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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 965 reviews
  • Rated 5 out of 5 stars

    Best Fridge I've Ever Owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best fridge I've ever owned. Love the versatility of the 3rd section (fridge or freezer). Although it may look weird not having handles and it took a couple weeks to get used to, the "inside" handles have really grown on me and they help to reduce fingerprints and smudges on the fridge. Another feature that I think is clever is that the water filter is located in the bottom right, so when you change it you don't need to go through that process like the other fridges up top and then you have leaking, etc.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We agree, Hoshtaylor! Good looks and versatility are the qualities that make a great refrigerator! We're so glad you like it! ^Mae Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good so far, we like the features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator, just what we were expecting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from previous refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much review and though, we decided to go with this french door model. We particularly decided on this model because it does not have the drawer style freezer. The design of the freezer is intuitive as you can open "half" instead of the entire compartment as you would in a drawer style one. The features are just right (instead of the ones with cameras, screens, etc). As will all counter depth models, the fridge is over priced when compared to the standard sized ones. We got ours for $2,399 on sale about a month ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product and good looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Hold a lot of food and very quite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator space!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the room in this refrigerator with the optional fridge area in the bottom. The only thing I am not pleased with is that I didn't realize that the exterior is not smudge/finger print resistant. Constantly cleaning prints/smudges off the exterior. Otherwise, absolutely love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OVER-ALL DISAPPOINTED IN FRIDGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really smudge proof;finger prints are just not as noticeable produce bins too small; door alarm resets before the door is closed; ice dispenser is clumsy to use without some ice falling to the floor

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    FLEX section is very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is stunning to look at. The stainless steel is not fingerprint proof ! Controls are easy to use. The technician from Best Buy was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade over my 20 year old frig. Lots of space and very convenient features.I'd recommend this fridge, definitely over the black stainless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has many nice features and a lot of space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting used to this new refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's probably premature for me to write a review as I'm still figuring out how to set it up. It seems like a great product. The only somewhat negative comment would be for on the French door handles. One has to reach in in an awkward position for hands to pull open the doors, however, the door is very attractive.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t but buy this junk or the geek squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is garbage. We have had it replaced twice and the compressor has gone out twice now on it. It worked great for 3 years but once it hit that mark it started failing. Geek Squad Warranty is terrible and it takes a month or two for their outsourced techs to diagnose and fix it. I would buy another brand like Whirlpool and don’t buy from Best Buy because their warranty is terrible. Oh and our compressor broke again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I read that you are experiencing issues with your Samsung Refrigerator not cooling and know that is not an ideal situation for our customer. I would love to offer some assistance to get your unit operating properly. Please contact us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143354162 . We thank you for choosing our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this refrigerator. It is so spacious and nicely designed. It does a great job at keeping everything cool and it is very pretty.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Esthetically beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome. Love the 4 separate doors. It minimizes having to open a big door when you can only focus on one area of the fridge at a time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flexibility of the bottom fridge/freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful appliances, working great so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the look of the black stainless . It looks great with our black granite and white cupboards. Best Buy has bent over backwards to please us.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flexible zones to fit my fridge/freezer needs. Makes a little bubbling noise but it is barely noticeable. Looks great. Well designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and I love that you can change the setting on the bottom right side of the freezer to freeze or refrigerate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome. Love the lower right compartment. We use it as a beverage cooler. Our fridge is in a high traffic area, so the recessed handles are perfect. The fridge itself is very sleek and attractive. We got the black stainless steel. It looks terrific. Our delivery experience with the Geek Squad was excellent. The guys were polite, clean and even knowledgeable of the product they were installing. We had recently had a terrible delivery experience with Lowe's, so we were pleasantly surprised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge because we didn't like the bottom drawer style freezers. It is a decent size and space. Only cons I have with it is the door shelfs are small and thin on the ice/water dispenser side and the water dispenser blasts the water out and splashes water when it hits the ice in the cup.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love my new refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The different compartments are great and keeps things fresh. I love the modern deign on the out side and it cleans up nicely.

    I would recommend this to a friend