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Samsung - 23 cu. ft. Counter Depth 4-Door Refrigerator with Cool Select Plus - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 763 reviews

90%
would recommend to a friend

Pros

Cons

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  • Rating: 4 out of 5 stars

    Excellent and would recommend to a friend

    Posted
    ChuckS

    This review is for the Samsung counter depth refrigerator model number RF23J9011SR/AA. We've had this refrigerator for about two weeks. Overall, we absolutely love it. We are a family of 4. We do not stock up on food. We tend to shop several times a week as we live very close to a grocery store. So the counter depth design not only looks great, it has plenty of space for us. So much so, that we have yet to come close to filling it. I believe it would be fine for families of our size that tend to stock up. The refrigerator section is wide and shallow keeping everything within easy reach and view. Hopefully this will cut down on forgotten leftovers hidden in the back that come to resemble biological experiments. The ice maker makes ice cubes at a rate that is on par with every other ice maker on the market including Sub-Zero (I'm getting about 160 cubes/day). The French door freezer design was my #1 reason for purchasing it. Each side of the freezer has two good-sized pull out drawers, a top pull out shelf and shelves in the door to keep everything organized. Each side of the freezer can be set to a different temperature. We use one side as a standard freezer for things like frozen veggies. The other side we set to "Soft Freeze" and use for meat, fish, and sandwich meat. The food doesn't freeze solid, but is kept really cold and fresh! So we gain more refrigerator space as we don't store any meat in that section. I love not having one, giant freezer drawer so that I don't have to bend over and dig for frozen food. Freezers with one big drawer also collect debris on the bottom: crumbs and hair. Yuk! There are a few, minor annoyances that, all tolled, keep me from giving it 5 stars: First, the doors are not smudge/fingerprint free and require frequent wiping. Secondly, the recessed door handles, while they look stylish, are a bit of a pain. You can't grab them naturally with either hand. My 10 year old son was the first to point this out. You either have to open the right door with your left hand and vice versa or you have to twist your right hand with your thumb pointing down to open the right doors and similarly with the left. Third, none of the drawers pull out far enough. They all have a stop which I feel is too short. Lastly, and this one is very very minor, while it is generally very quite, it does emit a gurgling sound on occasion. I know for sure that it is not the water line because it made that sound before we even hooked it up. To address some issues I've read about in other reviews (from many different sites) Issue 1) "It only lasted a year and a half.": 2015 is the first year this model was released and there were no previous versions of it. So these reviews must be for the non-counter depth version of this model. The /AA in the model number indicates country of manufacture which is the USA. So the AA is not a version indicator. Issue 2) "The outside sweats and drips water all over the floor.": The manual clearly states that if this happens, turn off the "Energy Saver Mode." This could happen in humid environments. Issue 3) "Ice cube making rate is slow.": There are several issues here clearly addressed in the manual. First, upon installation, it may take several days before it makes ice cubes at its normal rate. Secondly, the rate is dependent upon the temperature to which you have the freezer set. Initially, our freezer was set to 0 degrees Fahrenheit and the rate was slow. I set it to -2 and am getting a rate of about 140-160 cubes per day which is the same as every other refrigerator on the market. Issue 4) "You can't pull out the ice maker bucket to access the ice cubes en bulk." This one is just not true. Maybe they didn't pull hard enough or they are talking about a different model.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge

