Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $1,699.99

Customer rating

Rating 4.3 out of 5 stars with 413 reviews

88%would recommend to a friend.

Write a Review

Rating Filter

88%
would recommend to a friend
Page 1 Showing 1-20 of 413 reviews
  • Rating 5 out of 5 stars with 1 review

    Great refrigerator!

    |
    Posted .

    Recently purchased this refrigerator and I am well pleased so far. I did not need the hose that I purchased because I had a built in hose attached to the wall already. Will return it for a refund. The space on this unit is unbelievable. The ice and water dispensers are working perfectly. The icemaker is very silent, no noise whatsoever. It makes a lot of ice, the tray hasn't been empty since and we're a family of 8. Ice is always available. The bestbuy service team members were professional. They removed and installed my new refrigerator in less than 40 mins. Great purchase and I will definitely recommend this refrigerator.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Good fridge but has a few inconvenient features

    |
    Posted .

    We loved the door feature of this fridge and the location of the icemaker. After purchasing, we were disappointed that the words for the control panel for ice/water are not lit so it is very hard to read them. Also, some of the bins don't pull out far enough to get items in the back. This refrigerator also does not qualify for energy compliant rebate from Snohomish County PUD. It is a good fridge but probably would have bought a different one had I known issues.

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Good looking but noisy

    |
    Posted .

    We enjoy the fridge. It looks stunning as a set. It is extremely noisy. Also, you have to make sure the doors are shut. (Once the freezer unthawed because the door was barely cracked). I am unsure if I got a dud but if Samsung would respond with a comment instead of me having to call and wait on hold that would be great!

    No, I would not recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Quality Control Probs?

    |
    Posted .

    Well, no one can argue that this is a good looking fridge with bells and whistles - however, the door that allows you to have easy access to sodas and milk? The insulation around the inside is all bunched up in three places which suggests bad seal. Also, the thing is huge and I had no idea it would take up so much space. I wish I had bought the counter-depth model, but it was quite a bit more expensive for less fridge - go figure.

    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Poor quality

    |
    Posted .

    Waiting on our third Samsung refrigerator to be delivered. First one damaged, black stainless coating was chipped and bubble markings. Second one has a dent in the door, great stuff foam oozing out top corner and doors not flush when closed. Hopefully the third time is a charm! I own many Samsung products, but the quality seems to have dropped significantly! Wasn't even offered any kind of discount for the inconvenience!

    No, I would not recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    DELIVERY FASTER THAN SEARS!

    Posted .

    We purchased our refrigerator at BestBuy because they were able to deliver faster than Sears! Our fridge broke Saturday night and we went straight to Sears for a replacement. Their in stock items were not available for a delivery until Friday! So we left and went to BestBuy! The fridge was in my house by Tuesday! Unfortunately, the fridge has some minor flaws/defects. The doors were not even and the door panel near the ice/water dispenser was coming off. I phoned customer service the next day and they scheduled a delivery for a replacement fridge right away. Stay tuned for next delivery and product experience!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Handsome Stainless Appliance

    |
    Posted .

    After researching and reviewing every fridge out there, I settled on this Samsung. As we access the freezer often, I wanted to stick with a side-by-side model. The digital touchscreen panel comforts me with its instant info on temps for the fridge. The drawers are spacious. The reach-in access door is handy and we all use it often. The only drawback, and it's a slight one, is that narrow cups or glasses must be tipped slightly forward to ensure the water dispenser doesn't miss the opening as the spigot is set a bit more forward than is customary. It's good looking. Streamlined exterior design. And I feel safe with the Samsung rep in the fridge industry. The 10-year warranty on the compressor affords peace of mind.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Anticlimactic

    |
    Posted .

    I was SO stoked to get this frig! It was the last appliance I needed to upgrade so I'd have a matching Samsung kitchen. Looks great sitting there but this thing has THE LOUDEST icemaker on the planet... I'm not kidding. It's so bad that every time it fills up the tray with water, we all just shake our head laugh. Though the showcase door is neat, I don't find myself using it...at all. I could have paid $500.00 less and got the same frig without that feature.. wish I would have now. My biggest complaint and its not mentioned ANYWHERE is the text that indicates "ice", "water", "light" etc does not illuminate so if it's the least bit dim you have to turn a light on to make your choice on the front panel. So if you want to own a Frig you can only use during daylight hours then buy this one! If you want to use this frig at night to get ice or water then bring a flashlight.

