Customer Ratings & Reviews
- Model:
- RF23A9771SR/AA
- SKU:
- 6448512
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are satisfied with the Family Hub feature, describing it as wonderful and useful. They appreciate the spaciousness, smart features, and ice maker. The counter depth, flex zone, screen, and overall design are also well-received. However, some customers have concerns about the warranty.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Smart
Best fridge bar none
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator ever! Does everything including pictures, pandora, memos, photos, ring video, television, etc. My family loves it and it was worth every penny. App allows you to see what you have in the fridge real-time, do you know what to get while you're at the store. Not to mention the weather and calendars.
I would recommend this to a friend - Pros mentioned:Ice maker
SS Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, keeps cool, and ice maker works great
I would recommend this to a friend - Cons mentioned:Warranty
Not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recoment this fridge. From the beginning the monitor was not functioning well. Resetting worked couple of times untill the warrant expired and stoppped workiing completely. Now samsung charges arms and legsmfor the repairs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, GrachB.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145782230) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
No complains so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is great but the warranty sticker on the top right is very difficult to remove without damaging the finish.
I would recommend this to a friendBuyer Beware!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this unit a zero, I would. I purchased the unit from Samsung in Nov 2020. In was installed Dec 2022. It failed Feb 2022. Diagnosis was a sealed system failure. It is supposed covered by a 5 year warranty. I am an insulin dependent diabetic and I have been arguing with Samsung for over 113 days for a refund. Consumer Reports does not recommend buying Samsung. There is a class action lawsuit over the ice maker. Check Facebook for all the people who have had problems with Samsung. Save yourself a lot of potential grief. Do not purchase a Samsung Care+ extended warranty. It is not a policy from Samsung but a third party provider. Beware. Do Not Buy Samsung!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We would like to know more about what transpires with your Samsung refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145560681) to help our team pull up your information.
Have a great day.
^Camille