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Samsung - 24.73 Cu. Ft. 4-Door French Door Refrigerator with Counter-Height FlexZone Drawer - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 654 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Ice Maker Faulty Geeksquad Warranty Recommended!

    Posted
    Bestbuy101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked this refrigerator because it was on sale and we thought it would be a nice upgrade from the current 2 french door style one we have. Well, we should have checked out the reviews. Apparently a lot of Samsung refrigerators have an issue with the ice-maker and we had the same issue posted by a lot of people who have Samsung refrigerators. The ice maker somehow leaks some water - we think its because the sensor doesnt know the ice tray is full and keeps pushing water into the unit and it leaks down the bottom and freezes in the tray. This also caused an issue with the cubed ice coming out as it would be crushed no matter what option you chose on the front panel. It freezes the ice-maker pullout solidly in and you cannot pull it out to see what the problem is without thawing the WHOLE fridge since the ice-maker is in the main fridge compartment. So we thawed it out (put a towel below the ice maker to catch dripping water) and was finally able to pull it out. After a week of troubleshooting it ourselves and researching on the web we decided to call bestbuy geeksquad and have them come out, the bestbuy geeksquad guy on the phone said oh we know about this issue having dealt with it a lot apparently he pre ordered the parts and they arrived in a few days. Our appt with the geeksquad repair tech was about 10 days from the date of our call so we just decided (after having it thawed out) to just turn the ice maker on for about 3 hours every other day to put some ice in for us to use. This worked since the bin couldnt get full and the sensor keep pumping water. I dont recommend doing it for more than 6 hours on as one time I forgot (next time I set a timer on my phone for 3 hours lol) and there was some ice build up on the bottom under the ice bin already. The geeksquad tech came and took about an hour to do all the work. He put some kind of sealant and replaced some of the parts with the new parts. This was about 2-3 weeks ago and so far the geeksquad repair has worked. Only time will tell if it ever reverts back to the ice maker faulty problems. Aside from this its a nice looking unit, led lights and bright and there are a lot of temp features to choose from for each compartment. The middle drawer is great for soft drink cans or bottles/beer/wine. I would also say the main compartment is kind of a weird design and doesnt have a lot of room for tall items IMO. I used to be able to put a large pot of chili, milk and some 2 liter soda bottles in my old french door style one without any issue, in this one I am having to move stuff around and adjusting things here and there to make things fit. So if the ice maker wasnt faulty would I still recommend this fridge, prob not. Having to move things around inside quite often to make room for taller items is a deal breaker for me. Ill make due since I own it now but Im not happy about it for sure. Oh well live and learn to read a lot of reviews on a specific model before you buy it. I included some pics of the ice that formed and I scraped out after our initial problem of it being frozen in place and this was when I left the ice maker on for 6 hours forgetting to turn it off again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    versatile and well suited to narrow space

    Posted
    biff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have very restrictive space for fridge. It is in the corner, against a wall, next to a window with a sill. We could not fully open the door of our previous fridge but the height of the door and drawers allowed us to open everything fully. The shelving layout is technically customizable but the suggested layout works really well with lots of options for storing tall items. The server drawer is useful for storing quick snack items or leftovers. We really like the ability to choose different the temperature profiles. There are metal slideable and adjustable rails that permits you to create up to four areas but there is no way to lock the rails in place so our wine bottle still rolls. A good idea but needs a locking mechanism. The freezer is large and has a movable vertical divider to adjust left or right to suit our pizza habit. It also has a drawer, letting you store and organize and quickly access lots of 2-3 serving leftover containers for nights you're too tired to cook something fresh. No digging to the bottom of the drawer to find that chicken soup you made last month. The water dispenser with the option for cubed of crushed ice is nice. The filter is easy to access and replace. However the shelving on the door holding the dispenser is not really functional, limiting the height and width of anything you want to store there, due to where the cube dispenser is located. The ice maker storage is a good size for the two of us and we drink lots of water with ice. It's easy to remove for cleaning. The one thing I will say though is that the stated storage capacity is accurate. While the icecube make does take up some space, that space is not included when they calculated the storage capacity. It's not the case that they are claiming 25 Cu ft but it's really 23 because the ice machine takes up 2 (as an example). A feature I really like is the power cool/power freeze. After making a hot meal I can place it in the fridge almost immediately, hit the power cool and it kicks into gear keeping the interior of the fridge from warming up as much as our previous standard fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice but be aware