    Posted
    Andy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am writing this review 18 months after having the fridge delivered. We are a household with 3 kids 5 and under, and this fridge has been great for our family. The best feature is being able to have the lower right section set to fridge temp, because we can keep kids waters and fruit in there so they are accessible by the littles without help. The fridge is beautiful, and it's spacious enough to hold everything we need. Like other reviewers have said, we ran into the ice maker problem one time. It froze up and stopped producing ice. Other reviewers have mentioned needing to thaw the whole unit for 24+ hours, but all we did was pull out the ice bucket to allow the fridge temp air to thaw the frozen ice. It only took a few hours. Annoying yes, but not that big of a deal. That's the reason for 4 stars instead of 5. About a month ago the top section of the fridge stopped maintaining temperature. We called Samsung, were told they needed to send out a service tech to diagnose the problem at a cost of $185 since we were out of the 1 year general parts/labor warranty. The tech diagnosed the problem as a refrigeration system problem (covered by the 5 year sealed system warranty), so we didn't have to pay anything (not even the above mentioned $185). 3 separate repair visits later (still at no cost to us), we still didn't have a working fridge, and they wanted to schedule one more repair. I called Samsung again, simply asked for a replacement instead of further repairs, and two days later Best Buy contacted me to work out the delivery of the new one and pick up of the old one. In general both Samsung and the service company were both professional, and as long as I stayed actively involved (followed up if necessary) the process has been smooth (although not exactly quick). In general, this is a great fridge, and I am satisfied with how Samsung handled the repair/replacement process. I wouldn't hesitate to purchase another high end appliance from Samsung in the future.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello, Andy. Thank you for your kind words and detailed review. Samsung values our customers' feedback and we're happy to hear that you've had such a positive experience. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Good machine with a few caveats

    Posted
    reasonable
    • My Best Buy® MemberMember

    The fridge works great and fits nicely in the kitchen. The temperatures are constant and indicated on the door. The fridge has a good amount of space. I like the French doors and the freezer compartment which is easy to access most everything without digging in though the top portions are shelves instead of drawers. The cons for the fridge are small but I do wish I had paid closer attention to them before as I might not have chosen this machine: No bin for meat/cheese (unless I turn the extra lower section into a fridge). No spot for a butter dish. There is not that much space for things in the doors and one can't adjust those shelves. The left side compartments are completely smooshed by the ice maker and pretty useless in terms of space. The right side is tight for all the taller type sauce bottles/ juices that I have. The shelves in the main fridge are adjustable but it's not that practical to change things from originally configures. But the current configuration really doesn't fit juice cartons that well. I'm still getting used to a smaller fridge and a French door type and haven't quite figured out the best arrangement for things. The slide shelf sounds great but in practical terms you really don't want to give up any space. It's not that big a fridge. Finally, and I knew about this from other reviews: the fridge gurgles and bubbles when the compressor turns on. It's much louder than the "quiet" rating given by Consumer reports. Luckily it's not all the time but when it's gurgling, it's annoying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge, Horrible Ice Maker

    Posted
    PollyE
    • My Best Buy® Elite MemberElite Member

    We've had this fridge for about 4 months, and it has a lot of 'pros' for me: I love how it looks, and it doesn't show fingerprints too badly. I love how the handles are recessed which also reduces fingerprints. The shelving is great, and the drawers open far and well. One of the best features is that the lower right compartment can be used as either a freezer space or as a refrigerator space - we don't freeze much, so the extra fridge space is great. The water and ice dispenser are well positioned and don't splash or splatter, and It is pretty quiet. Now about the ice maker... it is horrible. Just horrible. It has a small capacity and is slow to make ice. The 'grinder' is super weak and really doesn't work for crushed ice. The worst part is that it has frozen up twice since we bought it. I had to thaw/chip the frozen chunks that blocked the water flow and then wait about 30 hours before there was ice in the bin again. So overall I love it, but we will probably be buying a countertop ice maker to compensate for the seriously crappy one in this Samsung.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hi Polly, thank you for taking the time to leave this review. I have some information about the ice maker that may help you out. Here is a link that will help you get the most out of the ice maker: (http://www.samsung.com/us/support/troubleshooting/TSG01001015/). He is some information about the ice freezing together: (http://www.samsung.com/us/support/troubleshooting/TSG01001688/). ^Michelle Samsung

  • Rating: 4 out of 5 stars

    Love this Fridge!!

