Customer Ratings & Reviews
- Model:
- RF23A9771SR/AA
- SKU:
- 6448512
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Family Hub feature, describing it as wonderful and useful. They appreciate the spaciousness, smart features, and ice maker. The counter depth, flex zone, screen, and overall design are also well-received. However, some customers have concerns about the warranty.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator highly recommended !!!!!!!!!!
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad to purchase it! Amazing. I recommend it.
I would recommend this to a friendsamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge. do recommend only issue is the hub app
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems good however there was a piece of plastic inside the freezer that was broken
I would recommend this to a friendGreat Fridge with one of the best design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great, the only reason I reduced a star is because the delivery experience wasn’t smooth
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t figured out all the bells and whistles but love this fridge so far
I would recommend this to a friendSamsung hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service great fridge for a very low price. Love Best Buy
I would recommend this to a friendDon't buy from Best Buy - otherwise, great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, highly recommend. Love the Ice trays and water serving station. 2 stars for Best Buy. Buy it anywhere else and I would give it 5 stars. Best buy missed their install dates 2 times and finally delivered on the 3rd one. No call prior to missing it - I had to wait on hold with support while they determined that in fact they missed the install and then rescheduled for several days out. they missed TWICE! Support is virtually useless - good people on the phone but they are helpless as everything is driven by a 3rd party system with no prioritization/escalation possible. You just get dumped into the queue. Buy elsewhere....
I would recommend this to a friendSamsung refrigerators need to revise door design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Samsung new refrigerators have a big flaw with their door design. Once open the door takes another about 3 inches on each side due to himge design that swings out and occupy that space. So if you wanted a clean counter depth and flush install into a wall cut out space either you have a big width open gap on each extra for about 6 inch gap. Or you have the refrigerator pulled out to accomodate the door hinge and panel that takes that 3 inches on each side. Bad design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Azerba,
We thank you for your input about the door design of our Samsung refrigerator models.
I will be sure to pass on what you have told me to our product team for current and future product development.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145110575 to help our team pull up your information.
Leo
Barely a year old and ice machine broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice tray broke and only release water into the container
No, I would not recommend this to a friend- Cons mentioned:Customer service
Looks Great but it stops there
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but terrible quality the water dispenser has broken 4 times the screen on the front has had to be completely replaced as it stopped working. Samsung customer service is terrible, so keeps food cold but the gadgets are not worth the headaches
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MyBuddyjoanthan,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 23 cu. ft. Smart Counter Depth 4-Door Flex™ Refrigerator with Family Hub™ & Beverage Center - Black stainless steel. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144396442
^Ross
It’s a Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connectivity is not good and family hub gets disconnected very often
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rohit,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your refrigerator to the app. We apologize for the inconvenience of having a hard time connecting to Wifi and the family hub gets disconnected very often. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link to watch a video on how to properly connect to SmatThings on your refrigerator:
https://www.youtube.com/watch?v=NaR7qoeV3WQ
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Set up your SmartThings:
https://www.samsung.com/us/support/answer/ANS00048957/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144296641
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Family Hub in black Stainless steel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting on replacement, product received damaged Other than that love this refrigerator/ freezer
I would recommend this to a friendOk, not worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What’s the fridge but the tech is not user-friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monica,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you find it not user-friendly. We made sure we have guides to help you regarding the settings and features of our product.
Please click on this link to know more about how to use SmartThings.
https://www.samsung.com/us/support/answer/ANS00086862/
You may click on this link as well for the web manual and FAQS.
https://www.samsung.com/us/support/answer/ANS00083932/
Also, you may use this link to know more about setting up your refrigerator.
https://www.samsung.com/us/support/answer/ANS00080242/
You may download this product's manual by clicking on this link.
https://www.samsung.com/us/support/downloads/?model=N0021709&modelCode=RF23A9771SR/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144355121
^Mila
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi-Fi board has fried, it’s very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GGDryer,
Thank you for reaching out and we hope that you are in good health. We are saddened to know that the wifi for the family hub had stopped working. The family hub does make things a lot easier with communication.
I have included the link below for Samsung's authorized distributor for parts and accessories.
https://www.samsungparts.com
Below is the general warranty coverage for your refrigerator.
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link below for the full warranty coverage for your refrigerator.
https://www.samsung.com/us/support/service/warranty/RF29A9771SG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208729
Leo
- Pros mentioned:Family hub, Smart
I Have the Model in 3 Homes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my refrigerator! So much that I have put it into 3 homes! I play music daily from my Alexa app, can make two different sized ice cubes simultaneously, can add extra fridge space and switch to extra freezer space on a whim, look at my favorite pictures on my screen, watch Samsung Plus tv on my screen, write grocery lists that stream to my phone, and the list goes on!! If you are considering this fridge pick this model over the other Samsung choices. It’s more expensive but the options are endless! You will be glad you did!!
I would recommend this to a friend Malfunction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the ideas of the family hub screening. However, as soon as we plugged it in, it turned the electricity breaker off immediately. We tried different outlet and it did the same. Our electrician strongly believed it is the fridge issue not the breaker. We returned it and exchanged to the one without the hub.
No, I would not recommend this to a friendBad brand experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barley got it but returning it. Doesn’t cool. Plugged it in but it’s not working! It’s at 69 degrees. Back of the unit is frozen! The pipes r literally frozen. I can see ice!
No, I would not recommend this to a friendGreat fridge - Great features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge and the hub. Really like the versatility of flex freezer. Also love the hub for having recipes up (rather than my phone). Can read the recipe from the stove, sink, and counter
I would recommend this to a friendUgh. Samsung do better!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator well enough but the icemaker sucks! The cheap plastic icemaker tray keeps breaking and you have to buy a whole new icemaker assembly when you only need a tray. Apparently Samsung is aware of this but is doing nothing about it. So if you like ice-stay away. I paid almost 4k and have no ice bites :(
No, I would not recommend this to a friend