Customer Ratings & Reviews
- Model:
- DW90F89T0UMTAA
- SKU:
- 12348762
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.8 out of 5 stars
to a friend
Dishwasher not good drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice a little loud and not good at drying but way better than Samsung appearance
I would recommend this to a friendGreat dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far! Hoping it’s as durable as it looks, time will only tell
I would recommend this to a friendSamsung ftw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Samsung appliances has done us right for many years. First installer from Best Buy was god awful though.
I would recommend this to a friendNot the best i had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the AI function, i love how it recognizes what’s inside and matches the cycle plan for example baby bottle and etc.. but sometimes It doesn’t clean well, hardware inside is poor quality. I had a cheaper vesion of this dishwasher and it was better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sophie,
Thank you for sharing your experience — it truly helps to hear what’s working well and where there’s room for improvement. We're happy to know the AI features and cycle recognition have been useful, especially for items like baby bottles. That kind of smart functionality is exactly what we strive to deliver.
At the same time, we understand the cleaning performance and build quality haven’t fully met your expectations compared to your previous dishwasher. We’d like to help improve that experience.
Below is a link with helpful steps to improve cleaning results. Once on the page, you'll see two drop-down menus — select the one that best matches your situation. Each menu includes hyperlinks with further guidance:
Dishwasher cycle ends before dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you need more assistance with your dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151034966 to help our team pull up your information.
Leo
dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working great. Installation was a little tricky but they got it
I would recommend this to a friendDishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job on the delivery and customer service. Thank you
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, looking perfect, nice to have it
I would recommend this to a frienddishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product like to use everyday it save time
I would recommend this to a friendNew purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased. Looks good. Hopeful that it lives up the ratings.
I would recommend this to a friendBad delivery bad set up bad work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did allow the job by using a third-party installer to install my dishwasher ever since my dishwasher was installed. I am not able to use my dishwasher I pay for a kit for my dishwasher for $37. They did not install that kit, but I was charged for it because it’s on my bill Best Buy this is terrible on your part this dishwasher cost over $700 and I cannot use it. They take the kids the install kit that I pay for they did not install it. They use a plastic holes instead of the stainless steel oil that they charge me for which is a ripoff. No, I have major problem because of the rip off that they use this third-party company to install the dishwasher. I called Best Buy. They told me that I need to call Samson I call Samsung Thompson says no Best Buy. I need to fix this problem so now I’m waiting for them to come out on the 23rd off August 6 this problem and to bring the right order that I already pay for $37 which they did not use so they stole that hose. this company is on time delivery which I think they need to change their name because number one. They weren’t on time number two. I sit here all day waiting for them then they put me back to the last appointment which is like 6 o’clock then number three they were in such a mud rush, hurry and they do lousy sloppy job. this delivery guy from un delivery. They need to be trained out to set up a dishwasher. Make sure that it’s working properly. The customer how it work use the Install kit that you pay for which is $37 and not use a plastic instead that is not acceptable. This is a honest review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Well, not liking it due to 3 row
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish we knew how everything fit before purchasing this. Large dinner plate or sauce pan just don’t fit as it would in a two row.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We always appreciate customers who take the time to give us feedback. Let us give you a few tips for your dishwasher.
Here is a link to help you on how to remove the 3rd rack in order to fit large dinner plates or a saucepan. Please turn to page 24 (Removing the 3rd Rack) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202504/20250409080928151/OID81932_IB_DW9000F_SimpleUX_EN_MES_CFR_250408.pdf
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151886309) when you message us so our team can retrieve your information.
Thank you.
Nicole
LOOK AT ANOTHER BRAND, NOT THIS ONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ordered product on September 29, it was installed on October 3rd. On October 4th we ran our first wash and the dishwasher hasn't worked since. no power to the unit, ran all the troubleshooting suggested, then called for service. took 2 weeks for them to come to run the exact troubleshooting i did, they changed two parts, restored power, but none of the buttons work. they had to order a part, still have not heard form them over a week later. I demanded the entire unit be replaced and they told me they cant replace it until they tried all the parts first. ITS LESS THAN A MONTH OLD
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Christopher R,
We understand how disappointing it must be to experience this situation so soon after your new dishwasher was installed. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151186764 to help our team pull up your information.
Leo
complaint still has not been addressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for a response on the complaint I filed about the installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about not receiving a response to the complaint you filed.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the complaint. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
check your outlets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.needs to have a different plug in outlet, what a waste
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your outlet not matching what the dishwasher requires. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149877301) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is so quiet you have to put your ear up to it to hear if it in on !!! Added bonus of 3 rack system if needed and the middle rack can be raised and lowered to accommodate taller player below Lastly being able to control the dishwasher with your phone thru the app is super cool
I would recommend this to a friendExcellent Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has been one of the best we've ever owned. So quiet you can't hear it while standing next to it and every dish comes out sparkling clean every time. Highly recommend.
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely quiet. Runs great and cleans well. Has multiple racks, making it easy to load more dishes and arrange them well.
I would recommend this to a friendSleek, Super Quiet, Super Clean Dishes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher. SUPER quiet, very efficient and cleans my dishes better than ever! I would recommend this product.
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet. Thorough cleaning. Efficient. Love the upper rack for utensils. Lots of room.
I would recommend this to a friendSamsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant believe how quiet this unit is! Does an awesome job on all of our dishes
I would recommend this to a friend