Customer Ratings & Reviews

Our refrigerator had broken down, and was eventually replaced by Samsung. Best Buy had a great price on the new refrigerator, and the delivery plus removal of the old beast was stellar!

Somewhat disappointed, the Ice Maker's capacity is too small, lots of finger prints and this thing is so loud....makes all kinds of water noises. Not sure if other brands are any better.

The fridge has many nice features, but would be small for an average family.

Lots of room and easy to organize for every family member of all ages from nanna to grand babies. We love the fact that one of the bottom sections can be used as either refrigerated or freezer space.

Love the fact that one of the bottom sections can be either a refrigerator or freezer. Ice dispenser is worker great so far. Interior lighting is fantastic

I love this refrigerator. I say that almost everything Time I open the doors. I use the lower right as a refrigerator for added space. The lighting is fabulous. I love this refrigerator!

So far, we are pleased with this purchase. The 4 door system has been a great benefit. The option to make one section an extra freezer or fridge is what sold us on this fridge. We can customize to our needs.

We have not bought matching appliances in the past 20 years. WE bought the four matching pieces from Samsung and couldn't be happier. Great options, efficient, great looking, and a perfect fit for our kitchen.

Lots of space, works well. Good overall choice. Divided freezer takes getting use to.

This review is for the Samsung counter depth refrigerator model number RF23J9011SR/AA. We've had this refrigerator for about two weeks. Overall, we absolutely love it. We are a family of 4. We do not stock up on food. We tend to shop several times a week as we live very close to a grocery store. So the counter depth design not only looks great, it has plenty of space for us. So much so, that we have yet to come close to filling it. I believe it would be fine for families of our size that tend to stock up. The refrigerator section is wide and shallow keeping everything within easy reach and view. Hopefully this will cut down on forgotten leftovers hidden in the back that come to resemble biological experiments. The ice maker makes ice cubes at a rate that is on par with every other ice maker on the market including Sub-Zero (I'm getting about 160 cubes/day). The French door freezer design was my #1 reason for purchasing it. Each side of the freezer has two good-sized pull out drawers, a top pull out shelf and shelves in the door to keep everything organized. Each side of the freezer can be set to a different temperature. We use one side as a standard freezer for things like frozen veggies. The other side we set to "Soft Freeze" and use for meat, fish, and sandwich meat. The food doesn't freeze solid, but is kept really cold and fresh! So we gain more refrigerator space as we don't store any meat in that section. I love not having one, giant freezer drawer so that I don't have to bend over and dig for frozen food. Freezers with one big drawer also collect debris on the bottom: crumbs and hair. Yuk! There are a few, minor annoyances that, all tolled, keep me from giving it 5 stars: First, the doors are not smudge/fingerprint free and require frequent wiping. Secondly, the recessed door handles, while they look stylish, are a bit of a pain. You can't grab them naturally with either hand. My 10 year old son was the first to point this out. You either have to open the right door with your left hand and vice versa or you have to twist your right hand with your thumb pointing down to open the right doors and similarly with the left. Third, none of the drawers pull out far enough. They all have a stop which I feel is too short. Lastly, and this one is very very minor, while it is generally very quite, it does emit a gurgling sound on occasion. I know for sure that it is not the water line because it made that sound before we even hooked it up. To address some issues I've read about in other reviews (from many different sites) Issue 1) "It only lasted a year and a half.": 2015 is the first year this model was released and there were no previous versions of it. So these reviews must be for the non-counter depth version of this model. The /AA in the model number indicates country of manufacture which is the USA. So the AA is not a version indicator. Issue 2) "The outside sweats and drips water all over the floor.": The manual clearly states that if this happens, turn off the "Energy Saver Mode." This could happen in humid environments. Issue 3) "Ice cube making rate is slow.": There are several issues here clearly addressed in the manual. First, upon installation, it may take several days before it makes ice cubes at its normal rate. Secondly, the rate is dependent upon the temperature to which you have the freezer set. Initially, our freezer was set to 0 degrees Fahrenheit and the rate was slow. I set it to -2 and am getting a rate of about 140-160 cubes per day which is the same as every other refrigerator on the market. Issue 4) "You can't pull out the ice maker bucket to access the ice cubes en bulk." This one is just not true. Maybe they didn't pull hard enough or they are talking about a different model.

The freezer has more room than I thought it would. The lighting is nice and bright. The drawers are very sturdy in refrigerator and freezer sections.

My only downside is lack of space inside since there's so many dividers & doors.

I absolutely love this refrigerator... if I could redesign one aspect it would be the in the door shelf size which are on the small side. Other than that it’s perfect.

Great ice maker. It has a sophisticated outside design to match the interior. Both allow ample functionality and also flexibility to more than meet my needs. Plus, it looks great in my kitchen.

Ice maker issues, they won't be able to fix them, I've had over 5 " service appointments" to resolve this and still have a leaky, non working ice maker that has been a headache since day one. Multiple pieces and components of this unit have been changed out but it still doesn't work properly. Freezes over, clogs and then leaks through. Samsung is aware of these issues and is still producing in fridge space ice makers that are faulty.

This counter depth refrigerator by Samsung is terrific. I would highly recommend it (or the regular sized)! Without the handles on the front, it is more sleek. And functionality is wonderful!

Looks awesome and works great. Have received numerous compliments on it .

The ice maker in this model freezes up and stops working constantly. I had to waste so much time having it repaired 10 times before I was able to get a refund. The last fix they put some heat element in the ice maker now it leaks water all over the inside of my refrigerator and still freezes up inside the ice maker. Stay away from it Google Samsung refrigerator ice maker you’ll get your answers.

Nice Samsung refrigerator and a great price. Thank you.

We bought the black stainless finish so that it would stay clean but the black paint is very fragile. Already marks on the front and no knocks or bumps so disappointed given such a high end price tag.