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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 325 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Family Hub feature, describing it as wonderful and useful. They appreciate the spaciousness, smart features, and ice maker. The counter depth, flex zone, screen, and overall design are also well-received. However, some customers have concerns about the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 325 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigeratior in the market. It makes your kitchen looks very grand. I like the smart hub features. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this refrigerator so many features, good quality and very sleek fit in my kitchen!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Scratch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my fridge but it comes with a defect Mine came with a scratch I didn't want to complain because I wanted to wait longer because now everyone has to wait months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is amazing, just started to use it but already love the sound and the Alexa built in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I love it ❤️ Really big fridge , 2 freezers kind of small but definitely worth every penny !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More then wat i expected love the color great fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my refrigerator i only buy samsung because i love their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Best refrigerator in the market right now!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I love the style not so much the fridge space.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t have enough drawer storage. Only for vegetables and fruit. I’m used to having a drawer for my meats and cheese.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want to ensure that you maximize every space available on your refrigerator, LeannaV. We're here to help with the drawers of your Samsung unit.

      Below is a link for tips for an organized Samsung refrigerator for reference.
      https://www.samsung.com/us/support/answer/ANS00084845/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145169781) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Love my new refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator a month ago. It was the floor model so it was an "open box" purchase. I am so delighted with this refrigerator. There is plenty of room inside, and the shelving units that can change make it easy to maximize the space. The freezer is also bigger than I expected as usually bottom freezers are smaller than other models. I love the family hub, the fact that I can play music as I cook in my kitchen and the other tablet run apps that this refrigerator has. I love the ice makers' two sizes and they both come with scoops. There are so many other perks that this refrigerator comes with...I haven't gotten to use yet, but looking forward to seeing what the refrigerator can do.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    Exceeded our Standards

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to get a counter depth as our old standard was too big for our kitchen, although this fridge has less cu.ft it has been amazing. The design of this unit is great they planned it out well to make up for less space. We had no issues converting to smaller fridge.My whole family loves the beverage center, as well as the Family Hub. We can keep track of our menus, grocery lists and which foods are about to expire. The inside view is helpful for capturing pictures of the items we need so my husband knows which item is exact. We can leave messages and notes for one another and keep track of what events we have for the day. We have only had it about a month but we have no complaints with this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub, Ice maker

    Rated 5 out of 5 stars

    Much better than I imagined.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I'd use the Family Hub until I actually have it. Now I can't live without it!! I like the layout of the fridge, and it cools well and evenly throughout. The ice maker, with two sizes of ice cubes, is perfect. And the size (23 cf) is big for a counter depth, we can fit a lot more than what we did with our previous fridge (20 cf Bosch).

    I would recommend this to a friend
  • Pros mentioned:
    Family hub, Ice maker, Spacious

    Rated 4 out of 5 stars

    Handsome Design with Amazing Space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons more shelf space than we have ever had before with 23 cu ft. The color is really a Dark Grey. Only the Family Hub screen has a solid black area around it. The 2 lbs. of ice that it can make per day is plenty. The refrigerator stay colder than any I’ve ever had and the crisper is fantastic for vegetables. The new ice maker is a superb upgrade to the older Family Hub Refrig that had an ice maker that leaked water every time and cracked the bin with frozen ice. Now the ice is there ready to use anytime. Love the Family Hub for playing music while I cook and to check the weather/time whenever we want. One important note…Download the manual for easy use or place the icon to access it on the Family Hub in order to answer questions. Although I love the quick access door to get water, small cans of soda/juice and my coffee creamer I always have to remember to open the right door pull on the left to get to it. There are 2 door openings on the left door and only one on the right. Whereas the door openings on the top 2 French Doors are on the bottom, the bottom French doors open from the tops. The French Door on the left has two openings while the one on the right side has only one but YOU MUST not close the door on the left without closing the door on the right first! Otherwise it might break. Our Samsung Microwave that is next to the refrigerator opens on the inside right. So you can see how this might drive one crazy. So right now the Refrigerator is teaching us lots of wonderful ways of doing things and we are determined to learn them. By the way, “Hi Bixby” doesn’t seem to really have any information about the Refrigerator itself but is fantastic at Spotify, the Weather, and lot’s of fun for kids to experiment with.