    Posted
    JRnC

    We are definitely liking the 25 cu. ft. French door but there are some items to be aware of for the installation. The refrigerator may not fit through a 32" door even with the doors removed. That is because the rails for the drawer extend about 2" even with the drawer front removed. We had to remove the rails which is not covered in the owner's manual. Unlike the refrigerators we have had in the past, this one has the air inlet and outlet for the cooling system on the back of the refrigerator. It cannot be pushed against a wall and needs at least 2" of clearance at the back. Since we need to have the refrigerator pushed all the way back in our kitchen, we had cut holes in the wall and install air grills into the adjacent room. That might not be possible for other installations. Don't let the installation people just shove it up against a wall or you will probably have poor cooling and high operating cost. The owner's manual has very small pictures and appears to have some errors. The manual says the rails can be separated to remove the freezer door but we couldn't find the release shown in the manual and had to unbolt the door to remove it. We think this is going to be a great refrigerator but be sure you can take care of the air inlet and outlet locations in your installation.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY SAMSUNG!!!!

    Posted
    rcrivelli

    We bought a Samsung refrigerator in July 2014. Within a few weeks in August 2014, I noticed a loud sound eminating from a fan in the back of the unit. I called warranty company and they said that this sound was normal. I called a second time in September 2014 and the service technician said it was normal again. It didn’t sound normal at all to me. The first week of July 2017, my refrigerator had to be defrosted from ice build up around the condenser as the fan was so loud we could not have a conversation in our home. Now just one month later, we are having the same issue with over freezing and we were instructed by the warranty company, Asurion, that we must defrost again. Defrosting is not a simple job. In order to do defrost, one must remove all bins food and glass trays from the unit, un-screw the panel and use a hair dryer to melt the ice around the condenser which might take over an hour to do. According to the warranty co., Asurion, this is not a failure of the unit. This means that they will never be liable for replacement of this refrigerator which has had the same problem now three times. I would highly advise any consumer to look at the class action lawsuits associated with Samsung products as they do not stand by their products.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Refrigerator

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First of all, the overall space of this refrigerator is 24.73 cubic feet yet is only 32.75 inches wide which allowed us to fit it into the unusually narrow opening we have in our kitchen. Most refrigerators with this much space are 36 inches wide, so this was a HUGE selling point for me. The middle drawer (Flex Zone) is also a nice feature for which you can adjust the temperature independently of the main refrigerator. It has 4 different temperature settings which allows you to use it for a variety of items: -- Meat/Fish (29°F) – Cold Drinks (33°F) – Deli/Snacks (37°F) – Wine/Party Dishes (42°F) And it has an organizer that allows you to separate drinks from deli or whatever you choose to put into it. The water and ice dispenser in the door is great because it dispenses water and ice cubes quickly which my old refrigerator did not do very well. You can set the temperature of the freezer to between 5 °F and -8°F and the refrigerator to between 44 °F and 34 °F. There are also a lot of other nice features like power freeze, energy saver, an adjustable shelf for tall items, and you can turn off the ice maker to conserve energy. It also runs very quietly. Overall a great refrigerator that I could recommend to anyone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY!!! SAVE YOURSELF TIME AND MONEY

    Posted
    bangagong
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think Samsung is having a hold my beer moment with itself. Between phones catching on fire and washing machines over gyrating to the point that it can cause damage or injuries we now have this $2,000 paper weight of a fridge. I had it for a couple of months when the Ice maker started to fail. Luckily we had the Geek Squad Protection plan(I've read that Samsung is terrible at customer service, at least they're consistent). Best Buy came in and replaced the entire ice maker as well as fixing a design flaw in the unit. Well...round 2. Same old song and dance, its going to be replaced again. Just go ahead and google the consumer complaints about Samsung's refrigerators. There's a news story where this poor lady had her ice maker replaced four times and there's a lawsuit pending. And they are not limited to the issue I've spent way too many hours dealing with. There are thousands of complaints about everything from the doors, motherboard, compressor, as well as my issue. This has been a nightmare and I'm writing this to save you from having the same one. I will never buy anything from Samsung ever again as they've proved that they aren't very good at making anything.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thanks for leaving a review, Bangagong! Your opinion matters to us! Samsung is continually improving its products and services, and feedback like yours helps us do that! ^SuSu Samsung

  • Rating: 5 out of 5 stars

    Perfect Fridge!

