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Customer Ratings & Reviews

Your price for this item is $3,239.99

Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 965 reviews
  • Rated 1 out of 5 stars

    Not what we expect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason we bought this product was because it was "FINGERPRINT RESISTANT ", but this was not the case. My wife is very unhappy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi 7442,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      How to clean your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144583424

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Fingerprint resistance, Shelf space

    Rated 4 out of 5 stars

    Excellent, elegant choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: large capacity in easy-to-use four sections, flex lower right compartment can be a refrigerator or freezer section, although finish is not fingerprint resistant, there are fewer fingerprints with the no-handle design and it easily cleans up with a dab of water on a microfiber rag. Cons: We had to pull our cabinet over the refrigerator, cut it down because we lacked 1/8" of clearance, have to pull the unit out from the cabinets several inches to open the doors all the way, so the refrigerator sticks out farther than the one it replaces, the shelves on the upper left side are so narrow at one point as to be virtually unusable. Overall, I'd order this again in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance, Shelf space

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the old school top freezer and the side by side. We wanted more space. The French doors are great and the 4 doors are a cool thing. Freezer space isn’t the greatest but doesn’t allow you to over fill and forget about things. All four doors doesn’t have a lot of shelf door space. The option to turn the 4th door into a fridge or freezer is nice but we’ve only used it for a freezer. Last thing is the ice maker compartment doesn’t hold a lot of ice. So if it’s a hot day and you have a small amount of guests over you’ll run out of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Fridge with Streamline Style!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far in the few months using the counter depth model we are extremely happy with this fridge. The ice maker works great and produces plenty of ice (does take a day or so when you first plug it in to start making and filling ice as per directions.) Plenty of space inside for our needs and love the option to convert one side for freeze or fridge! Very quiet refrigerator as well. Could not be happier with the finish on the outside - looks so sleek and is super easy to keep clean too. After doing much research, we are pleased we decided on this Samsung!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Excellent Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has a very unique look to it and is perfect for a space saver since it has hidden door handles. The system is very quiet including the ice maker. The 4 doors are very convenient and allows for additional refrigerator space, especially if you have another freezer available.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance
    Cons mentioned:
    Shelf space

    Rated 4 out of 5 stars

    Beautiful, Well Designed Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is mostly for usability/function and appearance. We have only had this fridge for a month, so durability/wear and longevity have not yet been tested. This is a beautiful fridge was a nice finish (Black stainless). No problems so far with scratches or fingerprints, but we also have stopped putting magnets on our fridge because we are afraid of the potential damage to the finish. The LED lights are nice looking, the display is elegant, and overall, its a very spiffy looking fridge. The side by side freezer design is very nice and convenient. It's a lot easier finding items in the freezer (compared to the drawer designed). The convertible 4th compartment is a nice convenience (but we haven't changed it to function other than a freezer so far). Ice cubes are a little on the small side. We did lose a little storage space going to this fridge from our previous side-by-side fridge. But the French door design is great! The storage on the left door is a little small (to make space for the ice machine), but there is still plenty of shelving and door space for our family. I read reviews complaining about the gurgling/bubbling noise. The fridge does gurgle at times, but it is not loud. It doesn't both us. Overall, I'm very happy with our purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Best Fridge Layout Available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research for counter depth fridges, of all layout designs, I decided on this model. It seem to have the best reviews with the least amount of reoccurring identical issues. I have to say that I love it. This is the best fridge I have owned or used so far (barring future failure). Props to Best Buy for price matching. It saved me enough to cover the extended warranty just in case. After using this fridge for a couple of months, I do believe this layout will replace the french door layout. It is much easier to see all of your freezer foods and keeps them separated vs the one large pull out drawer. Great internal layout. The open top section has more usable space and it considerably wider than a side by side. Can fit a LOT more food in the freezer section due the drawers layout vs the standard shelving. I have seen review complaints about the small door section under the ice maker. I use it for butter and leftover fast food condiments. The other door shelves are large and very adequate for small to large condiments, drinks, ect. Awesome interior lighting. For anyone with a secondary deep freeze, the third zone (lower right freezer section) can be used as a fridge and would be a major bonus. The fridge has a beautiful exterior design and I have received multiple compliments on it's looks. Cons: Small ice maker bin. Slightly more expensive than other fridges in it's class. Note: I have not owned a french door layout fridge but have used several at other peoples houses. My research for purchasing started with online reviews of reliability and reoccurring product failure for specific models. Using the review information I went to the store for a hands-on personal review of the layouts, looks, ect. Personal Opinion: I have read review from all model fridges of customers saying that they were dead on arrival and/or never cooled to proper temp from the beginning. I think a lot appliance and electronic damage happens during delivery. There are so many electronics and fragile internal parts that can be damaged if they are not careful. I also think people fill the new fridge before it cools to specified temperature which stresses the compressor and other electronics. The men that delivered my fridge were very professional and careful when delivering.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was apprehensive about this purchase after reading other reviews concerning "bubbling" sounds but decided to pull the trigger anyway because of the unique 4 door design. It does in fact make "bubbling" sounds which really annoyed me at first, however, I hardly notice it now after owning it for a few months. Was also surprised as to how spacious it is compared to my previous 26cu ft fridge that it replaced. Did not rate 5 stars because the ice making process is somewhat counterintuitive and the ice chute always leaves ice chips behind (even when cubed ice is selected) that causes water drops in the tray area.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided it was time for an upgrade and purchased a refrigerator, range, and dish washer. The refrigerator is a nice looking appliance. It's pretty large. It’s a 4 door refrigerator and a nice feature is you can choose the bottom right hand side as either a refrigerator or a freezer. Since we have 2 other freezers, we chose to use it as a refrigerator. There is quite a bit of room in this appliance as well. I am, however, amazed at how LOUD it is. I can be in the living room and hear it plainly. With the amount of money we spent on this thing, I would have expected it to be quieter than the 20+ one we got rid of but no. The water and ice in the door was something I was used to and wanted again. The water is filtered and changing the filter is a breeze as its right up front where it is accessible. I don’t know if other refrigerators are like this but it is very s l o w when it comes to dispensing ice. Perhaps I don’t have the patience I used to have but it seems to take forever to fill a normal sized water glass. Other than it being loud and slow to dispense ice, I like the fridge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research about counter depth refrigerators. After 1 month of use, I am truly impressed with the quality and worksmanship of this Samsung - 22.5 Cu. Ft. 4-Door Flex French Door Refrigerator. It is spacious and well designed to accommodate all my family needs. My wife is totally happy with the unit. The flex compartment is a brilliant idea and very useful. The icemaker works great and the water dispenser work perfect. No ice on floor or drips on floor or tray. Very Nice! Well lit on the inside so I can see all items stored. Leaves virtually no fingerprints on doors. Also no door handles! Now I hope the unit operates this way for many years to come!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Size

