Customer Ratings & Reviews
- Model:
- RF23J9011SR
- |
- SKU:
- 2949034
Customer reviews
Rating 4.2 out of 5 stars with 965 reviews
(965 customer reviews)Rating by feature
- Storage Capacity3.7
Rating 3.7 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Design4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great fridge. We have had it for a few months now and have adjusted the zones a few times based on our needs. gives us plenty of space and options as a fridge.
I would recommend this to a friend- Pros mentioned:SpaciousCons mentioned:Noise
Rated 4 out of 5 stars
Spacious areas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space for everything. Pretty noisy. Lots of gurgling noises.
I would recommend this to a friend Rated 4 out of 5 stars
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once we figured out all the buttons, it isn't so bad. We enjoy this fridge and it has not caused any issues for the past month that we've had it
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
Excellent Samsung Product and Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new Samsung fridge. At 22.5 cubic-feet, it has enough space for all my groceries. An added bonus are the deep side bins, and adjustable shelves which offer flexibility for storing larger items, like casserole dishes and stock pots. The cool-white LED lighting is very bright and easier on the eyes than traditional light-bulbs. Ice-maker works great (crushed and cubed) and water filter lasts ~90-days depending upon usage. Lastly, the fridge itself is very quiet and the dual climate air-filters helps to mitigate odors.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Exactly what I wanted!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge! Wanted more fridge than freezer, because I have a large freezer in basement. Hook up was easy and water and ice dispenser are perfect. Had a double door fridge and didn't like how small the fridge side was. Feel more organized now!
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Ice Maker Stops Working - Manual Defrost Is Needed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator and it worked fine for about two years. The Ice Maker stopped working. It needed to be defrosted and reset which was not easy without turning off the entire unit. The contractor had installed it so it was not possible to unplug it. there is a way to turn it off pressing the buttons on the front panel. After defrosting I could open the ice maker door and reset it. I was disappointed that I had to manually defrost the refrigerator to get it to work again. Isn't it supposed to be frost free?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeanS,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator having frost and the ice maker not working. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144685028
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Like it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best Samsung products. I recommend this product for smaller space. The depth this refrigerator easy to put in to house.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
I use 3/4 as fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I dislike is that it shows fingerprints and smudges and I was told it wouldn't.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
Great refrigerator - looks, functionality, & price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Black stainless is the way to go. No smudges or fingerprints show. Easy to use & to reconfigure for our needs. Quiet, too! And the price was perfect, too.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Convertible
Rated 5 out of 5 stars
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was well pleased with this frig, performs exactly as advertised. especially like the feature were you can change half of the freezer to a added refrigerator.
I would recommend this to a friend - Pros mentioned:Convertible
Rated 5 out of 5 stars
Samsung 4-Door 22.5 Flex is a Winner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Want a new fridge with flexible options? Can't decide if you need more fridge or freezer? Want options? If you said "YES", then you're in luck! Samsung has the selection with a 4-door option with the upper 2 doors being the fridge, bottom left is a freezer and that 4th flexible door area being anything you need it to be (fridge-to-freezer). We love this option and we still have water and an ice maker in the door. A great creative solution to an everyday need!
I would recommend this to a friend Rated 4 out of 5 stars
great refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not realize that any magnet will scratch the front slate
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Very nice fridge with crappy ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an outstanding fridge, we really love the layout and the custom bottom right side, which we use for meats and beer. It is amazing how much longer meat products last in there without the need to freeze. How hasn’t another fridge maker think about this before. Also having nice cold beer is great. Being a counter depth makes it easy to find everything and helps not forgetting food. Now the ice maker is a piece of art. I don’t understand how Samsung after years of people complaining about this malfunctioning piece of junk has never improved the design. Samsung charges a proud price for this unit, and such a bad ice maker doesn’t belong in this fridge. If you’re looking for a nice fridge with great design and don’t care about the ice maker, then this is a good choice.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Aubie. Samsung values your opinions, and will use this information to help improve all our customer experiences. ^Jecca
Rated 5 out of 5 stars
The Flex Option is Sweet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge came with the drip tray missing, need to get best it to fix, other wise this is a very functional fridge with the flex option of Turing one section into a chiller to keep all me beer cool and away from the main fridge/food storage area is great.
I would recommend this to a friendRated 5 out of 5 stars
good buy especially I got 40% off from sticker...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works out great and fit into my counter-depth cabinet good. water and ice dispensers work great.
I would recommend this to a friend- Pros mentioned:Convertible
Rated 4 out of 5 stars
Beautiful Appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this counter-depth refrigerator to replace an 24-year old appliance. So far it's great. Due to being a french door model, it doesn't close as effortlessly as my old side -by-side but that will just take a little getting used to. I have not used the convertible freezer/fridge feature yet but it's nice to have that option.
I would recommend this to a friend - Pros mentioned:Counter depth
Rated 4 out of 5 stars
Great counter top frigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went looking for counter top refrigerator, and it had to be a French door style. Since the french door was a must we went with this model, it was on sale and just a few hundred more than the other models. Now, we think the frige is great, well organized for a unit that has limited depth. I would recommend this drive to others.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Perfect refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. Its design is better than any I ever had. I love the flex option and the drawers. I also love it does not show fingerprints
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Only one flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part, this fridge is top notch. I upgraded from an older french door fridge with chest freezer. I hated the disorganization of the chest.. Not to mention to accumulation of crumbs in the bottom. This has the cleanliness and organization of a side by side, yet still has the large item capacity in the fridge. The only flaw is the convertible lower right area. The panel should at all times post the light showing what temp or phase it is set at. The panel does show this info, but only when you pop it up. The tech had set it to soft freeze and I didn't know until the next day when my stuff wasn't completely frozen. I could see this might happen from time to time.. An unhealthy surprise. Oh.. And I suppose with time, it's best that I'm not opening the whole freezer at once, so less cold air escapes.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Very nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, this refrigerator is almost like a work of art it looks so good. I know that sounds a little crazy for a refrigerator but it really looks very nice. So far it's working very well. One of the cool things about it is the flex zone, which is the bottom right hand compartment can be a freezer or refrigerator. We don't freeze a lot of things and it's nice to get extra refrigerator space as this is a counter depth model. The shelves are very nice and are easily adjusted. When you get a cabinet depth french door refrigerator, the ice maker is in the refrigerator section and it's space is limited so it doesn't hold a lot of ice. I knew that going in so it's no problem for me, but if you have a large family, the ice maker may have trouble keeping up. My last refrigerator was a Samsung and I had a lot of issues with it, so I can't comment on the reliability of this one yet, but I'm very happy with it so far. If you want a cabinet depth French door refrigerator, this is definitely one to consider.
I would recommend this to a friend




