    Posted
    Cinchgirl
    • My Best Buy® Elite Plus MemberElite Plus Member

    My good old Whirlpool side by side quite cooling after 15 years of service so I had to find a new fridge in a short time. I spent a few days researching to try and find a French door fridge with 4 doors that had mostly good reviews. I finally decided on this Samsung and went to Best Buy to purchase. They had to order one but I got an awesome deal with a price match that I had found so I didn't mind the wait. I did have to wait about a week for it to arrive and get a delivery time scheduled. When the delivery drivers arrived we found out it could only go through one door in my house and that was a tight fit but they did an excellent job of getting in the house without any damage to the unit. I have now had this Samsung for 1 year and could not be more pleased with my purchase. I love the fact that I can move the shelves around to accommodate whatever I may need to put inside. It took me several months to figure out that the top shelf of the right side slides out so you can reach things in the back! My veggies stay perfect for far longer than the old side by side crisper drawer kept them and the meat drawer is wonderful too! I really have nothing bad to say about this and after a year I could not be more pleased!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far I am loving this refrigerator

    Posted
    Raleighgirl
    • My Best Buy® Elite MemberElite Member

    So, I had limited choices being I have a wall on one side so needed a 33" wide model to accomodate being able to open and close the french doors. I have white appliances but got a great open box deal on this SS one and I really am enjoying it and doesn't look as mismatched as I thought it would with my white stove/microwave. Ice/water in the door works great, it's quiet, plenty of room for everything and the middle drawer is awesome for quick items. I checked the temperature in each zone and it's exactly what it should be. Huge freezer and the little inside lip space is perfect for ice packs. It's top rated on consumer reports but I did have multiple people say that Samsung customer svc is HORRIBLE so fingers crossed that I never have to use them. Only though we have only owned it a few weeks now, my son and I are very much enjoying this fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    best refigerator ever

    Posted
    gadgetgirl61
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the French door look, it provides everyday fresh food at eye level giving easy access to fresh food. This is 33 inches wide, yet it stores more than my old GE 33 inch model. It is easier to reach refrigerated food instead of bending down with my old side by side. I was amazed to see how much the freezer holds. I didn't realize the freezer has a top drawer that holds more than I expected. No glitches with the ice maker. The finish on the stainless steel is glass smooth. The water filter is in between the 2 bottom drawers in the upper french door area. I read negative things about the ice falling being loud, it is but it functions smoothly as compared to my GE. We had the unit repaired only a year after purchase, and I spent $750.00 on replacing a frozen water line on the old one, the ice function has always been either non working or backed up and didn't come out in a smooth delivery. I needed this size for my townhouse and I think it is able to store more than I expected. I really like the layout of this model. I had back surgery and this is easy to lift out items from the bottom instead of pulling things out in the back of a shelf in my old side by side. Another thing to know is bottom freezers are the best functioning spot for any refrigerator to not have problems. I am really pleased. I bought a Samsung because every family member and friend has replaced old refrigerators with Samsung and everyone has only compliments and satisfaction. Best Buy has the best financing also.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good refrigerator with ice maker problems

    Posted
    NeedMyIce
    • Verified PurchaserVerified Purchase

    This is the 2nd refrigerator I've owned of the same exact model. The first one I had for almost 2 years. Refrigerator works well. The unit is quiet and works as expected. The only problem I have is with the ice maker. Samsung has some design flaws with this unit. The ice marker is in the refrigerator part. It's not sealed well and the ice maker regularly freezes up. The first unit I had would freeze up every 1-2 weeks. You would have to get in there with a hair dryer and defrost the whole thing. It would then work for a little while. My last unit I bought through Lowe's and had an extended warranty. I had it serviced and they sealed up the ice maker and in the process of replacing the ice maker they broke the cooling system and bricked the refrigerator. I ended up getting a replacement. Less than 30 days after getting the new one the ice maker stopped working. Geek Squad came buy and sealed up the ice maker compartment and replaced the ice maker. It's been working a lot better but I still have been seeing some ice buildup where there should be no ice. I already had to go in there once and chip away some of the ice. I expect that I will most likely be needing to make a second call to Geek Squad. Despite possibly needing to have a second call to Geek Squad, I felt like they did a good job in quickly shipping me the parts and having a tech come onsite that really knew his stuff. So overall I would not recommend this unit because of the ice maker problems. If you live in the Artic and hate ice then this is the unit for you

