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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 965 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good fridge with many advanced features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a Samsung fridge. Got interested in the four doors and flexible lower compartment that can be used as a fridge or freezer. The interior layout is adequate for a French door fridge but som of the door shelves are a bit narrow and is almost useless for anything deeper than a couple of inches. Door shelves under the ice maker is very limited and could almost be wasted space. Otherwise, this fridge is very nice and so far, works just fine after using it for 30 days.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gurgling sound irritating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator gurgles - kind of like the refrigeration system is has some kind of percolating going on by how it is designed to cool. I have a quiet home (no AC noise, etc) - primarily in the morning when these is no other background noise I find it irritating. The GE Profile it replaced (moved to laundry room) has no perceptible sound. Performance is fine otherwise.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi WacoMike,

      Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you are experiencing noises and gurgling in your refrigerator. A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation.

      This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Support:
      1-800-726-7864

      Stay safe,

      Reference Ticket Number: 1144241985

      ^Mila Samsung

  • Rated 4 out of 5 stars

    Good Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good refrigerator and very nice looking, however, I was really looking for the precise fill option in a refrigerator so I returned it for another model. Good features, just not the one I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good counter depth refrigerator matching with other appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    great freezer outline

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, really like the outline of the freezer, much better than french door. counter depth is beautiful and enough room for family of four

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look, weird door pulls, but we've gotten used to them

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    This Samsung refridgerator is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung counter depth refridgerator fits perfectly in my kitchen. It's very quiet The filter provides great tasting water for drinking and coffee. The 4 doors provide easy access to items. I highly recommend this refridgerator.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf space

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it took some time to get it installed, but once it was in place, we LOVE it. There are a few shelves on the inside door that are so small (narrow) that it makes them useless, but that's the only draw back. Especially Love the finish!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Be prepared to buy ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We weren't informed that the bottom right portion can be a cooler or a freezer so we initially lost all the food in it that should've been frozen. Once it was changed to the freeze setting it is fine. If you use the ice maker then be prepared to have to buy ice. An ice tray is provided but the ice capacity is nominal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent fride

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great fridge. The four doors makes it a great versatile fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Needs to Market These for Disabled! Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am remodeling my kitchen and bought all new appliances via an online resource. They immediately notified me that the Samsung 4-door flex refrigerator was discontinued and out of stock. I found the almost exact refrigerator, only better and bigger capacity and cheaper, at Best Buy. I also am disabled and the Samsung marketing team are missing a gold mine of an opportunity by not marketing these 4-door flex refrigerators to the disabled community. That is the primary reason I bought this style. We love it! We can reach everything now without fighting all our frozen foods!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    So Far.. So Wonderful!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this fridge!! I have had this fridge for a few weeks, and I did read every review I could before buying. I guess I read everything I could find because there were so many horrible reviews concerning the ice maker, and so many wonderful reviews about the design. I am a design person, and this is an update from a fridge that had an ice maker thatcaused so many problems we had to turn it off, so I was actually wanting to find a fridge without an ice maker.. This new fridge has an ice maker made in June 2019, and I make sure that I use it everyday (which seemed to be the advice to avoid the freezing over problems so many complain about).. so far, a 5 Star experience!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      This is fantastic to hear, alorak! Thank you for being the best part of Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellente product no more finger print all over my refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Needs little more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the feature to add refrigerater space. But I wish the shelves pulled out to easy get to item in the back. The ice and water despenser should slop in the opposite direction to get larger container to sit in the despenser. The lack of handles giives it a sleek design. Overall it's a good refrigerater. Three compressors makes this a higher cost refrigerater with little added features the quick cold feature works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability to use the extra compartment as a refrigerator or freezer. Just made it thru our first Thanksgiving w/ a large family gathering and handled all our preparations and leftovers. Would definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Icemaker is weak link

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flexibility is great. Have a freezer in the garage, so I use three doors for fridge. "But", The icemaker has been repaired 4 times in two years. Got exchange and icemaker broke after one month.Thought the first may have been a lemon. We'll see????

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Bass,

      Thank you for sharing your experience with us about our Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the ice maker. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.

      To help you with this, I am providing these links to guide you on your issue.

      The ice maker is not working
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/.

      Samsung refrigerator error codes
      https://www.samsung.com/us/support/troubleshooting/TSG01003409/

      How to reset your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00087902/


      Warranty Coverage
      https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA



      If assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference number:
      1144754607

      Thank you for choosing Samsung. Have a great day.



      ^^Ross Samsung

  • Rated 5 out of 5 stars

    Versatile and attractive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the flexibility of shelf configurations in the standard refrigerator compartment...the addition of the Flex compartment is a bonus. Great accessibility to controls. So far it's doing exactly what you expect of a refrigerator - it just works.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    More room than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for over a month and are very happy with it! It is huge and holds everything we need. The lighting is bright and beautiful. It is quiet and we love the flat handles. Two thumbs up!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Has great style and works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek and spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fourdoor works well with one flex section. Spacious and easy to organize food.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, I'm thrilled you've found such a beautiful unit. I believe you'll proceed to enjoy your refrigerator. Thank you for choosing Samsung.
      ^Lizzette Samsung