    Rated 1 out of 5 stars

    Not good Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Size ,Capacity ,design but its very bad Quality I received with dent ! and every Single time Even when passing next to refrigerator is get dent .. fingerprint resisting it’s Lying

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 4-door feature and especially the variety of options for half of the freezer section - refrigerator, extra cool or freezer. Only negative for me is the water dispenser which is pointed towards the rear making it difficult to fill anything with a narrow neck (such as a water bottle) or even to fill a glass to capacity because you have to tilt it to depress the fill lever, I actually just depress the lever with my other hand but our previous LG model didn't require that. So a bit annoying. Still I can live with that for all the other positive features- such as multiple shelf arrangements including extra tall storage in the main compartment,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very roomy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has a lot of room I love that you can change one door either to a frig or freezer But it does make water noise a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, we can see the food in the back.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In our old refrigerator food would get lost in the back of the shelves and turn bad. In this counter depth unit we can always see what we have; it doesn't get lost. Having the four doors allows easy division of foods. Plus the "no fingerprint" finish is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Pleased with our new black stainless steel Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our new black stainless steel Samsung refrigerator. It's great as it does not show smudge marks and the four doors makes it easier to access all our items. The third compartment can be changed to four different settings (i.e. refrigerator, freezer, chill, soft freezer) to accommodate our needs. The ice maker doesn't make as much ice as our other machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot's of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has lot's space for a counter depth. Especially if you convert the bottom right panel to normal refrigerator space too. The interiors are well lit and it is easy to see what's inside. You can fit one gallon containers in the right doors. Some other things that I have noticed. It is very quite. I barely hear it when standing next to it. The doors themselves seem to be fingerprint resistant. But the steel hand holds are slightly more prone to them. You cannot stick magnets to the doors but you can stick them to the sides. The two doors on the top have an annoying bounce to them and require some effort close. No such issue with the bottom two doors. The power cool feature is really convenient. It got our refrigerator to the correct temperature in around 2 hours after installing it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    This is a beautiful refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek design of the doors on this refrigerator. I also love the fact that I can convert a quarter of the freezer compartment to a refrigerator. I have freezer so this serves me well. The counter depth takes away for the amount of storage in the doors but having the convertible space makes up for this. The ice maker also takes up some space. I do wish that there was a meat drawer. I also wish it had a light over the ice and water dispenser. These are small things and I like the look of the refrigerator enough to make up for these small inconveniences. It works great, looks great and I can say I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a strange noise from time to time. I'm going to get it checked out. Otherwise works fine. I like the Flexibility of the Fridge/Freeze option for the lower right compartment. I don't like the limitation of the temperature settings.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Quite a beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Striking appearance with the 4 doors and recessed handles. Perfect fit for my kitchen. One point to remember is that the doors bow out about an inch. So if your clearance is tight, take this into consideration. Love the drawers in the lower freezers making organization much easier that typical lower level freezers. The ice maker is the only noise we hear, and only when the ice drops into the bucket. Very quiet compressor. My only negatives are the lack of a Sabbath Mode to keep the lights off when opening the doors, but our sales person helped out by demonstrating the use of removable magnets to prevent the switch activation. Finally, you cannot place a cup in the cold water dispenser. It will not balance. You must hold the cup since the stream of water shoots backwards. One final note was the first class service from BB for sales, installation and post sales questions..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Shelf space

    Rated 4 out of 5 stars

    Great look...good space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved the look of this refrigerator in my home! The only setback was that I thought I'd have a little more room in this counter depth model. It takes a little getting used to when you lose a few inches and shelves are a little low in space. Overall i love the transition door and i use mine for my kids snacks!

    I would recommend this to a friend