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Customer Ratings & Reviews

Samsung - 23 cu. ft. Counter Depth 4-Door Refrigerator with Cool Select Plus - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 769 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 2 out of 5 stars

    Great Looks, but some issues

    Posted
    1111

    I bought this in October 2015. Love the looks, but here are the issues: 1. The ice maker is ridiculously small and it takes a long time to rebuild the ice. If you are a family of 2 there should be no problem, but I hate this for my family of 6 with soccer water bottles being refilled daily I have to go to my basement refrigerator every day. 2. Ice maker drips. Because the ice tray is located in the fridge and not the freezer it drips! 3. It makes a ticking sound. I am calling for repair now. Overall, my wife hates this refrigerator. I love the looks but wish I bought something else. $3000 is a lot of disappointment.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks great! Life Short.

    Posted
    CountryGirl
    • My Best Buy® Elite Member

    I fell in love with this fridge! It looks great! It is BIG! The four compartment configuration is very convenient. It is a little noisy and the icemaker is only fit for a few glasses of ice. The first fridge delivered in 2015 didn't work. The second fridge delivered has worked for two years. It now keeps food between 50 to 55 degrees. Second attempt to fix it is coming up. We have to wait for more than a week for the second repair appointment. If you have to have this fridge: buy the longest maintenance agreement offered, it also comes with a food loss claim provision.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Junk Junk

    Posted
    Samsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The ice maker has been absolute junk in this refrigerator. It has never made ice correctly and right about the time the warranty runs out it quits completely making ice. Samsung sent out a repair guy that said they are all like that and that all he could do was cut off this small plastic piece in the ice maker. Nice fix!! NOT.......It still will not make ice. Very Very disappointed in what I thought would be a great appliance. many other reviews online from other unsatisfied customers with the exact same issue.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many Problems

    Posted
    MichaelSean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I would not recommend this product. I must admit I love the product itself and the versatility of it but it had way to many problems. In the first year I had it service 4 times for the same problem (the ice maker would stop working and freeze up). Samsung agreed to replace the unit which I was very happy about because I really like the 4 door concept (I don't like the Freezer Drawers) I received my new one and in only 2 1/2 months the bottom section went out. I now have a different brand and I am happy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great idea, bad execution

    Posted
    Patrick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This refrigerator is a great concept! I bought it because having the flex zone allowed us to have a "kids" fridge which was convenient. Everything worked great except the tiny storage shelves on the top left door and the unbelievably loud gurgling noise it made almost constantly. Some people might not have an issue if you live in a loud household (like mine usually is with two kids running around) but when it's quiet and we're trying to watch a movie or something, it's almost unbearable. Had to return the thing because of it!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good fridge. Good concept. Terrible ice maker.

    Posted
    Fixitguy

    With the exception of the ice maker, this is a pretty good refrigerator. Convenient, functional, and attractive. Unfortunately, the ice maker clogs up, turns into a frozen lump of ice, and quits working about every 6-8 weeks. Need to forcefully remove the drawer and then chip out the frozen lump with a long knife to get it working again. Disappointing design failure for an otherwise excellent appliance.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Gurgling sound irritating

    Posted
    WacoMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This refrigerator gurgles - kind of like the refrigeration system is has some kind of percolating going on by how it is designed to cool. I have a quiet home (no AC noise, etc) - primarily in the morning when these is no other background noise I find it irritating. The GE Profile it replaced (moved to laundry room) has no perceptible sound. Performance is fine otherwise.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Refrigerator OK

    Posted
    Rusty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Samsung refrigerator has some nice features but the available shelving configurations are extremely limited. Hard to store all your food especially tall items such as milk. Automatic ice maker consumes too much of the refrigerator storage space. There isn't a butter compartment or area for a butter dish.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worst Ice Maker

    Posted
    decentmelody

    Besides just being loud, the ice maker clogs every few days and you have to defrost it and start over. There's not a lot of places to organize. you can't fit a whole lot in the doors on the left side. I do like the drawers in the freezer.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello decentmelody. It's good to know that you like the drawers in the freezer, and we look forward to providing a solution to this. Here is a link: https://bit.ly/2yMOouM that could help you determine the normal and operational sounds on the unit. Also, to prevent the ice maker from clogging follow the steps on this link (https://bit.ly/2NhwBlD) If after performing all of the steps frosts still forms in the ice bucket, I'd recommend contacting us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7 3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- Samsung. ^Gaby Samsung

  • Rating: 2 out of 5 stars

    Problems with door latch mechanism.

    Posted
    TedV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Three units were delivered to my home. All three had door latch problems. All units reviewed at local stores did not exhibit problem! Is this a bate and switch issue. Delivery and service people were outstanding, but could not eliminate manufacture's defect.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    nice design but very noisy

    Posted
    sport40
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the looks of this frig and the ease of use . Just hate the noise it makes. Samsung service people would not even come out to check it out they just said that the way it is, live with it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ice maker too small and Freg is too noisy!

    Posted
    1stSamsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Somewhat disappointed, the Ice Maker's capacity is too small, lots of finger prints and this thing is so loud....makes all kinds of water noises. Not sure if other brands are any better.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great fridge, but...

    Posted
    Cobalt
    • Verified PurchaserVerified Purchase

    Great refrigerator, but it is NOT standard height. I'm in the awkward & expensive situation of having to remove & recut the cabinetry above the space where the fridge goes. Not fun. Not cheap. Not acceptable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too small

    Posted
    Sonya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Looks great but not enough space for our family. The icemaker was a headache, never produced enough ice and it wasn't used often. Had to return it for a Maytag with which I am very pleased.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    have concern

    Posted
    cujo05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    so far micro view runs very loud the dispenser on the ice maker runs dispense very slow and the glass top stains very easily the dishwasher stays wet after full cycle not very happy

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok

    Posted
    OBDF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I would not buy a four-door unit again . I would only buy the side my side unit .

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Freezer did not work.

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase

    Very disappointed with the fridge. Will stick with Samsung TVs, not ready for prime time production of refrigerators.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice looking but..

    Posted
    5150
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Storage space is not well designed. I’ve maker cannot keep up with family of 5

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there, I understand your point, and let me help you get an optimal ice production of your refrigerator. Click here https://bit.ly/2u7Rggw and read below the "Troubleshooting: Low Ice Production" section to find the steps you can perform in this case.

      ^Jefry Samsung

  • Rating: 2 out of 5 stars

    Noisy

    Posted
    Ddmadc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Makes a bubbling noise when running that is quite annoying. Otherwise, it's a nice fridge.

    No, I would not recommend this to a friend