    Posted
    Irish
    • My Best Buy® MemberMember

    I had looked at this Samsung model and read the reviews before finally buying it and I both agree and disagree with some of the recent reviews I read. We have an open plan kitchen /family room and do not hear the fridge running at all except when first installed and hearing the ice maker initially making the ice as is normal in any make fridge!! It is a VERY quiet fridge. We are retired so wanted the counter depth and it is adequate for us and fits perfectly into the space between cabinets. Looks so smart!! A big draw back for me is that this particular model does NOT have a dairy drawer that most french door models have. You can buy the same fridge in the Chef model at a hefty $2,500 more with all the bells and whistles and it includes the dairy drawer or use the lower freezer right side as a fridge instead as an option in this fridge but takes away from freezer space. Something else we encountered was that the hinges on top of the fridge are large so if you have cabinets above the space you are using for it the fridge will only go in about 3/4 way unless there is adequate head room. We had to plane of 1/2" across width to push it all the way in. I had read in other reviews about leaving extra 2" each side for allowing the doors to open which we knew would work for us but never considered the height which was the problem!! Best Buy were helpful with all our needs and delivery was fast and efficient.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks Great and Boasts Extra Features

    Posted
    CookinGood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge is sharp looking. From day one I used the bottom right panel as an additional refrigerator instead of a freezer. It is very convenient. The counter depth size looks good in my kitchen but be warned, it’s limiting in cubic feet. The features such as cool select and the door alarm are good for our needs. Also I’ve used the power cool after the door has been opened for long stretches - groceries and cleaning. That’s a great feature. After only a month I had a spill that dripped in the glass shelving and had to call Samsung. One hour later on the phone learned one row of shelves could not come out. This is an issue for me, as I am used to constantly cleaning the fridge and shelves. Perhaps I’d have chosen another model had I known. I still think they can be removed but I don’t want to risk breaking the plastic clips. Will keep trying to call Samsung for help and maybe can get an answer. Overall a pretty product which fit nicely and in my space .lots of extras... that was a big reason to buy it. Also it’s taller than most so measure your space before buying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful, Well Designed Fridge

    Posted
    TCinSD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This review is mostly for usability/function and appearance. We have only had this fridge for a month, so durability/wear and longevity have not yet been tested. This is a beautiful fridge was a nice finish (Black stainless). No problems so far with scratches or fingerprints, but we also have stopped putting magnets on our fridge because we are afraid of the potential damage to the finish. The LED lights are nice looking, the display is elegant, and overall, its a very spiffy looking fridge. The side by side freezer design is very nice and convenient. It's a lot easier finding items in the freezer (compared to the drawer designed). The convertible 4th compartment is a nice convenience (but we haven't changed it to function other than a freezer so far). Ice cubes are a little on the small side. We did lose a little storage space going to this fridge from our previous side-by-side fridge. But the French door design is great! The storage on the left door is a little small (to make space for the ice machine), but there is still plenty of shelving and door space for our family. I read reviews complaining about the gurgling/bubbling noise. The fridge does gurgle at times, but it is not loud. It doesn't both us. Overall, I'm very happy with our purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Refrigerator (One of Con Rprts best rated)

    Posted
    TrustbutVerify
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you only knew what I went through just to get a refrigerator into my house since the width of my outside stairs and railings are only 29 inches, and stores now use outside vendor for all deliveries who don't often think about solutions to what appear to be barriers. Once inside, this model is much better than average and has a great look. Love all the special features it has, especially the feature that allows the bottom section to switch over from a freezer, to a chiller, to a refrigeration unit. The only negative comment is that this particular refrigerator's vegetable compartments are not large enough. There are at least two versions of this refrigerator - the model I purchased and another version that sells for $5,000 (it has an all aluminum and silver coating inside the actual frig). Both models are among the best rated refrigerators by the well know "Consumer Reports" magazine. Hope this helps someone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice looking fridge

