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Samsung - 23 cu. ft. Counter Depth 4-Door Refrigerator with Cool Select Plus - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 762 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 37 Reviews
  • Rating: 3 out of 5 stars

    Not worth the price tag

    Posted
    Pugslee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's beautiful, there's no disputing it. However.... I've had it just over a year now. The ice maker stopped dispensing about three months in because the ice melted and stuck together. We chipped away at it, and it happened again, but we couldn't force the dispenser open. We didn't have ice for months, not until summer was over. It's placed in a bad area, right at the top of the fridge, so every time you open the door, it warms up. It's not fingerprint proof. I'm wiping the outside constantly. And the handles are hard to clean because of crevices that collect dust, crumbs, debris. To end on a positive note, I love the fact that one side of the freezer converts to fridge storage. Really convenient, but not worth THAT much money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice maker problems

    Posted
    Michae1duc
    • My Best Buy® MemberMember

    A little over a year into owning this model, our refrigerator has started developing the common ice maker problems that resulted in a class action lawsuit against Samsung. Ice doesn't fully freeze, causing the ice maker to stop working. Defrosting with a hair dryer helps, but I'm afraid based on others experiences that ours will eventually lock up and burn out the motor. Otherwise, this is a nice looking shallow counter depth refrigerator. The inside has a nice mix of adjustable shelves and storage, and our only real complaint has been the ice maker not working. Buy the extended warranty, or plan for the possibility of repairs in the future.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but could be better

    Posted
    Pando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the fridge due to the french bottom doors. Can organize alittle better rather than tossing it in on a pull out. Works good but my 3 year old LG french door (no water hookup) was alot quiter. Obviously the water and ice maker create noise when its dropping ice inside but just in general i hear a fan running or something most the time. If i wanted to be picky, there it is. Other than that, it works perfect. One issue that i believe is with all ice dispensers on any fridge...no matter what, you always get at least a little crushed iced in your normal dispensed ice. It sucks, i dont like little ice pieces floating in my cocktails. The bottom french door i made a fridge and it saves alot of space, as i put all my drinks in the bottom right. So think about all that extra room up top.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Kind of noisy

    Posted
    Clipperz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I didn't want to buy a Samsung fridge because of durability concerns and the reviews that describe the noise issue. Despite my concerns, I bought this fridge because it's the only one that has a 4 door configuration. I don't like French door fridges with freezer drawers. You have to dig and dig to find your food. And the freezers on side by side fridges are always super skinny. This 4 door set up is awesome! The freezer layout is efficient and allows you to find items easily. The fridge looks great and it works well. But the materials are kind of cheap and it does make noise ALL THE TIME. It turns on way more than my less efficient 12 year old fridge used to. It's not crazy loud, but it's loud enough that you'll notice it. And I also get the gurgling noise. If you don't mind French doors with freezer bins or side by sides, I would stick with those.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Fridge (But it's not stainless)

    Posted
    24Ant24
    • My Best Buy® MemberMember

    We've had this refrigerator for about 6 months now. My biggest gripe is magnets don't stick to the door. As it turns out this fridge has a stainless steel "look" but it's not stainless, or even steel for that matter, so magnets don't hold on. The lighting inside is great. The 4 storage doors are great. We use the bottom right compartment as a full-time freezer. I was concerned about the loud ice maker but it's not very loud and it hasn't been an issue for us. The noise one hears is the occasional piece of ice dropping from the maker into the basket inside the door.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice fridge but makes annoying noise

    Posted
    SalmanM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read the reviews before buying it and noticed that people complained about bubbling noise. However, I liked the fridge so much from outside that I still decided to buy it. That was a mistake. It makes loud bubbling noise. It does not happen all the time. However, when it happens it is very annoying. Unless you have a TV on nearby, you will notice how annoying this noise can be. Otherwise, it is a nice looking fridge and it looks very elegant. It is spacious enough and fits very well in narrow spaces.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointment