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good for the price.

    |
    Posted .

    purchrsed this fridge right before xmas. Sales team was great. After reading reviews on all other brands. Let's face it it's extremely difficult to pick out any appliance these days. It's so confusing and frustrating. So with that said. I'm a pretty picky person. Fridge was delivered with a small ding at the bottom of the door. Best Buy offered us to exchange it for another or be compinsated with a gift card. We choose the gift card and put it towards the over the stove microwave. Can hardly even see the tiny dent in the fridge. Now with that being said. Here's my small complaints. I feel like the fridge is kinda loud. But really it's no dig deal. It doesn't run nonstop. Second complain. The water does kind of drop out from the dispenser. Again. Not the end of the world. My biggest complain is actually the packaging. For the love of god I can't get all the plastic off the thing. It's like built with the protective plastic on. So it just rips when you try to remove it. So when you open the first door you can see all the torn plastic around the inside of the door. It look awful and I can't get it all off. So there you have it. Honest review without being unrealistic. Nothing is perfect these days. And appliances don't last 30yrs anymore. It's a fact.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Great at first but...

    |
    Posted .

    Nice fridge, but if you use a lot of crushed ice like i do, chunks of ice will get behind ice dispenser and eventually melt and cause big puddles of water that will run down front of fridge that can cause water stains on the stainless steel. Geek squad was told by SAMSUNG to apply aluminum duct tape so ice can't fall behind ice dispenser which did stopped the ice from getting trapped, but seriously A $2000.00 fridge repaired with duct tape? Was super quiet at first but 2 mos later getting a ticking or tapping sound from compressor / fan and just noticed rubber seal that seals freezer door not sealing on bottom left hand corner. Making another call to geek squad soon.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Happy with Samsung

    |
    Posted .

    So far so good...I've had a side by side for many years. I find them more organized then a bottom freezer with drawers and I think they hold more; less waisted space. It took a week to get used to the double door when to reach higher and when to hit release. More room than my old one. There is no light intrusion for tall items and the ice compartment on the door frees up more space in the freezer. The light is dimmer as LED tend to be more halo, but can see what I need and the energy savings is appreciated . Stainless steel finish cleans pretty good...keep with the grain while cleaning. It also took me a week to figure our where to put things...my old frig. had a butter dish area this one does not so I purchased a butter dish with led. All and all I am happy with the purchase and this was "open box" and the value even better.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    good fridge for its price

    |
    Posted .

    The refrigerator is great however I expected it to be better. This is because whenever I use the water dispenser it drips a few times after pulling away my cup. I love the showcase door, simply because it is easier to reach things quickly. I prefer the solid shelves in the freezer so this was great. The alarm gets annoying if you do larger grocery shopping and try to load everything into the fridge at one time. On the other hand it is nice because I know the fridge is shut. The display for the fridge and freezer shows the temperature of each side which is nice. There is also the option of quick freeze and refrigerate. I have only owned them for a month so I am unsure how they will last in the long run. Overall I would recommend this side by side to a friend.

    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Needs work

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Everything was great on this item, except for the warped door frame. This is what caused a air leak in my freezer and frosted up all around the leak. nothing would fix it and I read up on it and found that this was a very common problem with this model. Returned it and got an LG

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    So far so good

    |
    Posted .

    I am very happy with this refrigerator, it keeps things the right temperature, freeze is very cold 0 degrees and there is a lot of space inside. The quick access door for milk and soda is very nice and convenient and worth the extra money for us. The only reason I did not give it 5 stars was 1) the ice maker when depending is very loud..much loader than the 21 year old fridge it replaced. 2) The shelves are not adjustable. On the door all the tall container fit fine, but the base inside seems like if they could have made the space on one of the shelves a little taller, things like a 2-liter pop would stand upright better.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great frig

    |
    Posted .

    Purchased our Samsung Showcase side-by-side frig a month ago and it was delivered approximately two weeks ago. Had reservations about buying another Samsung. Why? Had minor complaints about my top of the line Samsung which suddenly stopped working after 14 years. Secondly, my son needed to replace his French door Samsung which started breaking and falling apart after about seven years. Needless to say, Best Buy had an unbelievable offer we couldn't refuse and after diligent studying of many reviews, decided to go with another Samsung. We couldn't be happier with the clean lines and spaciousness of both freezer and frig. Lighting is fantastic. Some reviews had complaints about icemaker being loud. Not a problem. You probably hear the ice drop once a day in the bin for a few seconds..big deal! And that's because we were waiting for this supposedly "loud annoying" sound. We aren't even aware of the "noise" now. What I do agree with the other reviews is the little dribble of water down front of frig if you pull your glass from the water dispenser very quickly and the easily smudgeable stainless steel finish. However, I have this problem with all of my other stainless steel appliances. Lastly, my old Samsung had a removable grid over the deep water well under the ice/water dispenser to catch any drips. This model has mostly a nonexistent water well. Would I purchase again? At this time....most definitely!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice refrigerator

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I bought this fridge going off the pictures on the web site because they didn't have one in the store when i went to go look at it. I thought the second door was glass and i could see inside the fridge without opening it up. I was wrong, when they delivered it to my house i seen it was a shelf with no glass. I was disappointed but it still turned out to be a great refrigerator. The ice maker container doesn't hold a lot of ice.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Excellent Fridge

    |
    Posted .

