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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 965 reviews
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Happy with its features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large french door opening. We even have a bonus refrigerators for jars and bottles and a small freezer which is all we really need. Ice making is slow and small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flexibility of the lower right door! Fridge or Freezer depending on the need! A great asset in a counter depth fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this refrigerator! No complaints! The storage in the freezer is great, we can organize everything and it is still wide enough to fit a frozen pizza.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Beautiful and practical all in one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the option of the third compartment to use as needed; fridge or freezer. Even with the counter depth, it seems to have as much space as a regular depth refrigerator. The lighting is awesome. The black stainless steel blends well with my other stainless appliances, but I will upgrade to the black when it is time to replace. No complaints so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Looks Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice but every time you touch it it gets finger marks so I spend my day wiping it - still cannot figure out how to raise frig temp -- room inside good time will tell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 1 month ago and could not be happier. The flexibility of the refrigerator is great

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 4 out of 5 stars

    Overall it's a good counter depth refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very good, nice design, very good size for a counter depth fridge, fitting just as you think about custom fit. It will be 5 star if the ice maker doesn't make that little noise!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and operates well. Like that one of the compartments can be changed between a refrigerator or a freezer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome fridge, but noisy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best built and most beautiful fridge on the market. However, it makes so much noise, I don't know if I'll keep it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi bnick1,

      We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are storing food. We apologize for the inconvenience of the refrigerator making too much noise and don't worry we will surely notate your feedback about this matter.

      I would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
      Understand the noises coming from the refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      For other troubleshooting guides:
      https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

      You may also use this link for regular maintenance or your refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144292085

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Very nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room, good ice maker, quiet and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator. I think with the individual doors and the option to convert one quarter to refrigerator / freezer, this makes it a great buy. If I have any complaint, the refrigerator still show fingerprints and smudges.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Pleasing design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a different design than any other refrigerator that I've seen on the market. My favorite feature is the 3rd zone where you can turn it into a freezer or fridge space.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Shelf space

    Rated 5 out of 5 stars

    Neat features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this refrigerator. The counter depth makes it look like a built-in. The ability to have the lower right compartment be refrigerator or freezer is convenient and useful. There are a few shelves on the left door that are a bit small due to the ice machine, but otherwise very happy with the refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beautiful refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge to compliment the other Samsung appliances in my kitchen. It does not disappoint! Engineering is first rate: it is whisper quiet. The flex zone is able to change from a fridge to a freezer in no time, and makes it very convenient when prepping for a party and the need for extra drink storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing. Delivery was difficult though. Love the option to make the bottom right door different temperatures.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Refrigerator we have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The four compartments and the lack of a center divider were key to our purchase. All other refrigerators have frozen our sensitive vegetables (lettuce). The ability to maintain defferent temperatures in the quadrants is especially helpful. The bonus is the stunning look of the appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    BEST. FRIDGE. EVER.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously. This refrigerator is amazing. Having 4 doors makes getting to items in the bottom of the freezer so much more convenient than those giant pull out drawers. I'm amazed at how much it holds too - especially for being counter depth. The design is so wonderful and it really is worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This whole experience at Best Buy so unexpected, we never thought about buying appliances at Best Buy. When we went into the store we saw exact same fridge that we had just seen Lowe’s and the price was so much better. The person who helped us was extremely knowledgeable and helpful and we will probably go back to Best Buy for all of our appliances from here on. The delivery was excellent and there wasn’t anything we weren’t happy with

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a steal on this jewel from a closing store. Best purchase from Best Buy ever. Great refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    VERY NICE REFRIGERATOR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PERFECT UPGRADE REFRIGERATOR FROM OUR 5 YEAR OLD SAMSUNG REFRIGERATOR.

    I would recommend this to a friend