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 4 out of 5 stars

    Wonderful fridge but…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love this fridge. It’s beautiful and sleek and the family hub is a great feature. I’m sure I don’t utilize all it has to offer but I can listen to music or look up recipes, among many other things. My only *complaint* and reason why I gave 4 stars instead of 5…. The ice maker. It produces two different sizes of ice which is wonderful. But instead of an ice maker that shoots ice straight into your glass, there are two perpetually full trays. There is a scoop provided with which you can scoop the ice. It looks really pretty (lots of oohs and aahs with this fridge) but more often than not, when you scoop ice from the front, some ice falls out the back of the tray, falling into the area below. I quickly scanned the reviews and I didn’t see anyone else mention this so maybe I’m doing it wrong? Or maybe I’m the only weirdo it bothers? It’s a minor nuisance and overall it is a great fridge so I would still recommend. I would just warn about the ice. And I love the beverage center. I love that there is a full pitcher of water on hand all the time, and also a water dispenser. It’s very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Smart

    Rated 5 out of 5 stars

    Samsung - 23 cu. ft. 4-Door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 23 cu. ft. 4-Door Flex Counter Depth Smart Refrigerator with Family Hub is a testament to Samsung's dedication to innovation and quality. Its stylish design, smart features, and spacious interior make it a top choice for those seeking a premium refrigerator that goes beyond basic refrigeration. While the price point may be higher than some traditional models, the added convenience and technology make it a worthwhile investment for those looking to elevate their kitchen experience. i love it , especially beverage center)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been perfect addition to our kitchen appliances in our new construction home. We like the flexibility provided in the 4th compartment between being a refrigerator and a freezer. Overall serves well for the space we need for family of 5.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Best refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase a month ago and it’s the best refrigerator I have ever purchase. Very sleek design. My kids the white board. They can draw or leave notes for the whole family to see. The combination of both big and small cubes is a plus. Very quiet not. Like other refrigerator that you can hear the ice cubes falling. Love the feature of the water jug. Comes in handy all the time. Very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    BEAUTIFUL *_*

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! I am replacing my older Samsung Family Hub four door refrigerator which had the water and ice on the outside of the door with this newer Flex Family Hub (the ice and water are now inside the refrigerator) ..... I just hope it will last longer then my previous refrigerator which died at 5 and half years (for the price I think they should last 10 years)

    I would recommend this to a friend
  • Pros mentioned:
    Family hub

    Rated 5 out of 5 stars

    I’m in love with my Samsung fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung fridge family hub I’m in love if you buy it you gonna love it, I watch my favorite YouTube videos when I’m cooking or cleaning the kitchen, listen to music, add my tings to do!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Nice with a few complaints.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is beautiful and functional, we love it. Would definitely buy again. Even though i do have a few issues with it. Plenty of fridge space, and love the way the space is laid out. Love the ability to move that one shelf out of the way. love the flex zone. Plenty of door storage. I feel like the freezer space is a bit smaller than I expected, not a major issue if you have another freezer, but if this is your only freezer you definitely can’t keep as much in stock. Absolutely obsessed with the dual ice maker. The speaker on it is nice and loud, the family hub screen is of course a novelty and doesn’t impact the performance of the fridge but it’s a fun addition, we and our kids all love it, and the screen is clear, it works with Alexa, i often end up using it to listen to audio books or podcasts while cooking, or to YouTube recipes. The beverage center is fantastic EXCEPT that pretty frequently the water pitcher just refuses to fill, and since that pitcher is actually one of the reasons I wanted this fridge, that’s an annoyance. I would also say be very careful when moving it because it scratches incredibly easily. Also definitely not finger print or smudge resistant so if you have little ones, be prepared to be wiping it down often. (We have the black color, so I can only speak for that one)

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Onitlike50, congratulations on your Samsung Refrigerator. I am so appreciative of your honest feedback. I will definitely be sharing your opinions with our design team. We welcome you to the family and are so grateful for you choosing Samsung. ^Brad Samsung

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