Customer Ratings & Reviews
- Model:
- DW60R2014US
- SKU:
- 6363350
Rating by feature
- Cleaning Quality
Rating 3.9 out of 5 stars
- Dry Quality
Rating 3.7 out of 5 stars
- Cycle Options
Rating 3.8 out of 5 stars
Customers are saying
Customers are delighted by the 24" Front Control Built-In Stainless Steel Tub Dishwasher's quiet operation and excellent cleaning performance. Many appreciate its ability to thoroughly clean dishes without excessive noise. The ADA compliant design is also a plus for some buyers. However, a few customers noted the unit's smaller-than-expected size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Size
Wrong size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turns out most dishwashers are a standard size, but this one is smaller than the standard size. So we had to return it for a standard size one.
No, I would not recommend this to a friend Front Display Problem
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front display panel stopped working within one year of purchase!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your dishwasher's display panel to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145858027) to help our team gather your information.
Have a great day.
-John
Don't buy it, waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaked, and, regarding overall quality, it wasn't worth the money I paid. I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dishwashing needs. We completely understand your disappointment and are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Cannot hard wire
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit comes with a plug and cannot be hard wired like almost every other dishwasher on the market. If you have an outlet your ok, but if you are like most people this will not work in your home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Regret - Poor rack design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having the hardest time figuring out how to position my drinking glasses on the upper rack. Tins on both racks are either too far apart or too close. Im so regretting this purchase for this reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jennifer, I'm here to assist you in making the most of your appliance and ensure your experience is positive.
We understand getting the positioning glasses just right can be tricky. Please check page 21 of the manual for "Loading the upper rack" tips.
Manual
https://downloadcenter.samsung.com/content/UM/202103/20210317135208314/DW60R2014_DD81-02706A-01_EN-CFR-MES_210316.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146125491) to help our team gather your information.
Have a great day.
^Charles
Dishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. There are many times that it doesn’t fully wash the dishes and it doesn’t dry the dishes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dan97,
I see you are experiencing some issues withy our Samsung Dishwasher lacking in performance and understand how irritating that can be with a new appliance. I would like to offer some assistance to ensure that you are getting ideal results all the time. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143293738. We welcome you to our family and thank you for choosing Samsung. ^Brad
WORST
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST SERVICE FROM BEAT BUY NEVER RECCOMEND THEM AGAIN AS ELITE PLUS MEMBER
No, I would not recommend this to a friendLooks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will write a review after month of use. Looks good to me for now.
I would recommend this to a friendCannot even fit a standard dinner plate!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe all the good reviews here. It can't fit a standard dinner plate! You might think you can put one in, but then if you look at the clearance of the washing arm under the top rack it will hit when it spins. Which is OK because if the DW is more than half full stuff won't get clean, therefore to get it to work you have to lay the dinner plates flat or at an exaggerated angle and fit about 20% of the stuff you could in a normal sized dishwasher. So forget about any energy savings because you have to do so many washes. When not in use you actually have to power it down or it chimes all the time. For the price, its not really quiet, has very few features (e.g. no time delay), and the normal cycle is almost 3 hours long. You're basically paying a premium to get a specialty smaller sized DW, but so poorly designed. A normal dishwasher is only 1-2 inches taller than this, they could have easily designed it to hold normal sized stuff, but instead they just shrunk down every dimension so, yeah. What a bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SFCF! Thank you for taking the time to leave your feedback. I understand that your unit is not as quiet as expected and loading the unit is posing a concern. Please know that we value you as a customer and would like to provide you with two links to rectify your concerns.
(http://www.samsung.com/us/support/troubleshooting/TSG01002056/)
( https://www.samsung.com/us/support/answer/ANS00062443/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143931306
Thank you for choosing Samsung. ^Nic
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher in May 2021, because of the small, odd space in my kitchen. I was torn between this dishwasher and another, more expensive one. Many reviews for this dishwasher stated it had many issues with the sensor. The reviews did not lie and I was too stubborn to listen. The dishwasher showed an error code "LC" and would not shut off. After unplugging it, the water began to spray and rise through the bottom drain. The dishwasher was taken apart and nothing is "wrong" with the sensor. Dried everything off, plugged it back in and it was fine. It lasted one wash and now error code "LC" has shown again. And the worst part is I live in NYC and appliance repairmen do not service Samsung appliances; you must go through Samsung directly. You cannot buy the sensor yourself, either. It is not worth my time or money. I will now spend the money on the more expensive, better brand after wasting $715 because I was so stubborn. Do not be me. Do not buy this thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer wanted the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Functionally Flawed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could score with no stars, I would. This is the worst dishwasher design I've ever seen. 1) Slots too close together for plates 2) Incredibly flimsy racks (bottom racks constantly coming off track 3) Cannot fit standard dinner plates (top rack too low, and the sprayer cannot spin to wash lower rack items). This product should be discontinued, or there should be a disclaimer about the max plate size to anyone shopping online. Thankfully, Best Buy agreed to do an exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Using the dishwasher to its fullest is everything. We want to ensure that your unit works as it should.
Properly loading your dishwasher is essential for cleaning dishware and silverware effectively and efficiently! Learn more from these details.
Below is a link to the model's user manual for information about "Adjusting the height of the upper rack" on page 19 and "Cleaning the spray arms" on page 29:
https://downloadcenter.samsung.com/content/UM/202103/20210317135208314/DW60R2014_DD81-02706A-01_EN-CFR-MES_210316.pdf
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may watch this video about "How to load your dishwasher correctly":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145349470, to help our team pull up your information.
Have a great day!
^Chrystel