    We had a similar fridge that we loved but had to leave at our house when we sold it. This time we went with the stainless steal. Ice and water in the door work great. I liked the fact the ice maker is sealed. Open ice makers make the ice smell and taste like the food in the freezer to me. The showcase door is nice to get quick access to items in the fridge, but it does have issues latching sometimes.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good overall

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Good refrigerator. Keeps perishable items like fruits and vegetables fresh longer than my old one. The only cons I have are, in the beginning the freezer had a lot of frost build up on the sides of the ice maker. Even after following the instructions in the manual for reducing frost it still was there in abundance for a few months, now not so much, but it still bugs me. Also on the fridge side I use the very bottom drawer for my cheeses and find they go bad quickly after opening. The doors only open up to just about 90 degrees which I think reduces access and blocks the pathway.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your experience with us, newcustomer. We are happy to hear that you're enjoying this refrigerator. ^Lo Samsung

  • Rating 5 out of 5 stars with 1 review

    Love the ergonomics of this frig!

    |
    Posted .

    I love the ergonomics of this frig. From the showcase door that keeps the inside cool while my husband get the milk, the ketchup and whatever else out from the door without having to get into the main frig area to the side by side doors that offer me more freezer space and in a way that I can easily organize and see what the heck is in the freezer. I love all the bin space too, even in the freezer! So there is actually room for all the veggies and things can be organized so much easier. Also loving the cold water/ice machine in the door. No more having the freezer door completely open while my hubby tries to fill his glass with ice cubes. I love everything about it. The stainless steel is so much easier to keep clean as well. If I had one wish it to improve my experience it would be, all the same features in a frig that isn't as deep (wall to front), our galley like kitchen is challenged in that way. Hey, maybe I just want a bigger kitchen instead! :) The ONLY thing that went wrong with this product wasn't the product, it was the delivery. It took them 3 tries to deliver the right frig. So if you order this make sure the delivery office knows that the last two letters on the model number are SR not just S or you'll keep getting the dressed down version with out the showcase door. And believe me, you want the showcase door!!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Gorgeous & functional

    |
    Posted .

    I've chosen the perfect fridge. Before this one we owned a French door style fridge. The doors were bulky and it annoyed me that I always had to open both doors to have full access. When those doors would close they would swing pretty hard and always slam shut due to their weight which rattled the bottles and jars inside as well as my nerves. When shopping for a new fridge I had also considered previous fridges we had like the traditional top freezer. When thinking about that style, I didn't like the idea of large doors anymore. A Kennmore side-by-side style is one we had growing up in the late 80s & 90s. Coincidently ours also had a front showcase door with shallow shelves. I like that the doors are lighter and that the entire fridge/freezer can be accessed at a time. The drawers are nice a deep so that you can fit a fair amount into them and clear to see through. There are enough drawers for all kids of food categories that you want to separate. I use the showcase door daily and quite frequently for juices, milks, and condiments. The shelves can be removed and placed at different heights to accommodate various packaging. The ice/water dispenser is nice in that it has no tray below to collect water. There is a simple dip in the mold that is easy to wipe, although the water seems to roll down the front of the fridge and has to be wiped. The stainless steel shows fingerprints easily. I've purchased a stone and steel cleaner from the grocery store which seems to help although a lot of elbow grease is needed which makes me have to be more careful about making initial prints. Cons: I wish the ice/water dispenser had an option for the light only with a timer. There were also hairline scratches on one of the doors at delivery which they said they would have to bring no in an entire new fridge and remove just the door to replace (which never happened). Also, after peeling away all the protective film, lots of residual film was left sticking out of the cracks leaving a jagged appearance. I've failed to remove it despite my best efforts. Overall, this fridge is fantastic. It's the perfect size for a family of 5 and looks sleek and modern.

    I would recommend this to a friend
advertisement
Shopping Assistant
Learn more about Free Virtual Consultation

Start a free virtual consultation today.