    Posted
    Twilhite
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We decided it was time for an upgrade and purchased a refrigerator, range, and dish washer. The refrigerator is a nice looking appliance. It's pretty large. It’s a 4 door refrigerator and a nice feature is you can choose the bottom right hand side as either a refrigerator or a freezer. Since we have 2 other freezers, we chose to use it as a refrigerator. There is quite a bit of room in this appliance as well. I am, however, amazed at how LOUD it is. I can be in the living room and hear it plainly. With the amount of money we spent on this thing, I would have expected it to be quieter than the 20+ one we got rid of but no. The water and ice in the door was something I was used to and wanted again. The water is filtered and changing the filter is a breeze as its right up front where it is accessible. I don’t know if other refrigerators are like this but it is very s l o w when it comes to dispensing ice. Perhaps I don’t have the patience I used to have but it seems to take forever to fill a normal sized water glass. Other than it being loud and slow to dispense ice, I like the fridge.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Only one flaw

    Posted
    AncientMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For the most part, this fridge is top notch. I upgraded from an older french door fridge with chest freezer. I hated the disorganization of the chest.. Not to mention to accumulation of crumbs in the bottom. This has the cleanliness and organization of a side by side, yet still has the large item capacity in the fridge. The only flaw is the convertible lower right area. The panel should at all times post the light showing what temp or phase it is set at. The panel does show this info, but only when you pop it up. The tech had set it to soft freeze and I didn't know until the next day when my stuff wasn't completely frozen. I could see this might happen from time to time.. An unhealthy surprise. Oh.. And I suppose with time, it's best that I'm not opening the whole freezer at once, so less cold air escapes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quite a beauty

    Posted
    Jaymgee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Striking appearance with the 4 doors and recessed handles. Perfect fit for my kitchen. One point to remember is that the doors bow out about an inch. So if your clearance is tight, take this into consideration. Love the drawers in the lower freezers making organization much easier that typical lower level freezers. The ice maker is the only noise we hear, and only when the ice drops into the bucket. Very quiet compressor. My only negatives are the lack of a Sabbath Mode to keep the lights off when opening the doors, but our sales person helped out by demonstrating the use of removable magnets to prevent the switch activation. Finally, you cannot place a cup in the cold water dispenser. It will not balance. You must hold the cup since the stream of water shoots backwards. One final note was the first class service from BB for sales, installation and post sales questions..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful styling, cools well

    Posted
    Krissy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The first time I saw this fridge I fell in love with its looks. I loved the idea of the convertible freezer and how easy it is to organize frozen foods with the pullout drawers. After buying it and delivery I had a few reservations. 1. The doors need 2 inches clearance on each side, which makes it look less built in. My old Kitchenaid fit very snug in the space and it looked like a built in fridge. The door hinges are a bad design and swing the doors out to the side too far :( 2. There is a constant water gurgling noise which sometimes gets very annoying. Other than the water gurgeling noise the fridge is very quiet. It cools very efficiently. I came very close to returning it because of the doors and gurgle and was considering buying another Kitchenaid instead. But in the end I decided to keep it. I just love the way it looks in my kitchen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good counter depth refrigerator, with some issues

    Posted
    Marty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Counter depth refrigerators are, by their nature, limited in usable space. This refrigerator provides more usable space than most counter depth refrigerators, but could still do better. In particular, some of the door shelves on the left refrigerator door are too narrow to be usable. The middle shelf of the refrigerator retracts to permit larger size bottles to be placed on the lower shelf, however, the retraction mechanism takes away about an inch of usable height on the lower shelf. Vegetable bins are also a bit sparse. Otherwise, operation of the refrigerator is excellent, and the multiple freezer compartments make access locating frozen foods simple The concept of having one compartment convertible between a refrigerator and freezer sounds like a good idea, but in practice, if used for refrigeration, would provide extremely little freezer space and thus is not practicable for most people.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator- a few minor probs