    Posted
    schurbet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a very expensive refrigerator and the options for counter depth are limited. It is impossible to keep clean, EVERY fingerprint shows and it is difficult to clean without streaks. The ice-maker is not great either, it takes a long time to fill up a glass of ice. But it hasn't run out of ice yet, so that is good. No meat/cheese drawer and the veggie drawers are small. We haven't used the bottom right quad as a refrigerator yet but I think this will be good for holidays.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Phantum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We’ve had the old school top freezer and the side by side. We wanted more space. The French doors are great and the 4 doors are a cool thing. Freezer space isn’t the greatest but doesn’t allow you to over fill and forget about things. All four doors doesn’t have a lot of shelf door space. The option to turn the 4th door into a fridge or freezer is nice but we’ve only used it for a freezer. Last thing is the ice maker compartment doesn’t hold a lot of ice. So if it’s a hot day and you have a small amount of guests over you’ll run out of ice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridge except for ice maker

    Posted
    DoctorStinky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have owned this refrigerator for one year. Second one installed by Best Buy, first one was a lemon and was broken at start up. Very good organization, love the options for the flex space. We use it as a fridge for drinks, snacks for kids, etc. Only complaint is the ice maker is a dud. It freezes up and stops working, it is slow to produce ice, takes forever for ice to be dispensed, the crushed ice feature only breaks ice in half at best, and when it freezes, the motor makes an annoying buzz.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    practical

    Posted
    Ramona
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We like the new fridge, but as the other reviewers say, it is a bit noisier than the LG that we have just replaced. Also, one of the doors makes an awful noise; we suspect it was not installed properly. The water dispenser is a favorite! We would have liked a larger fridge area and smaller freezer. Much of our freezer is empty, and we don't have enough space for our fresh food at the top.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good fridge overall

    Posted
    Daculamom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this fridge instead of the LG French door because I did not like the idea of having all my frozen stuff in one drawer. This fridge is a little loud and small in the inside. It is very sleek and has tons of organized freezer space. I like the idea of having less freezer and more fridge option. I like it that does not have any handles poking out. It is kind of expensive I would have liked to pay about $2k not $2699.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Black Stainless Coating Disappointment

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love the refrigerator itself HOWEVER was NOT aware of how EASY the black stainless coating scratches & completely comes off! Samsung customer service was NOT willing to do anything about it and having the fridge less than a month, we now have 2 good size spots where the black stainless already wore off! EXTREMELY disappointed in the coating and wasn't aware it was a thin coating!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor Ice Maker Design

    Posted
    Lola
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The actual refrigerator was great but the ice maker failed numerous times and was replaced three times. We are huge ice users so this was a problem for us. We use ice every night so we finally exchanged it for a KitchenAid and so far are happy with it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    ice maker is horrible

    Posted
    pualla
    • My Best Buy® Elite MemberElite Member

    this unit does not make enough ice for two people to be home on a Sunday. Purchase last September. I love everything else. it works great. NO ICE, so sad:(((((((( now I need to run out to 7 11 to buy ice. after spending the most amount of money I have ever spent on a Refrigerator.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Icemaker is weak link

    Posted
    Bass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The flexibility is great. Have a freezer in the garage, so I use three doors for fridge. "But", The icemaker has been repaired 4 times in two years. Got exchange and icemaker broke after one month.Thought the first may have been a lemon. We'll see????

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Think Twice if you need more space

    Posted
    Geekapplelover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am happy with a new modern look in my kitchen but the unit is noisy, it makes a bubbling noise, tech came and checked said it was normal. I guess I was used to the layout of the old fridge because this one seems much smaller in terms of space in the fridge. I thought it would actually fit more but I thought wrong.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Semi-Pleased

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am pleased with the refrigeration & freezer itself, however, the black stainless I am extremely unhappy with....the black stainless apparently is a COATING, which I did not know and marks VERY easily. I've had it for 2 weeks and already have 2 marks where the black stainless has come off!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Should be a recall on this item

    Posted
    beardie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have place service call on refrig due to annoying noise. Was informed that this is a common complaint for this style and will need replacement parts. We only had item less that 1 month. Hard to get service person to come out since under warranty. Very unhappy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice looking

    Posted
    nljaxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The refrigerator has a nice and modern look. However, the ice maker stops making ice every couple of weeks or so. The only way to get it to make ice again is to turn it off for a day or so and then turn it back on.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice finish but fragile front face

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought the black stainless finish so that it would stay clean but the black paint is very fragile. Already marks on the front and no knocks or bumps so disappointed given such a high end price tag.

    No, I would not recommend this to a friend