Customer Ratings & Reviews
- Model:
- RF23J9011SR
- |
- SKU:
- 2949034
Customer reviews
Rating 4.2 out of 5 stars with 965 reviews
(965 customer reviews)Rating by feature
- Storage Capacity3.7
Rating 3.7 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Design4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
- Pros mentioned:DesignCons mentioned:Ice maker performance
Rated 2 out of 5 stars
Ice Maker is a Deal Breaker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design of this fridge with bottom freezer being doors instead of a drawer, but the ice maker should be the deal breaker for anyone considering this refrigerator. It breaks constantly. We have Geek Squad out here every couple of months to fix the ice maker. It also does not have a meat or cheese drawer, which is more annoying than I thought it would be.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for taking the time to leave this review. We are pleased to hear how happy you are with the freezer design. Here are some links to help with the ice maker.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Please see the link to help you maximize the fridge space.
Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144925263) when you message us to help our team pull up your information.
Have a great day.
^Charles
Rated 5 out of 5 stars
Fridgerator that rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best of dozens of refrigerators that I have purchased over the years. Only complaint might be the hand curve inside grip gets a little messed up. Should have put the black stainless there too. The flexibility is a really big thing for us. Come home with a hundred pounds of meat or fish and a few weeks later a hundred pounds of strawberries or cherries. Switch from the freezer to the fridge in minutes.... way cool
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love this refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A friend of mine told me how much she loved hers so I decided to buy one during the Black Friday sale. This refrigerator is perfect!! Love how much room it has in it being a family of 5 we need storage. If I wanted to make one of the bottom drawers into a refrigerator instead of a freezer I can. The lights on it is perfect for at night use and it beeps when the kids have it open for too long. Best refrigerator we have ever had.
I would recommend this to a friend- Pros mentioned:Capacity
Rated 4 out of 5 stars
Lots of room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious inside on both refrigerator and freezer side with option chiller for wine etc. if you don't want both lower sides to be freezer. A little hard to initially figure out due to buying open box with no instruction manual. Overall a good buy.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Good Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has worked well without any issues. Like the fact we can program the one compartment to be a freezer or refrigerator. I think the ice and water levers could be made of a higher quality material. Scratches easily and looks old.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Best fridge ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator. The configurable compartment is very convenient. Now we can have frozen pizza and ice cream in our house at the same time, NO MORE LIVING LIKE A FUGEE FOR US!
I would recommend this to a friendRated 4 out of 5 stars
Bought this for our office - Very Cool Look!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 4 panels, but the only drawback is that the ice maker is pretty small. I do like that we use one panel for leftovers only, keeps the rest of the refrigerator clean and fresh.
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and contemporary design. Ability to do separate temperature control.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Love my new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned about getting a smaller refrigerator when we purchased this one. I am really enjoying the split freezer on bottom. It is easier to organize than my old one that was larger. I can get more into it because of the layout. So glad I let my husband convince me to go smaller. It fits into my kitchen much better than my old one did.
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing refrigerator! We love the 4 doors. We get tons of compliments when company comes over. Looks very RICH in our kitchen. The freezer portion is amazing! It is much more convenient getting access to freezer food. You can also convert 1 of the freezers to a refrigerator if you want to. We haven't had any issues with the ice maker and I use it a lot. Buy this fridge!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far loving it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the refrigerator about a month and so far it's working great and looks great! Since it's counter depth it's a little low on space but that is to be expected. It is taller than the normal refrigerator so you gain some space there (but needed to remove cabinet to fit).
I would recommend this to a friend Rated 3 out of 5 stars
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very expensive refrigerator and the options for counter depth are limited. It is impossible to keep clean, EVERY fingerprint shows and it is difficult to clean without streaks. The ice-maker is not great either, it takes a long time to fill up a glass of ice. But it hasn't run out of ice yet, so that is good. No meat/cheese drawer and the veggie drawers are small. We haven't used the bottom right quad as a refrigerator yet but I think this will be good for holidays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi schurbet,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652511
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love the look!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this look so much it’s my second one like it! It seems easy to organize even though I bought counter depth I’m not feeling like I lost as much space as I thought I would’ve felt. I do miss the show case door in the counter depth it does not have that. So I was disappointed but I’m getting used to it. It looks beautiful and sleek.
I would recommend this to a friend Rated 4 out of 5 stars
Dependable for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A French door Samsung for the this price is a great deal.
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great performing fridge providing fresh products and a great look to the entire kitchen.
I would recommend this to a friend Rated 4 out of 5 stars
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking refrigerator only 1 thing I did not like is no handle to open and close , it’s pocket style door which mark finger prints very easy
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Great looking; great working; nice digital readout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was our first new refrigerator in nineteen years. We upgraded to modern. It looks great in our kitchen and has been easy to use. We love the external ice and water dispenser and the touch button control. I highly recommend this product. Best Buy also did a cost match and saved us $100 off their posted sales price and an eighteen month onterest free pay plan. Can't go wrong.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. The versatility of using one side of the bottom freezer as extra refrigerator space is brilliant. Fingerprints easily wipe off with just a paper towel. The only downside is the slow ice cube dispenser.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 4 out of 5 stars
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is pretty nice, if we had room in our house we would have gotten the larger one. My only complaint, which is very minor, is that the crushed ice does not crush very much.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 5 out of 5 stars
Wonderful Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator. Fits my space nicely. Love the 4 doors with freezer in bottom.
I would recommend this to a friend




