    Posted
    JR63
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The freezer on our Kenmore Fridge was slowly dying - the ice machine had stopped making ice and then the temperature would not keep things frozen so we needed to buy a preplacement relatively quickly. Also since we had remodeled our bedroom we we needed A larger TV that we could see from the new position of the bed. We had looked at Best Buy for several different fridges and this one seems the best. The day we came to buy it there was a special combining this fridge and nice larger TV. The freezer is divided into two compartments - they can both act as freezers or one of them can be set at one of three slightly warmer temps, such as soft freeze (e.g. for softer ice cream), or chill (for keeping drinks colder). The ice maker is a bit noisy, the front is NOT magnetic (the sides are) and the stainless does show a lot of fingerprints. Overall after two weeks we like it very much.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Stylish design

    Posted
    Jerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very good product very quiet and the gallon storage in the door is great for my son's milk. The option of converting the bottom freezer to a fridge is a forward thinking concept and one I love. The draw backs to the product are the door storage on the upper left, completely useless entirely too small to be used for anything. The only other issue I have is the amount of useful storage space. Because our home has a counter depth place for the fridge we loose alot of storage compared to our old amani which also fit in the space but offered 32 cu ft of refridge space compared to the 22 cu ft of the Samsung. All in all it has been a good product in the short time that we have had it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent, elegant choice

    Posted
    Deina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: large capacity in easy-to-use four sections, flex lower right compartment can be a refrigerator or freezer section, although finish is not fingerprint resistant, there are fewer fingerprints with the no-handle design and it easily cleans up with a dab of water on a microfiber rag. Cons: We had to pull our cabinet over the refrigerator, cut it down because we lacked 1/8" of clearance, have to pull the unit out from the cabinets several inches to open the doors all the way, so the refrigerator sticks out farther than the one it replaces, the shelves on the upper left side are so narrow at one point as to be virtually unusable. Overall, I'd order this again in a heartbeat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not quite 5 Stars

    Posted
    HouFrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First, this refrigerator is well built and operates perfectly. The outward design is outstanding and looks great in the kitchen. However there are a couple design tweaks that would have been better for functionality. The door storage bins do not allow for much space or tall items. One section is designed for gallon storage however we found better use for taller door items. We use the bottom right flex space for vegetables but find the space a little less roomy than we would have liked. If you intend to use this for additional freezer space it may leave you short on vegetable storage. Overall this is a great appliance. I would recommend with the above caveats.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Like the flexible refrigerator space

    Posted
    dmlinder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me tell you up front, I did not and would not pay full price for this refrigerator. I purchased this as a scratch and dent model so I got a really good deal. We had looked at this model about a year ago needing more refrigerator space in the kitchen but also having a small freezer space for ice packs for lunches etc. At the time I decided it was not worth the price tag. I am happy for the price I paid. Some of the door shelves are a little small, very few items will fit there. I would also like the drawer in the flexible section to have adjustable moisture control for fruits or vegetables. Good space. Sleek. Flexible shelving and drawers.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice refrigerator

    Posted
    Etch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Space is sufficient but not the best. Looks very nice. Bulkier than I thought when I saw it on the store floor. Make sure you have ample width space for the door to swing out. Ice machine works well but I think I actually like the closed container feature the LG refrigerators have. My old refrigerator had the open chute and over time it got really dirty. The freezer items had some condensation after I used the oven so I wonder a little on how well the freezer holds its temperature, but I would have to test it out again the next time i bake. Overall I'm still happy with my purchase. As long as it doesn't break on me like a lot of Samsung refrigerators in the previous years.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than expected

    Posted
    Consumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was apprehensive about this purchase after reading other reviews concerning "bubbling" sounds but decided to pull the trigger anyway because of the unique 4 door design. It does in fact make "bubbling" sounds which really annoyed me at first, however, I hardly notice it now after owning it for a few months. Was also surprised as to how spacious it is compared to my previous 26cu ft fridge that it replaced. Did not rate 5 stars because the ice making process is somewhat counterintuitive and the ice chute always leaves ice chips behind (even when cubed ice is selected) that causes water drops in the tray area.

    I would recommend this to a friend