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    don't buy this fridge, unless you like defrosting

    Posted
    rhanks
    • My Best Buy® MemberMember

    We bought this fridge a couple years ago from a different store due to the size requirements in our house. We have had to defrost the refrigerator 2-5 times a year due to the condenser freezing over and the fan stopping because of it. We caught it early this time due the ice hitting the fan sooner, usually the condenser is 1/2 to 2/3 frozen over. When I talked to Samsung I got the run around from them and all they asked was it a Samsung tech that came to the house. We have had numerous service calls on the fridge and no luck. We had a tech rom Best Buy come out for a different appliance and he looked at it and said it is a computer issue and it costs about $500 to fix and that Samsung knows about the issues and ignores it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to share your experience with us. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Excellent Refrigerator!!

    Posted
    TomB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had never had the opportunity to purchase a new refrigerator having always accepted what came with the apartments and houses I lived in. However, in my current condo, the refrigerator did not have an ice maker so I started researching a possible replacement. I was limited because the space available was only 33 inches. So I started researching 33-inch refrigerators and came across this model. It was highly rated and reviewed and now I know why. I really love having a bottom freezer and the French doors on top. I have more than enough space -- and I'm excited to have filtered water and 2 kinds of ice in the door. But I particularly enjoy the middle drawer which I use for storing the soft drinks! Other features I love: all compartments are well lit with LED's. It maintains the set temperature with no problems. And it is particularly quiet compared to other refrigerators I've had. I also really appreciate the sliding shelves that give me the ability to store particularly tall items. I really have no complaints after 5 weeks of enjoyment. If you're looking for a 33-inch refrigerator -- THIS is the one to get!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Weak User Manual

    Posted
    WHYDOINEEDANICKNAME

    I was little disappointed by the lack of information on the user's manual. For example, it does not clearly depict how to use the folding tray in the refrigerator. It was firmly stuck on a plastic latch and I couldn't figure out how to detach it. I was afraid that if I had used too much of force, I could have broken the piece or crack the tray. It would have been nice if it was little easier to lift the tray. Another missing information is how to utilize the moisture control vents on the produce containers in the refrigerator. There is no description on the manual how these vents affect the vegetables stored in the container. Then my close attention revealed that these boxes are not actually sealed tightly; there are big gaps so the vent controls are just a cheap gimmick. While the Flex-zone drawer with temperature control might be useful, I find its primary function to be similar to a freezer. With that and the huge freezer, the refrigerator space seems to be proportionally small, especially because the ice maker and the dispenser take up its space. Overall, I think it is a good product, but for what it is, it is priced too high.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Thanks for your feedback, WHYDOINEEDANICKNAME! Samsung's Twin Cooling Plus system maintains a higher level of humidity throughout the refrigerator compared to conventional cooling system, so there's no need for the humidity controlled drawers to be airtight, though the non-airtight enclosure can help to retain moisture even more. Please note that the Flex Zone Drawer is not designed to maintain freezer temperatures; the available settings range from 29°F to 42°F.

      - Ms. SamsungMsSamsung

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Somewhat Disappointed

    Posted
    JFerg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a white Refrigerator with 3 drawers and water and ice in the doors. We chose the Samsung. We were replacing a KitchenAid side by side. The second day of ownership it started making all kinds of noises. We had bought the extended warranty through the Geek Squad. At the time of purchase we were told the Geek Squad would take care off all repairs. We called the Geek Squad. No answer. Tried calling again, no answer. Went into the store. Told them what was going on. They said no problem we will replace it. Great. Then they told us we can't get anymore white ones. Would you take a stainless steel? All of my other appliances are white. I said I would have to buy all new appliances. Was told Geek Squad can't work on it until after the first year of ownership. We have to use Samsung. Well, called Samsung. Talked to someone from India that couldn't understand what I was saying, and I couldn't understand what they were saying. Finally, I was told a repairman would call within 48 hours. A week later, I'm still waiting for that call. BEYOND FRUSTRATION. Guess I will send it back and get an LG.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    nice fridge; less than stellar install

