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Customer Ratings & Reviews

Samsung - 23 cu. ft. Counter Depth 4-Door Refrigerator with Cool Select Plus - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 770 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
warranty
  • Rating: 1 out of 5 stars

    ICEMAKER FAILED JUST OUT OF WARRANTY!

    Posted
    AJinA2

    Purchased an entire suite of kitchen appliances, 50% are failing. The ice maker quit working within 30 days of the warranty expiring. Microwave: model # ME21H706MQG is failing, it's making a terrible grinding noise when in use. It still manages to heat but it sounds like it's dying.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware!

    Posted
    LFinMO

    We bought all new Samsung appliances in 2015. The microwave quit working one month after the warranty expired. The repairs were going to cost $500, a new microwave was $450. Now this refrigerator water filter mechanism needs replaced. I have never had so many issues with appliances. Check online about this refrigerator, the water filter housing frequently needs replaced just a couple years in. Be warned!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Junk Junk

    Posted
    Samsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The ice maker has been absolute junk in this refrigerator. It has never made ice correctly and right about the time the warranty runs out it quits completely making ice. Samsung sent out a repair guy that said they are all like that and that all he could do was cut off this small plastic piece in the ice maker. Nice fix!! NOT.......It still will not make ice. Very Very disappointed in what I thought would be a great appliance. many other reviews online from other unsatisfied customers with the exact same issue.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Front Door is Peeling away

    Posted
    SMCOakland

    Purchased exactly 12 months ago and the front door started to peel away. We are an older couple, no children household. Samsung considers it "cosmetic" so it not covered under warranty. Purchase at your own risk if you want 3/4 of your refrigerator black stainless after one year. Here's the conversation I had with the Samsung representative. Riwaj G (Samsung Agent)(09-24-2018 09:12:22 PM) I understand that the front face of the refrigerator is peeling, correct? User (09-24-2018 09:12:35 PM) correcy User (09-24-2018 09:12:38 PM) correct Riwaj G (Samsung Agent)(09-24-2018 09:13:47 PM) In this case, service will be the best option for us. Riwaj G (Samsung Agent)(09-24-2018 09:14:02 PM) Help me with your area zip code. User (09-24-2018 09:14:08 PM) 94611 Riwaj G (Samsung Agent)(09-24-2018 09:14:22 PM) I will help you with the nearest Samsung authorized Service Center contact details. User (09-24-2018 09:14:48 PM) is there a warranty on it? I purchased it 12 months ago. This is clearly a production problem User (09-24-2018 09:15:07 PM) No one expects the front of their refrigerator to peel away Riwaj G (Samsung Agent)(09-24-2018 09:15:32 PM) Peeling is considered as the cosmetic damage and it will not cover under warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware. Do not buy this. Research first

    Posted
    Beware
    • My Best Buy® Elite Member

    Please do some online research before you make a decision to buy this fridge. I would suggest you DO NOT BUY IT, but if you decide to (overall it's a great fridge), and I never get warranties myself because I've never needed to use one, I STRONGLY SUGGEST you get an extended warranty with this. You will find numerous complaints, etc. specifically regarding the ice maker on this fridge. You will even find info about a class action law suit over it. I never leave reviews because my wife and I've a 5 year old and an 8 year old and are too busy to even find time to clean the house. The only reason I'm writing this is because I'm currently online trying to figure out how to fix my fridge. I always do research before I purchase something, including checking reviews, which I typically take with a grain of salt on an individual basis. I feel it's better to gather as much info as I can based on professional reviews, reviews from owners, etc. and then make a decision. I did that with this fridge and I've been perfectly happy with it until recently, as I'm sure most reviewers have. We purchased it in April 2016 and had no issues with it at all until summer 2018. As I started my research, I quickly found out it was a rampant issue, regarding the ice maker, and that it seems to fail not far beyond the warranty date. That's exactly what happened in my case. You will find that people have had their's repaired numerous times only to have it continue to fail. So now I'm off to try and figure out why there is a fan running continuously since we turned the ice maker part off...

    No, I would not recommend this to a friend