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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 965 reviews
  • Rated 4 out of 5 stars

    Only one flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part, this fridge is top notch. I upgraded from an older french door fridge with chest freezer. I hated the disorganization of the chest.. Not to mention to accumulation of crumbs in the bottom. This has the cleanliness and organization of a side by side, yet still has the large item capacity in the fridge. The only flaw is the convertible lower right area. The panel should at all times post the light showing what temp or phase it is set at. The panel does show this info, but only when you pop it up. The tech had set it to soft freeze and I didn't know until the next day when my stuff wasn't completely frozen. I could see this might happen from time to time.. An unhealthy surprise. Oh.. And I suppose with time, it's best that I'm not opening the whole freezer at once, so less cold air escapes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great and looks excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently bought this 4 door counter depth samsung fridge and it works excellent, lots of space looks awesome in our new home.The 3rd compartment which works a freezer and fridge makes our life easier to store more fresh foods. No complaints till now.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our new refrigerator. Still learning where things will fit but works well and seems to have enough room for our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Nice Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd samsung fridge i have purchased and couldn't be happier. This model i like mainly bc of the 4 doors and option to turn it into a freezer or standard fridge on the 4th door. Only thin i wish it was a lil bigger but this was the only one that would fit perfectly for the house i just bought .

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Its a really good looking refrig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the freezer compartment that can be adjusted to be a refrig. I also like that the front is print free. so no non stop cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. I love the double doors on the bottom. Only complaint is the ice maker. It frosts over and has to be cleaned occasionally.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf space

    Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item off of the showroom floor with minor cosmetic issues that did not effect the functionality. I love this refrigerator. It has lots of room on the shelves however limited room for tall standing items (like soda bottles). There is one door shelf that is very narrow and limits the kind of items you can place in there immensely. The dual freezers on the bottom are wonderful; they have a lot of room and if need be you can turn the temperature on one up if you need additional fridge space for special events.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Convenient Counter-Depth Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Counter-Depth Refrigerator meets our needs giving a nice look to the kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is larger than our old refrigerator but less interior space and handles are facing opposite of what I'm use to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good look 4 door the 3th can use as freezers or refrigerator have lock is the kids too small so they cannot play with ice or cold water

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best fridge ever ... but still room to improve.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the counter-depth design and are amazed at how much it still holds - very efficient! Temperature control is great. Terrific flexibility with the separate temperature control on the lower right compartment - can be extra freezer space, a drink cooler, or extra fridge space. It would be perfect if the front was magnetic like the stainless model of one of their competitors … but at least the sides are magnetic, so we still have a place for photos and calendars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little complicated to use at first but when you actually get the hang of it the fridge is amazing. It fits perfect in my kitchen, it's extremely spacious and I love that I can control how large or small I want my freezer to be. This is my first time buying a fridge and the experience has been great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Refrigerator you can get for Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had SAMSUNG RF23J9011SR for over a month, Bought at Pacific kitchen Appliance division in Best Buy. After doing a through research on refrigerators which would fit in our budget we finally narrowed down to go with SAMSUNG RF23J9011SR for its flex door option that can be used as a freezer or a regular refrigerator and this option was a lot important for us as we barely use freezer. That being said we would have never been more happy in investing in this product over other brands for the price point we paid.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet, sleek, modern, spacious, and does everything you expect. so impressed and love it every time i walk in the kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but recessed handles cause more fingerprints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks great and I love the ability to switch one of the compartments between refrigerator and freezer. The downside is without a bar handle, people leave handprints on the stainless. The doors are a bit awkward to close without putting your hands on the stainless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most is perfect, just the doors not level. And call best buy to fix it .and good service. will buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! I love the bottom section that can be fridge or freezer. I keep it as a fridge and put all of the kids things for lunches in there. Now the kids can reach all the items they need to make their own lunches!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Looks GOOD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for the repair man, for the third time... ice cubes freezes up and won't dispense, have to use the freezer downstairs, for ice. Besides that, the last time the repair man was here, he put culk around the outside of the ice maker and it looks terrible... that's the way "Samsung wants it". If the fridge was free, then be it, but it wasn't FREE. Wish I would have read the reviews, before purchasing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our GE refrigerator broke down we had purchase a new one. I went to the Best Buy store and looked at 3 different brands LG, Samsung, and GE. I ended up purchasing this Samsung's model- 4-door Flex French door with convertible zone. Since we already have a freezer unit in the garage this one is perfect for our family. We use the 3rd compartment to store more fruits & veggies. This style is very slick compares to LG's. It has been over a year and performs like new. There is no complaint from me.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    fingerprints show on the doors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this so far. Have not used all the features of the cool select plus yet. Only drawback is fingerprints show on the door, so I'm not sure what fingerprint resistant means but it does shine back up like new with stainless steel cleaner

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Kathy. We are pleased to hear that you're enjoying this refrigerator. Thank you for choosing Samsung. ^Lo Samsung