    Posted
    DIYguy79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the fridge. Very spacious and while the shelving isn't the easiest to move around for tall items, it generally handles most things I throw at it. Note, I cook habitually from scratch. My biggest critique of the fridge would be from the install. The guys ripped off the protective shipping plastic and left little pieces of plastic trapped in the seams of the fridge. I find it extremely irritating that Best Buy promotes this type of workmanship. The pieces of plastic are almost impossible to get out due to their size. I spent a lot of money on the fridge and It looks kind of trashy when you get up close. When I questioned the guy about it he was like we have 20 more deliveries, I have to go. I really didn't want someone with this type of attitude touching the fridge any further. I should have complained right out of the gate to have Best Buy take care of this, as I'm still trying to get out the little plastic pieces trapped in the seams.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Average to Poor

    Posted
    Matthew

    The Layout of the fridge is wonderful. The LED lighting is bright and welcoming. All of the compartments are functional and quite accommodating. Minor problem is the noise, it's got a pretty loud buzz, which is manageable, however is not ideal for something this expensive. BUT...and it's a big but, the ice maker is worthless. After just over a year of use it's already broken. Even when it was "working" it didn't do a very good job. Getting solid cubes is near impossible, mostly crushed ice would come out. But now, conveniently just outside of the warranty time frame it's crashed and burned. Full of slush, and frosted over, it leaks water, which if not tended to regularly will spill down the front of the unit and onto your floor. Apparently this problem is outside of their "5 year coverage" and falls under the 1 year window, so be careful when purchasing. Having checked the internet for a fix, it appears to be a common problem with this unit. I should have listened to my old man and his insistence to always stick with a Kenmore.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Clean look, perfect for counter depth fridge

    Posted
    Carola
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love almost everything about this fridge. I love the French door, the drawer are great for fruits and vegetables. The quick access is something that I still need to get used, but for now is a charming detail. I love the flex drawer, I used for cold drinks, bottles, which save space on my fridge and it looks very organized. The freezer can look a little cramped, but I am more a fresh product person than frozen ones, so it works for me. On the first freezer compartment I leave ice cream and sweet food, at the bottom I split half frozen vegetables, half frozen meat! The only downside that prevents me for given 5 stars is the left door: the compartments on that door are ridiculously small, doesn't fit almost nothing - that is because of the water dispenser. Besides that, fantastic product! doesn't make a lot of noise, just hoping it will last a long time!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good and bad refrigerator

    Posted
    DHomel35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, I will say that my experience with Best Buy and their delivery install team for this was a pure nightmare. It took 3 deliveries to get an undamaged refrigerator, they routinely missed their delivery window as well and as a result I wasted 3 days of my life to get this. Onto the refrigerator itself up until a few weeks ago I would have given it a perfect 5 stars. However not too long ago the ice machine dammed up and stopped producing ice for me. Once I was able to clear that ice machine up, I noticed that every week or two there are now puddles of water in my fridge due to the water in the ice machine leaking. One thing that was a must was having an in unit ice maker, and water dispenser for me. Given that I was restricted by the 33" width there were limited selections for me, especially in the stainless black color which I love. The refrigerator otherwise does a great job of keeping things cool, and there is plenty of space inside with how the doors and compartments are arranged. The freezer is nice and does a great job keeping things frozen. If not for the ice maker issue this would be a perfect 5 star refrigerator.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Samsung products period

    Posted
    debbiefj
    • My Best Buy® Elite MemberElite Member

    I love my new refrigerator from top to bottom. Only wish I could put magnets on the front. (Samsung -- Design idea: put metal behind the stainless steel since stainless steel doesnt attach to magnets.) I cant think of any negatives. I love the adjustable shelves inside that move and flip up and down and slide in and out. This may sound crazy -- but I love the ice. It doesn't melt too fast nor is it too hard. Occasionally after I finish my soft drink, I like to chew up the ice. This ice crushes nice and easily. Love the adjustable temperature of the middle draw and love having the freezer on the bottom (Cant figure out if the light turns off when the door is closed though - lol)

    I would recommend this to a friend