Customer Ratings & Reviews
- Model:
- RF23J9011SR
- |
- SKU:
- 2949034
Customer reviews
Rating 4.2 out of 5 stars with 965 reviews
(965 customer reviews)Rating by feature
- Storage Capacity3.7
Rating 3.7 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Design4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, the 4 door system it is pretty convenient, only thing you have to be careful with is the water dispenser on the top left door, it gets scratches pretty easy, we ended up using plastic wrap to protect it, other than that it is a great appliance
I would recommend this to a friendRated 5 out of 5 stars
So cool! ;-)
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a great fridge so far, I really love the split freezer on the bottom and its function to switch between freezer and refrigerator. And the sensor that beeps when the door is left to open let me know when my kids of been there - great fridge so far!
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Ice maker is poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like all but the ice makers. Need to defrost monthly because it ices up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Ice Maker. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142656731. We thank you for being a part of the Samsung family. ^Brad
Rated 5 out of 5 stars
Absolutely love our fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this fridge. It is a bit small for its capacity and the ice bucket can only hold so much, but this is the size that would fit in our kitchen. The only thing is it says fingerprint resistance. Not true!
I would recommend this to a friendRated 5 out of 5 stars
I love the Flex Choice option of this refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator because we liked the ability to chose whether a section is to be used for a freezer or a refrigerator. Since we also have a second full size freezer in the basement, the Flex Choice allows us to increase the size of our refrigerator and better balance our needs.
I would recommend this to a friendRated 5 out of 5 stars
Great Fridge with lots of options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this fridge for a few days but love the flexible cooling option for the 3rd compartment. Plenty of space for a cabinet depth fridge and features are easy to use. My second Samsung fridge and hope it is as reliable as my last one (over 15 years old).
I would recommend this to a friendRated 4 out of 5 stars
Good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like most things about it except ice comes out a bit watery.. may have to just lower the freezer temperature from factory set 0 F...
I would recommend this to a friendRated 4 out of 5 stars
Great fridge for tight spaces
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for a tight space. It’s not as deep as I hoped but the quality is fantastic.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Best refrigerator ever made.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome. There is nothing negative I can say about it. Although the price is a bit high it is worth it. (if you are patient you can wait for it to go on sale. I did)
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well laid out so that it is easy to find things and see everything. Like the flexibility of using the lower half as a refrigerator or a freezer.
I would recommend this to a friendRated 4 out of 5 stars
Fine for two
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the flip up shelves and overall ease of use. With the freezers on the bottom the slideout shelves keep everything easily accessible.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Lots of room in refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough room in the freezer. I do like that half can be used as a cooling zone.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dasman,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I apologize there's not enough room in the freezer. I understand you like that half can be used as a cooling zone, we will make sure that we will use this as a suggestion to improve the quality of our product for your convenience.
You may want to review the manual to know more about the best things this refrigerator has.
https://www.samsung.com/us/support/downloads/?model=N0021707&modelCode=RF23J9011SG/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144359858
^Mila
Rated 5 out of 5 stars
Flex section is fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is fantastic because of the flex section which could be turned into a regular fridge. This is ideal for people that hardly have a chest freezer in the garage and don’t need that much freezer space inside
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love this refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We initially hesitated a little due to its price. However, we are now very happy. Only minus is that freezer on the bottom is so easily accessible by my 3 years old, she takes her own ice creams out all the time.
I would recommend this to a friendRated 3 out of 5 stars
practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the new fridge, but as the other reviewers say, it is a bit noisier than the LG that we have just replaced. Also, one of the doors makes an awful noise; we suspect it was not installed properly. The water dispenser is a favorite! We would have liked a larger fridge area and smaller freezer. Much of our freezer is empty, and we don't have enough space for our fresh food at the top.
I would recommend this to a friendBrand response from Samsung
Posted .Hi RStone!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 23 cu. ft. Counter-Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Refrigerator is making a noise. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Understand the Noises Coming from your Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the noise on your Samsung Refrigerator on page 33: https://downloadcenter.samsung.com/content/UM/201908/20190819221657190/DA68-03194D_EN_ES_FR-07_181206.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144652243
Have a great day.
Melardo
Rated 3 out of 5 stars
Good fridge overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge instead of the LG French door because I did not like the idea of having all my frozen stuff in one drawer. This fridge is a little loud and small in the inside. It is very sleek and has tons of organized freezer space. I like the idea of having less freezer and more fridge option. I like it that does not have any handles poking out. It is kind of expensive I would have liked to pay about $2k not $2699.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Daculamom,
We appreciate you taking the time in sharing your feedback about your Samsung refrigerator. Thank you for loving the product despite the issue you're experiencing with your refrigerator being loud and small on the inside. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
You can also check this link https://www.samsung.com/us/support/answer/ANS00084845/ for some tips for an organized Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144262046.
-Noraina
Rated 5 out of 5 stars
Nice Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it open-box at a discount, took me an hour at the house to figure out why the compressor wouldn't kick on. The store never turned off the "Retail Setting ". Awesome fridge though. The optional fridge zone on the bottom gives us a lot more fridge space.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great fridge for the everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok fifty words are a lot to express what I can express in less than three words it is awesome
I would recommend this to a friendRated 4 out of 5 stars
Beautiful refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Astatically perfect. My only slight negative comment is I wish it had 3 vegetable / meat drawers in the top refrigerator section.
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Good refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with a great price. I only wish it was a bit deeper, but I knew the measurements when we bought it. Plenty of space!
This review is from Samsung - 22.5 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with Convertible Zone - Black Stainless Steel
I would recommend this to a friend




















