Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, and design of the 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator. Many appreciate its quiet operation, ample capacity, and effective temperature control. However, some customers have noted issues with the ice maker's performance and the brightness of the lighting, while others feel the refrigerator is not as fingerprint-resistant as advertised.
This summary was generated by AI based on customer reviews.
Refrozen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Ice maker is slow. Shelving is good. Nice drawer.
I would recommend this to a friendWorked for 13 months then compressor died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a fantastic and beautiful fridge for my small space in the kitchen, until the compressor went out 13 months after purchase, and my freezer thawed everything in it. I had the Best Buy Extended warranty (thankfully) and their guy diagnosed the compressor which was supposed to be covered by Samsung for 5 years after purchase. However dealing with Samsung was not easy. 15+ calls, chats and countless emails/texts later, they had no replacement option, only a refund. Then after I agreed to a full refund, they texted me they could only offer a partial refund! Even full refund does not cover lost food, new delivery/install cost, or haul away of old fridge. Samsung downgraded the refund to a smaller amount because they said they needed "proof it was a compressor problem" which the Best Buy Tech provided them on the phone while doing the service call. I had to argue my points to several Samsung reps. Many hours of my time and effort and 2 weeks later with no working fridge (if you get rid of the non working one before they refund you-you are default on the agreement and refund is cancelled), Samsung refunded the fridge. Now I have to find another brand and pay all the extras that come with it (install/delivery/haul away/new extended warranty- which is apparently a necessity with modern appliances). Nightmare, cannot recommend this fridge or Samsung appliances. Best Buy was great, I highly recommend their extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicheleC,
We couldn't imagine the experience you went through and are saddened that you no longer have the product. We appreciate you for choosing Samsung for your refrigerator needs. We would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator. Freezes food on refrigerated side. Stopped making ice consistently after 5 months. I’ve had 5 service calls and they have not been able to fix it. Samsung refuses to give me a refund. I got a defective refrigerator and instead of making it right they keep setting up service calls. Repair men keep telling me that’s they way this refrigerator works. Pictures of frozen eggs and spinach. Picture of all ice it made in 24 hr period.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, DeeDee.
We are here to provide you with details on how to prevent food from freezing in the fridge compartment and fix the ice maker.
This link will help you prevent items from freezing in the fridge compartment. You may also click the blue text (frost in the refrigerator) if the vents on the back wall of the refrigerator are covered in ice or frost.
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Here is the link to show you the few factors that can cause the ice maker not to work and how to get it to work again. You may click the blue words (replace the filter) if your water filter needs replacing for step 5, and the blue words (test button) to show you how to reset the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
To assist you in verifying if the ice maker is on or not for step 1 of the link above, please refer to page 33 of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
If you require further assistance with the repair and refund, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145793694) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Almost Eveything I Wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator/freezer checks almost all of the things I was looking for with sadly one terrible exception - a $5 LED light for the in door ice and water dispenser
I would recommend this to a friendCool fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps food cold, ice maker makes ice, looks great, nice and quiet!
I would recommend this to a friendDecent for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love how it looks. Like that it has an app. Hate that there is no light on exterior water / ice dispenser.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We thank you for your review and taking the time to do so. We welcome you to our family and thank you for choosing Samsung. ^Brad
Really nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine looking and the digital temperature gauge helps
I would recommend this to a friendGreat Buy through Best Buy Outlet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduling and delivery was easy to set up. Technician was polite and professional during installation. Arrived in good condition. Refrigerator works great.
I would recommend this to a friendSamsung..
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and excellent product no complaints yet very happy with it recomment I will buy..
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice affordable fridge. Cooling fast, quiet and great looking.
I would recommend this to a friend360 SB fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, good price, perfect dimensions for the kitchen
I would recommend this to a friendBest purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this refrigerator! Fits perfectly and looks amazing in my kitchen!
I would recommend this to a friendElba r
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge!! It’s big enough for my kitchen, it’s a nice and high end refrigerator
I would recommend this to a friendPerfect counter depth
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect counter depth for our kitchen. Fit like a glove. Food stays cold and fresher longer. Water dispenser is large enough to fill water bottles.
I would recommend this to a friendCompressor breakdown in less than 90 days
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator's compressor broke down in less than 3 months. Multiple Techs (from both Bestbuy Geek and Samsung) identified different problems - first motherborad, now the compressor. After the breakdown, almost 2 weeks having passed, this refrigerator is left unfixed. The time to fix is still left unknown. Each time the tech came, I have to ask for time off. It is not only wasting money but also wasting client precious time even within the warrantee period. Please make the technology mature before commercializing the product. The warrantee service is also very bad because it took too long (more than 2 weeks) to fix. Both manufacture and seller are not willing to exchange the product even in front of serious breakdown on this major part. I do not suggest the others to purchase this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, MXU2022. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you with this.
Here is the warranty coverage for the compressor:
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please see the link for details.
https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145081555) to help our team pull up your information.
Have a great day.
^Camille
Good quality product.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is spacious inside, but not too big in the outside. It fits perfectly in our small space and we are happy with the product's quality.
I would recommend this to a friendLoving my side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read nice fridge. The water ice controls are very easy to operate
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase fits perfectly in the assigned space
I would recommend this to a friendExelente and good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and excellent seller, very nice , big refrigerator and very necessary. Thank Best Buy.
I would recommend this to a friendE.Watters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best i have brought in the past 20 years ,Also the Salesman was great
I would recommend this to a friend
