfectly and looks amazing in my kitchen!
I would recommend this to a friend
Rated 5 out of 5 stars
Elba r
|
|
Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this fridge!! It’s big enough for my kitchen, it’s a nice and high end refrigerator
I would recommend this to a friend
Rated 5 out of 5 stars
Perfect counter depth
|
|
Posted 5 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect counter depth for our kitchen. Fit like a glove. Food stays cold and fresher longer. Water dispenser is large enough to fill water bottles.
I would recommend this to a friend
Rated 5 out of 5 stars
Good quality product.
|
|
Posted 3 years ago. Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This fridge is spacious inside, but not too big in the outside. It fits perfectly in our small space and we are happy with the product's quality.
I would recommend this to a friend
Rated 1 out of 5 stars
Compressor breakdown in less than 90 days
|
|
Posted 3 years ago. Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator's compressor broke down in less than 3 months. Multiple Techs (from both Bestbuy Geek and Samsung) identified different problems - first motherborad, now the compressor. After the breakdown, almost 2 weeks having passed, this refrigerator is left unfixed. The time to fix is still left unknown. Each time the tech came, I have to ask for time off. It is not only wasting money but also wasting client precious time even within the warrantee period. Please make the technology mature before commercializing the product. The warrantee service is also very bad because it took too long (more than 2 weeks) to fix. Both manufacture and seller are not willing to exchange the product even in front of serious breakdown on this major part. I do not suggest the others to purchase this product
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Thank you for your review, MXU2022. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you with this.
  
  Here is the warranty coverage for the compressor:
  
  Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please see the link for details.
  
  https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA
  
  Please feel free to get back to us via the following options:
  
  1. Facebook Messenger: http://m.me/Samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
  
  When you message us, please provide us with this reference number (1145081555) to help our team pull up your information.
  
  Have a great day.
  
  ^Camille
Rated 5 out of 5 stars
Loving my side by side
|
|
Posted 2 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Read nice fridge. The water ice controls are very easy to operate
I would recommend this to a friend
Rated 5 out of 5 stars
Great purchase
|
|
Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great purchase fits perfectly in the assigned space
I would recommend this to a friend
Rated 5 out of 5 stars
Exelente and good
|
|
Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
excellent product and excellent seller, very nice , big refrigerator and very necessary. Thank Best Buy.
I would recommend this to a friend
Rated 5 out of 5 stars
E.Watters
|
|
Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best i have brought in the past 20 years ,Also the Salesman was great
I would recommend this to a friend